Training Assistant (Mandalay)

KBZ Bank

| မန္တလေးတိုင်း

မန္တလေးတိုင်း

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Training Assistant (Mandalay)

KBZ Bank, | မန္တလေးတိုင်း

Training Assistant (Mandalay)

KBZ Bank

မန္တလေးတိုင်း

Training Assistant (Mandalay)

KBZ Bank

Myanmar - မန္တလေးတိုင်း

| မန္တလေးတိုင်း

12 Mar 2019

လုပ္သက္အဆင့္

Experienced Non-Manager

အလုပ္အမ်ိဳးအစား

HR, Training and Recruitment

Job Industry

ဘဏ်လုပ်ငန်း/အာမခံလုပ်ငန်း/အသေးစားချေးငွေလုပ်ငန်း

အနိမ့္ဆံုး ပညာအရည္အခ်င္း

Bachelor Degree

Job Type

Full Time

လုပ္ေဆာင္ရမည့္တာ၀န္မ်ား

A Great Opportunity for ...

• Identifies and assess current and future training needs specifically for contact center through job analysis, performance and scope of work
• Conducts training to contact center staffs with the objective of maintaining high level customer service, best practices and keep abreast with bank’s products.
• Conducts effective induction for new contact center staffs.
• Collaborates with contact center managers and supervisors for on-the-job coaching.
• Draws an overall or individualized training and development plan that addresses contact center needs and enhances customer experience
• Deploys a wide variety of training methods, latest tools and techniques to maximize the effectiveness of training for contact center
• Monitors and evaluates contact center training program’s effectiveness, success and ROI and report to management periodically
• Manages training budget to achieve optimal results
• Resolves any specific problems and tailor training programs as necessary
• Maintains a keen understanding of training trends, developments and best practices
• Collaborates with Quality Team on overall improvement and of performance, bucket wise performance monitoring and refresher training

Open To

Male/Female

လိုအပ္ေသာအရည္အခ်င္း

• Possess at least a Bachelor's Degree, Post Graduate Diploma or Professional Degree in Business Studies / Administration / Management, Finance / Accountancy /Banking or equivalent.
• At least 3 year(s) of working experience in contact center for similar role is required for this position.
• Alternatively, experience in developing customer service related training program would be considered.
• Experience in customer service position would be an added advantage.
• Ability to command both spoken and written in Myanmar and English.
• Excellent communication and presentation skills.
• Strong knowledge in Microsoft Office and Customer Service related applications.

What We Can Offer

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Rewards for over performance

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