A Big Opportunity for ...
IT Support Operation
• Check and fix issues related to hardware and software in laptop/ PC of User
• Install and effectively configure all hardware, software, systems, networks, printers, and scanners of the organization
• Installation and handover the laptop/ IT equipment with handover form
• Support users in using printers, projector, user cable
• Support users accessing to our company system with approval
• Troubleshoot and provide the solution for users using printer, Projector, and peripherals
• Arrange and categorize IT equipment
• Work together with other IT support member in managing the IT equipment in IT stock, at Center and branches
IT Infrastructure, Network, and Software Support
• Provide rapid technical support (remote or on-site if needed) to users by troubleshooting problems related to network and system performance or disruption across all operating hours of the organization
• Actively work in addressing Helpdesk tickets, including contacting suppliers or stakeholders for resolution within SLAs
• Support the creation / removal of user accounts and manage access permissions in the various systems in compliance with the information security procedures in place
• Monitor and maintain all systems and networks, computers, software according to pre-determine schedule
End-users’ Guideline
• Guide newcomers using the system follow up the company standard, security, procedure
• Daily checklist and monthly check list
• Build some guidelines for using system inside organization
The above statements are a snapshot of the duties and responsibilities of the role and are not intended to be an exhaustive list.