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Transition Banking Manager

KBZ Bank

Transition Banking Manager

KBZ Bank
Recruiter active 5 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Full Time
Verified This job has been verified by the company as a real job vacancy.
3 days ago

Experience level

Manager

Job Function

Project, Operations Management

Min Education Level

Bachelor Degree

Job Description

  • Writing the System / Tech requirements and enhancements - BRD.
  • Estimating & Documenting Process Times at sub-Process levels. Estimating manpower/FTE reqd. 
  • Writing the Training Manual.
  • Identifying work space / work stations  for the manpower/FTE to be hired. Writing PARs.
  • Initiating process of Hiring FTE including Supervisors and Quality Staff and also managing HR matter.
  • Ordering PCs, Workstations, Equipment/Headsets, Tech/Call center Access and infrastructure. Long lead times. Also managing Finance, Tech, DPS.
  • Outlining Transition Plan for each Process migration.
  • Outline key MIS, Metrics.
  • Getting Quality Control people and processes in place. Implementing MIS/Metrics.
  • Rolling out Training (Process & Systems) to Hired People, Supervisors, Quality Staff and Staff Help Desk. 
  • Move to "Production". Transition Manager doubles as Supervisor, for a few months, till latter on board and trained / comfortable with Process.
  • Develop communication plans between interacting teams (eg Ticketing, Emails etc). Develop communication plans to Branch network and Staff Help Desk.
  • Develop plans for capturing and handling Customer complaints.
  • Production sign-offs from all stakeholders including Ops, Tech, Ops-Risk, L&C and relevant VCs.

Open To

Male/Female

Job Requirements

  • Possess at least a Bachelor's Degree, Post Graduate Diploma or Professional Degree in business management or equivalent.
  • Expertise in managing Risk in large scale Operations, including publishing internal control guidelines and building risk frameworks
  • Ability to work closely with and collaborate across cross-functional teams including business stakeholders, vendors and third-party service providers
  • Proven ability to communicate well, with clear presentation and analytical skills
  • Strong interpersonal skills, with experience in conflict resolution, prioritisation and negotiations
  • Excellent critical thinking and problem solving skills

What We Can Offer

Benefits

International Standard

Highlights

International Stndard

Career Opportunities

Management Potential

About Our Company

KBZ Bank
THE STRENGTH OF MYANMAR

**Winner of EUROMONEY Award for Excellence consecutive years 2014, 2015, 2016: Best Bank in Myanmar**

Kanbawza Bank (KBZ Bank) Limited, part of the KBZ Group of companies, is Myanmar's largest bank. Established in 1994 in Taunggyi, initially the bank catered the local area and in 1996, after present management acquired the organization, the group expanded to become Myanmar's largest financial institution, currently employing over 17,000 people.

KBZ Bank is part of the KBZ Group, one of Myanmar's largest and most successful conglomerates. The Group has a proven track-record of operating according to industry best practices, as recognized in 2014, when the Myanmar Centre for Responsible Business awarded the KBZ Group of Companies as the most transparent company in the country. It is the first Myanmar bank in history to have International Representative offices in Thailand, Singapore and soon Malaysia.

Purpose
We are driven by a simple aim. As the largest Bank in Myanmar, we are committed to enhance the quality of lives of the people in Myanmar, through financial inclusion. And in that becoming the Best Managed Bank in the World! Join us in this journey to positively impact the community and the nation.

Fulfilling Career – Today and Tomorrow
We put the emphasis on individual responsibility, opportunity and autonomy. We encourage growth through continuous on-the-job development and a fast paced environment that will stretch and build your expertise daily. We encourage our people to view their career as a journey; to think not about a vertical career ladder, but a long-term aspiration to broaden their exposure or deepen their skills over time. We would like to build the Bankers of Tomorrow for Myanmar!

Personal Challenge
We put the emphasis on individual responsibility, opportunity and autonomy. We encourage growth through continuous on-the-job development and a fast paced environment that will stretch and build your expertise daily. We encourage our people to view their career as a journey; to think not about a vertical career ladder, but a long-term aspiration to broaden their exposure or deepen their skills over time. We would like to build the Bankers of Tomorrow for Myanmar!

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Experience level

Manager

Job Function

Project, Operations Management

Min Education Level

Bachelor Degree

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