This position will be responsible for managing the end-to-end New Business (NB) operations while also driving key projects and initiatives to enhance efficiency, compliance, and customer experience. The role requires a balance between business-as-usual (BAU) processing and project-based contributions such as system upgrades, process digitization, and cross-functional improvements.

Project & Change Management

• System Enhancement & UAT: Actively participate in User Acceptance Testing (UAT) for system enhancements (e.g., D-Mirai, AYA Payment Gateway, Core Policy System upgrades). Provide structured feedback and ensure smooth adoption into BAU.
• Automation & Digitization Projects: Contribute to automation initiatives and process redesign projects aimed at improving TAT, accuracy, and customer experience.
• Process Improvements: Identify operational gaps and propose/implement enhancements using continuous improvement methodologies (Kaizen/Lean).

BAU – Operations Management

• End-to-End Case Handling: Manage the lifecycle of insurance applications from receipt to policy issuance, ensuring accuracy, compliance, and timely turnaround.
• Compliance & Sanction Screening: Oversee compliance checks and sanction screening processes in line with company policy and regulatory requirements.
• Sales & Field Force Support: Provide frontline operational support to the Sales team, resolving issues and facilitating smooth submission-to-issuance processes.
• Stakeholder Coordination: Liaise with Underwriting, Finance, AML, Customer Service, and external partners (e.g., hospitals, banks, e-payment vendors).

Monitoring & Reporting

• MIS & KPI Tracking: Monitor and report on operational KPIs (e.g., TAT, error rates, productivity). Provide insights and recommendations for efficiency improvements.
• Quality Control: Support QLC initiatives, ensuring root causes are identified, addressed, and prevented.

Team Collaboration & Leadership

• Knowledge Sharing & Mentorship: Support junior staff through training, mentoring, and acting as a bridge between management and frontline operations.
• Cross-functional Projects: Represent NB Operations in cross-departmental projects, ensuring operational needs are incorporated into wider business initiatives.

Other Duties

• Take on additional assignments or special projects as required by management.

• Bachelor’s degree in business, Management, Insurance, or a related field. Insurance certifications preferred.Insurance certifications are a plus.

• Minimum 4 years’ experience in New Business Operations, Underwriting coordination, or process/project management
• Proven ability to balance BAU operations with project-based assignments.
• Strong analytical and problem-solving skills with a continuous improvement mindset.
• Effective communication, stakeholder management, and interpersonal skills.
• Exposure to project management methodologies or process improvement frameworks (e.g., Kaizen, Lean, Agile) is an advantage.
• Experience in UAT, sanction screening, and regulatory compliance.
• Proficiency in Microsoft Office (Excel, PowerPoint, Word) and familiarity with Core Policy Admin Systems.