This position will be responsible for the smooth running of all the processes in and associated with New Business operations. And to provide excellent services to distribution partners, underwriters and external customers. 

• Perform end-to-end support tasks for new business operations, including system updates, sanction screening, and refunds.
• Handle administrative tasks such as medical expense processing, stamp duty, and preparation of hardcopy policy kits.
• Maintain accurate and updated records in all systems and archives.
• Collaborate with internal stakeholders (Finance, Underwriting, Compliance) to resolve operational issues.
• Support process optimization and digitization initiatives.
• Act as backup for team functions when required.
• Generate operational reports and assist in KPI tracking.
• Support project tasks as assigned by Senior Executive.

• Bachelor’s degree in business, Management, Insurance, or other related fields.
• Life insurance-related qualifications are an advantage.
• Certificates in insurance operations, compliance, AML/CFT, or process improvement (e.g., LOMA, Lean Six Sigma) are preferred.
• Minimum 3 years of experience in insurance operations, BAU support, or related administrative roles.
• Strong communication and coordination skills.
• Problem-solving and decision-making ability.
• Attention to detail with a compliance and accuracy focus.
• Ability to work under pressure and meet tight deadlines.
• Proficiency in Microsoft Excel, PowerPoint, and Word.
• Familiarity with core policy administration systems and sanction screening tools.
• Knowledge of operational reporting and data analysis.