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Unit Head, Call Center Operation

SHWE Bank
Kyauktada | Yangon
Verified This job has been verified by the company as a real job vacancy.
17 Mar 2023
Recruiter active 29 mins ago The recruiter at this company was last active reviewing applications.
Yangon
Verified
Recruiter active 29 mins ago The recruiter at this company was last active reviewing applications.
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Unit Head, Call Center Operation
SHWE Bank, Kyauktada | Yangon

Unit Head, Call Center Operation

SHWE Bank
Yangon

Unit Head, Call Center Operation

SHWE Bank
Recruiter active 29 mins ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.
Kyauktada | Yangon
17 Mar 2023
Verified
Recruiter active 29 mins ago The recruiter at this company was last active reviewing applications.

Experience level

Manager

Job Function

Project, Operations Management

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Fantastic Opportunity for ...

  • Contact center reporting
  • Receive key updates from process owners
  • Monitoring and providing key updates and complaints from public to concerned process owners
  • Establish and manage contact center, call systems, i.e., telephony system, chatbots, email, SMS etc.,
  • Customer Research
  • Storing customer information log
  • Logistics and security arrangements
  • Scripting establishing and review
  • KPI establishing and review
  • Training arrangement with process owners
  • Inbound call center responsibilities are all about communication skills, rules, potential to deal with various customers of various attitudes and satisfying the customers through communication by resolving queries efficiently
  • Manage large amounts of incoming calls
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits
  • Basic duty is to answer all the incoming calls, but answering in a polite manner
  • The main responsibility of a Call Center is to give professional customer care service
  • Sorting out the complaints is an important duty of a Call center, some issues may need urgent attention and some may take more time, a Call center staff has to organize everything according to the priority
  • Understanding standard bank transactions, as well as common product and services
  • Scheduling the Follow-up calls to handle customer complaints regarding bank issues/process
  • Keep records of all conversations in our call center database in a clear way

Open To

Male/Female

Job Requirements

  • At least 4 years in managing call center operations team
  • Good presentation and public speaking skills
  • Good command of written and spoken English
  • Any bachelor’s degree holder

What We Can Offer

Benefits

Ferry/Transportation
Overtime Allowance
Rewards for over performance

Highlights

Fun working environment
International standard
Make a difference
Join an experienced team

Career Opportunities

Training provided
Learn new skills on the job
Promotion opportunities
Management potential
Already Expired
OR
More jobs from this employer

Experience level

Manager

Job Function

Project, Operations Management

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

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