This role is responsible for overall technical support to KBZPay Operations Function run the operation smoothly. Timely managing all IT, Tech support related task in close coordination with partner/vendors/internal tech. This role will also be responsible for IT hardware assets management.

• Check and monitor Technical erros and issues relating with App & Portals and provide first level resolution.
• Provide technical support to team members regarding portal issues, network issues and all the related tech side issues.
• Diagnosing and repairing faults, resolving network issues, installing and configuring hardware and software.
• Manage daily work schedule to ensure sufficient operations coverage.
• Work with IT team, Network team and able to follow instruction.
• Collaborating with third party or vendors as an Ops side tech support.
• Conducting electrical safety checks on devices.
• Additional support to Service Ops and other related verticals.
• Able to work in flexible working environment (5 days per week).
• Share Monthly/weekly reports/Presentation to show overall performance of the technical failures.
• Propose technical solution and digitalisation aspects.
• Maintain Inventory for all hardware assets and share report regularly.
•  Analyse frequent technical failures and   Provide RCA/action Plan for the same.
• Maintain issue tracker for daily issues handled/resolved and escalated.

• Strong communication and interpersonal skills and the ability to build and maintain relationships

 • Must understand Application, platforms, technical correlation.

•  Ability to analyse and solve problems quickly

• Must be self-motivated, flexible and able to manage several jobs at one time

• Aptitude for fostering positive relationships

• Teamwork and leadership skills

• Technically innovative.

• equipped with technical skill

• Possess at least a Bachelor Degree in IT or at least 3 years proven working experience in same role.

• Experience working in IT firm, Tech vendor support services would be an added advantage