A Fantastic Opportunity for ...
1. To act as Acting Team Meanager for Finance Support team & Business support team to manage team operations/members, set KPI, monitor the process to develop the better operational process flow and achieve team KPI target.
2. To coordinate with internal and external team to plan the current operation process to be improved in B2C bill delivery and payment collection.
3. To initiate the new payment channels for B2C customers to increase the payment channels in nation wide and customers' convenience to make payment. And make plan for payment digital transformation.
4. To calcuate for the TRA KPI incentive programme every month and provide to the information to respective team.
5. To analyze end-to-end process of a new business requirement by cooperating with related teams for the existing process and work out with IT/vendor for the possible solutions.
6. To plan out the project by proposing the pros and cons of the business requirement, get approval from the management, prepare PRDs and work closely with IT.
7. To plan out communication and training to provide to the system users. Prepare user manuals, communication materials and work with design team to design and promote the new system development.
8. To coordinate with related team members, perform system testing before the production to make sure of the system readiness. Monitor the system after the launch for improvement matters.
9. To search and explore for new options that can improve the cash collection processes and reduce bad debt.