The role holder will be responsible for managing a team of KYC Officers in the completion of on-going customer due diligence in line with company’s requirements and the role holder is also responsible for supporting the bank’s strategies and initiatives to provide an effective and engaging digital customer onboarding experience, expand the agent and merchant networks, and drive the usage of mobile and digital applications, in order to achieve economic and social development in Myanmar through nation-wide financial inclusion

*Leads the development of relevant policies and processes and provides all necessary support to the VCGMs and other Function Heads to facilitate and drive KBZ’s strategy of achieving nation-wide financial inclusion
*Responsible for managing and monitoring workflows within the team and ensure requisite quality standard are met and workflow targets/ KPI’s are achieved
*Prepare regular SOP/MIS/ Report to management as required.
*Determining training need and conduct regular training to the team on regulatory compliance for KYC & Customer Due Diligence.
*Periodical review of KYC records as to completeness, including verifying that due diligence has been performed and that CBC (due diligence) standards are complied with; also that the files and risk assessments are current and up to date.
*Perform further investigation on identified suspicious client and client’s transactions and report to KYC/AML compliance officer;
*Responsible for a good understanding of country & bank’s due diligence regulations, policies and procedures;
*Specific projects which may rise from time to time.
*To carry out any other duties as may be assigned to you from time to time by supervisor.

*Bachelor’s Degree
*Proficient in MS Office especially in excel and analytics
*Proficient command in English and Burmese
*Have thorough knowledge on Customer KYC verification process, KYC Documents, Customer Due Diligence.
*Good understanding on regulatory requirement on KYC for financial institution.
*At least 2-3 years working experience as customer service executive in bank’s involving KYC verification & compliance.