• Design and support of the SAP Business One solution
• With oversight, collects, analyzes and documents requirements from process owners
• Assisting with system integrations
• Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date
• Maintaining and updating technical documents and procedures
• Identifying and resolving technical issues
• Managing coordination at a local and international level where required
• Preparing maintenance plans and upgrading schedules for the organisation’s systems
• Work with business units to understand business processes and data flows to support.

Working Relationships

Work in partnership with:

• Board of directors
• Project teams
• Operational and Commercial team External clients

Knowledge and Qualifications

• Bachelor degree or diploma in management information systems, computer science or related fields

• Ability to explain complex ideas to those with limited IT and systems knowledge
• Ability to adapt quickly to new technologies and products

• Exceptional verbal and written communication skills
• Listening ability and patience
• Results and deadline driven - must be willing to do whatever it takes to meet deadlines 

Key Leadership Behaviours

• Our Leadership Behaviours describe the high standards we should expect of ourselves and colleagues at Vanguard. These behaviours are a key part of how we deliver successfully in our roles
• This role is at the level of ‘Leader of Self’, which is about self-awareness and self- management, and our individual contribution to the team.