Under general direction of Section Head of Regulatory Compliance, Head of Legal and Compliance, the Compliance Officer (Regulatory Reporting) will focus on the reporting responsibilities between the bank and regulators and other institutions to ensure that all the key personnel are properly briefed and that communication with regulators and official bodies is conducted in an effective and timely manner. Disseminate regulatory and official correspondences throughout the Bank in dual language (Myanmar and English). Assist in ensuring that all official correspondences are tracked and responded to in a timely manner. Assist in drafting correspondences with regulators on behalf of the bank. Help in the identifications the gaps related with communication between regulator and the Bank Track/Follow-up on outstanding compliance regulations disseminated by regulatory authorities. Prepare Monthly Report to summit to senior management and/or the BOD. Support Bank colleagues in the preparation of submission packs for the regulators Manage department policy and procedure documents, controls and assessments. Coordinate and enhance communication with the regulators to reduce the possibility of regulatory misunderstanding or inconsistent messaging Manage the regulatory directives, laws and regulations, policies recording in the database.
The role holder is responsible for the strategic and operational improvement, project management of CEO Office, mandated to drive a game-changing transformation across CEO office and KBZ. Overseeing the implementation of CEO Office strategic projects as defined by senior management Collaborating with senior business stakeholders and department leaders to define, prioritize, develop and manage projects Implementing project management, including setting deadlines, prioritizing tasks, and assigning team members to various deliverables Review deliverables and initiate appropriate corrective actions Analyze targets and achievements and reporting performance in a timely manner on all project activities, including project updates, project budgets, risks, and resource allocation Deliver key projects, ensuring change management, collaborating with cross-functional business and product units Recommend white space issues i.e. customer issues, company climate, operational/ process improvement etc. Engage across the Bank’s Front, Middle, Back office and technology to promote and run various innovation initiatives Create foundation for successful operationalization within CEO Office: governance, road mapping, definition success metrics und performance management for execution Provide a common framework of good-practice standards, tools, templates and processes for running and governing the portfolio of CEO office projects and programs Assist and communicate in decision-making, program management, and initiative implementation from CEO Builds relationships and lead engagements with cross-functional and business partners Research, identify and propose initiatives that can drive innovation within CEO Office
Monitors performance of contact center and to construct standard operating procedure (SOP) for maximum customer satisfaction. Monitors customer service agents to ensure the customer experience is conforming to Contact Center guidelines. Executes quality assurance program to enhance quality service of contact center. Conducts call monitoring to help customer service agents to improve performance in contact center. Ensures customer service agents are keep abreast with latest banking product so that consistent message is given to customer. Fulfill to meet the QA monthly sample size target and report to Supervisor. Perform other duties as assigned. Align with operation team for updated information and SOPs. Support agents’ performance training with the cooperation of Training Team. Report immediately to management team for critical incident when QA auditing the calls.
As a Product Manager for a Mobile Top-Up Business, your primary responsibility is to oversee the development, enhancement, and optimization of the mobile top-up product offerings. You will collaborate with cross-functional teams including engineering, design, marketing, and customer support to ensure the success of the product. Your focus will be on understanding customer needs, market trends, and technological advancements to drive the growth and profitability of the mobile top-up business. Develop and refine the product strategy for mobile top-up services, aligning with the overall business objectives. Identify market opportunities and potential partnerships to expand the product offerings. Define the product roadmap, prioritizing features and enhancements based on customer needs, market analysis, and business goals. Collaborate with engineering and design teams to translate the product roadmap into actionable plans. Work closely with engineering teams to ensure timely delivery of product features and enhancements. Conduct user acceptance testing (UAT) and gather feedback to iterate and improve the product continuously. Conduct market research and competitive analysis to identify trends, opportunities, and threats in the mobile top-up industry. Gather and analyze customer feedback, usage data, and metrics to identify areas for improvement and optimization. Collaborate with marketing teams to develop go-to-market strategies, promotional campaigns, and customer acquisition plans. Work with customer support teams to address user feedback, resolve issues, and improve the overall customer experience. Define key performance indicators (KPIs) and metrics to track the success and performance of the mobile top-up product. Monitor KPIs regularly and take proactive measures to optimize product performance, user engagement, and revenue generation. Stay informed about regulatory requirements and compliance standards related to mobile top-up services. Ensure the product adheres to industry regulations and standards, mitigating any potential risks or compliance issues. Reconciliation and reporting for daily, monthly and yearly tracking and stock controlling of the products.
As a assistant Product Manager for a Gift Cards and Bill Payment Business, your primary responsibility is to support Gift Cards & Bill Payment business to monitor the development, enhancement, product productivity and optimization of products improvement. Your role is also to support the product manager as they develop new products and improve the existing product's marketing campaigns. You will collaborate with cross-functional teams including engineering,design, marketing, and customer support to ensure the success of the product. Your focus will be on understanding customer needs, market trends, and technological advancements to drive the growth and profitability of the Gift Cards and Bill Payment Business. Develop and refine the product strategy for Gift Cards and Bill Payment Business, aligning with the overall business objectives. Identify market opportunities and potential partnerships to expand the product offerings. Analyse competitors & products/identify their strengths and weaknesses. Define the product roadmap, prioritizing features and enhancements based on customer needs, market analysis, and business goals. Work closely with engineering teams to ensure timely delivery of product features and enhancements. Supporting the Product Manager in concept development and analysis - such as defining scope, documenting requirements and business or technical processes. Conduct user acceptance testing and gather feedback to iterate and improve the product continuously. Assist in the product development process. Conduct market research and competitive analysis to identify trends, opportunities, and threats in the Gift Cards and Bill Payment industry. Gather and analyze customer feedback, usage data, and metrics to identify areas for improvement and optimization. Collaborate with marketing teams to develop go-to-market strategies, promotional campaigns, and customer acquisition plans. Work with customer support teams to address user feedback, resolve issues, and improve the overall customer experience. Conduct and define the document preparation of BRD, PRD and SOP. Reconciliation and reporting for daily, monthly and yearly tracking and stock controlling of the products.
A business support specialist perform day to day Business support operations to help keep the business running smoothly. You may also build and maintain relationships with clients, partners, and customers. Develop and maintain strong collaborative and productive stakeholder relationships with key stakeholders to ensure efficient and effective flow of information. Maintain daily BAU operation of the business (reconciliation, settlement, issues & dispute resolution, etc…) Ensure all the customer issues are resolved on time Resolving customer complaints in person or via phone and mail Prepare Operation SOP & User manuals documentations
To manage the research and analytics needs of the business; working with the VC Leads and Function Heads, as well as the KBZPay team to collect, analyse and act on the data acquired through market research and customer behaviour tracking. The right candidate will have a passion for research data and numbers, be confident in managing multiple projects - making sure all the resources, logistics, budgets, timelines, equipment, communication are delivered on time. Manage full suite of qualitative and quantitative research projects (on-going and one-time) Identify the business needs for research and analytics and work with the business owners to develop the brief for each project. Consult with key stakeholders (VC/ Functions) to determine business objectives and success factors Manage the research schedule, project timelines, budgets and resources required to deliver research projects. Manage the competing resources (manpower/ time) and priorities of the projects Bring in support from other Marketing team members and branch employees as required to deliver research projects Manage the relationship with third party agencies and outside consultants Manage focus groups and write initial findings reports to submit to senior leadership (eg, short powerpoint or word document of expected insights) before the final report is released Present the research findings regularly to management and other stakeholders Keep a tracker report for every campaign that KBZPay and bank run Maintain the customer database and identify segments for right campaigns Develop research & analytics working processes (SOP) Plan and maintain a 6 - 12 months research schedule and budget Liaise the Yangon and Mandalay operation team to run the research fieldwork smoothly Provide coaching and guidance to the fellow team members in the research team
Daily Monitoring and Reporting for All cards related to potential risk transactions. To ensure that all issues are closely monitored and tracked up to root cause identification and permanent resolution. Fraud rules for the transactional risk and new rules create/edit old rules according to the trends of card risk transactions. Daily and monthly prepare the data and reports to submit the periodical reports to the respective financial institutions like CBM, Visa, Master, and UPI. Secondary responsibilities. (Daily, Periodic, Quarterly, Annual) Support the senior investigator in drafting of periodic status updates on investigation cases through emails/reports highlighting key findings, limitations, or restrictions in the collection of evidence or information for on-ground investigation.
Understand the objectives of the business units and propose relevant marketing activities to achieve these objectives. Turn business objectives into marketing and creative briefs for the internal creative team to deliver materials. Act as the key liaison between the Marketing team and the business; able to respond both proactively and reactively to the needs of the business. Present marketing ideas and activities to senior stakeholders within the bank. Recommend both digital and traditional marketing solutions to meet the needs of the business units. Hold regular calls and meetings with the business units to ensure the Marketing Business Partner is always up to date on the activities of their assigned business units. Act as brand guardian reviewing all branded communications materials for KBZ Bank to ensure consistency and adherence to brand guidelines.