The call centre Trainers conduct call center staff training on soft skill, product, process & system knowledge and help them improve their performance in order to attain higher customer satisfaction & productivity.

• Support to training head regarding with overall training related
• Onboarding and Soft Skill training with KBZ organization recommended content.
• Attend to product owner/stakeholders new product brief & request FAQ
• Weekly and monthly training for operation as operation requirement.
• Product analysis and prepare Training Content.
• Productivity base Training needs analysis.
• Weekly / Monthly Training Plan.
• Agent’s motivation program and activities.
• Report and feedback of operation requirement base training analysis.
• Base on quality assurance score prepare training need requirement for monthly basis.
• Weekly and Monthly report on time.
• Monthly JKQ (Job Knowledge Quiz.) need to be done agents wise.
• KBZ FAQ portal need to be updated.
• Suport to training head in arranging service training for branches and conduct Train the Trainee in both physical and virtual customer handling
• Support to training head in designing Training contents for behavioural and soft skill training programs.
• Conduct weekly calibration and share improvement trend batch by batch  on weekly basis.

• Possess at least a Bachelor's Degree, Post Graduate Diploma or Professional Degree in Business Studies / Administration / Management, Finance / Accountancy /Banking or equivalent.
• 2 years+ in relative field.
• experienced in relevant skill  & background.
• proficient in relevant computer applications
• good data entry and typing skills (both English & Myanmar)