MMR
Myanmar
Vice President (Call Center)
Experience level
Job Function
Job Industry
Min Education Level
Job Type
Job Description
A Great Opportunity for ...
- Train and lead supervisor for Call Center and CCTV team- Set up the Call Center and surveillance team yearly business plan and strategies of the performance- Oversee the operation of the Call Center and surveillance team- Establish procedures and be responsible for managing information and customer calls, coordinating technical support, and conducting staff orientation and training.- Ensure appropriate information is provided to callers and follow-up is conducted as required- Ensure pertinent information on operation is updated and disseminated to Call Center staff- Review the reports of Call Center activity to determine staffing requirements, assess training needs, identify technical problems with equipment, and to make appropriate adjustments in the daily operation- Evaluate performance with key metrics (accuracy, call-waiting time etc.) - Prepare reports for different departments or upper management- Create inclusive workforce- Evaluate current project and maintaining and re-location the project to meet with target- Counseling and team building for inclusive workplace- Function as an agent as needed
Open To
Job Requirements
- Bachelor’s degree in related with Social & Development or others equivalent field- At least 5 years proven working experience with diverts environment in Call Center or similar field- Knowing about disabilities studies and inclusive workplace development- Good analytical skills, High level of accuracy and attention to detail, Strong organizational skills, leadership skill, problem solving skill, negotiation skills, communication skill.- Good command of verbal and written English language, corporate fluency in the Burmese language
What We Can Offer
Benefits
Highlights
Career Opportunities
How do you deal with difficult customers?
Are you able to work multiple phone lines?
Describe the primary responsibilities of call center management.
Have you know some sign languages?
Please describe your expected salary in MMK?
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