The role is responsible for Overall Level 1 Technical support of Department IT requirements.

• Highlight critical issues to reporting manager and other related team whenever necessary.
• Check list for operation equipment and infra all went well.
• Provide level 1 support to Team Members with application, service issues.
• Solution administration, installation, troubleshooting PC / Network problem, upgrading and repairing equipment as required.
• Manage daily work schedule to ensure sufficient call center coverage.
• Train customers and colleagues on equipment operation and maintenance as required.
• Work with Tech and PMO team and able to follow instruction.
• Monitor office equipment’s and make sure it is properly used.
• Check the inventory and request PC or office equipment when necessary.
• Follow up any system and reporting issues to related team and get closure.
• Collection of data and report preparation of Reports and Performance Dashboard.
• Keep updated of any Technical announcements related to team and share the same for action whenever required.
• Follow up for system user error, password reset or unlock and request of new user system accounts.

• Possess at least a Bachelor's Degree, in IT
• Ability to command both spoken and written in Myanmar and English.
• Strong knowledge in Microsoft Office and contact center related applications.
• Possess strong problem solving skills, leadership, professional maturity, communication skills and ability to work independently.
• Problem-solving – the ability to handle complex enquiries and also the everyday challenges involved.
• Able to work in Shift 24/7 Environment
• -1 year working experience in NOC/ Service Desk /Call Center