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Technical Business Analyst

ONOW Myanmar Co Ltd
Mayangone | Yangon
Verified This job has been verified by the company as a real job vacancy.
07 Apr 2022
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.
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Technical Business Analyst

ONOW Myanmar Co Ltd

Technical Business Analyst

ONOW Myanmar Co Ltd
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.

Experience level

Experienced Non-Manager

Job Function

IT Hardware, Software

Job Industry

IT/Computer

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Good Opportunity for ..

Purpose: The Technical Analyst’s purpose is to help ONOW achieve the intended impact of tools and solutions through understanding user and business requirements, and responding to the performance of the platforms. The role will focus on understanding the needs and use cases of ONOW coaches using Salesforce and phone-based support tools, and coordinating with product owners and the developers to make necessary improvements. 

 

Key Activities: The TA ensures ONOW’s Salesforce and phone-based support (PBS) tools are operating effectively and efficiently for coaches. The TA is at the intersection of business and technical, and is the point person representing user needs to all of the relevant functional teams. The TA is familiar with ONOW’s coaching processes, expectations and needs of coaches, and the Salesforce platform. The TA knows how to link user requirements or complaints with practical improvements to the tech platform. They will turn feedback into actionable improvements in a rapid-response manner.

 

USER REQUIREMENTS

  • Understand what each coaching support tool is intended to do

  • Understand business requirements and objectives of management

  • Convert coach feedback into actionable information for Salesforce developers and  relevant product teams

  • Communicate requirements to relevant functional teams (Tech, Content, Data) and work with QA on acceptance testing to make sure solutions meet all of the needs

  • Be familiar with user journeys to ensure accurate solution development

SYSTEM IMPROVEMENTS

  • Actively study the design and performance of the Salesforce and PBS platforms to identify gaps or areas of improvement, whether identified by coaches, or not yet discovered

  • Build action plans for addressing gaps to propose to product owners

  • Propose adjustments in user journeys and activities to improve outcomes

  • Consolidate feedback into regular reports to product owners and relevant management

  • Work with Salesforce Product Team to create training and release documentation for coaches / users of the platform

Open To

Male/Female

Job Requirements

Qualifications: 

  • Any bachelor’s degree

  • Previous work experience or self-study course in software or CRM tools

  • Previous experience in business analysis

  • Fluent in Burmese, Intermediate English for documentation and report writing needed

 

Skills Needed: 

  • Good organization, strong analytical skills, strong critical thinking and problem-solving skills

  • Ability to document feedback, requirements and features in a clear and concise way for the benefit of other readers

  • Excellent communication skills in both writing and speaking

  • Flexible, persistent

  • Experience with Agile / Scrum is a plus

What We Can Offer

Benefits

- Bonuses
- Overtime
- Phone Bill Stipend
- Health Insurance

Highlights

- High impact company
- Industry leader
- Great office culture
- Dual-language working environment

Career Opportunities

- Training provided
- Promotion opportunity