​​​​​Job Description

• Agent / merchant requisition, registration, onboarding and training  

• Engaging and building relationships with an Agent / merchant and ensuring availability of Citizens mobile money services  

• Closely monitor and reinforce on Agent / merchant are wise transition, growth and action if there is any performance  

• Drive overall mobile money availability and new acquisition for required areas and track marketing activities for all types of transaction  

• Super-Agent daily operation workflow and liquidity management  

• Make sure Super-agent is supplying E-money / Cash to the agent / merchant upon market demand in each area  

• Working collaborates with super-agent management team, in order to build relationship among CSRs, SA and Agent / Merchant  

• Review and monitor Super-Agent performance indicator, daily / weekly / monthly, to provide guidance to SA to achieve target  

• Monitor CSR manpower under each Super-Agent based on its agent / merchant / transaction growth  

• Provide daily briefing to CSRs in relation to their daily, weekly and monthly productivity and performance 

• Review and monitor CSR’s target vs achievement and develop an improvement plan  

• Provide coaching to CSRs, design route plans and monitor adherence  

• Monitor the issue resolved for Agent / merchant and Super-Agent  

• Plan and submit order of POSM based on market requirement  

• Management trade marketing activities and make sure brand visibility in the market  

• Responsible sourcing & deal successfully with potential clients for MSME payroll 

• Ensure timely communication with, related to RSM for S&D team instructions  

• Be accountable for certain works as assigned from RSM 

• Bachelor's Degree in Business, Economics or Marketing or related field preferable 

• Experience in sales, marketing or related field a must.

• Detail-oriented.

• Excellent communication skill. 

• The ability to work under stress and resolve conflict. 

• Sound organizational skills.