Product Management Drive KBZMS product development process from ideation to launch In collaboration with support functions, lead product implementation effort Collaborate with the Underwriting department as and when required for new product development Organize monthly product committee and ensure materials are prepared and distributed Keep informed of product development trends, specifically in the insurtech space Collaborate with Risk & Compliance to ensure compliance with IBRB regulations and company policies and procedures Provide new product training to operations and commercial teams. Seek input from the distribution channels regarding new product ideas Support channels with articulating channel product strategies Lead business development projects that are centered around a specific product offering, e.g. collaboration with telecom, Karzo or digital bank. Process Management Drive process improvements across all areas in Operations: Survey, Underwriting, New Business and Claims, e.g. implementing e-claims, smart survey, improving (faster) underwriting, data-driven fraud management and improving branch operations. Leverage digital solutions and data insights to improve productivity in KBZMS Operations Management of KBZMS Data team, including preparation of dashboard and ad-hoc data projects to generate insights to deliver business improvement. Improve management of motor workshops, including reviews, sign on, spare part costing, assignment of cars, etc. Budgeting & Planning Lead the budgeting and planning for the Operations department, e.g. expense tracking, head count planning, Ops dash boards, QBR and business plan exercises. People Management Act as change champion in Operations ensuring buy-in from Operations to adapt new practices, systems and solutions.
Develop and implement project management policies, procedures, and best practices. Lead and manage a team of project managers, providing guidance, support, and mentorship. Define project scopes, objectives, and deliverables in collaboration with stakeholders. Develop detailed project plans, schedules, and budgets, and track progress against established goals. Identify and mitigate project risks and issues, and develop contingency plans as needed. Coordinate resources, including personnel, equipment, and materials, to support project activities. Monitor project performance and quality standards, and implement corrective actions as necessary. Communicate and report project status, updates, and milestones to the project steering committee and senior management. Foster a collaborative and productive work environment, promoting teamwork and innovation. Ensure compliance with relevant regulations, standards, and best practices.
Responsibilities: • Implementing a new Core Policy Admin System, Digital Solutions as stated in the business plans: o With the successful migration from the legacy core system to the new enterprise core insurance system, the role holder is expected to acquire the appropriate knowledge regarding the core system, this would allow us to progressively take over the task of maintaining the system in the long-run. o Involve in the implementation of various digital solutions to support the business units in enhancing the business process capabilities • System Maintenance: o Works closely with the system vendors and users to eliminate system bugs o Conducts system review and testing o Makes sure the delivery of quality solutions within the agreed timeline • System Enhancements: o Based on the various technology initiatives to support the business plans in the transformation roadmap, to actively participate in these initiatives & build up the capabilities to eventually be able to perform system enhancements to these systems. o Manages changes to baseline requirements with the use of effective application change control processes. • Local Reporting & Data Extractions: o Develop the reports for our end-user business community to support their business needs for regulatory & management reporting. o Supports business users by extracting required data to be able to make business decisions and to meet business goals • Business As Usual Process: o Maintains the distributed databases, ensures high performance, and responds to requests from the front-end o Troubleshoots and investigates help desk tickets submitted by end users o Responds in a timely manner and supports urgent user requests o Executes weekly backup/restore plan of SQL Server Databases and backup storage solutions o Prepares application issue reports
• Requirement Gathering: o Conducts business scoping with the business users and develops quality business requirements within the agreed timeline for sign off o For agile development, preparation of user stories & manage the users’ wish-list • Business Solutioning: o Analyzes business issues and performs business impact analysis and recommends best approach to solve problems o Reviews functional specification to ensure design meets the user requirement specified • Business Testing: o Reviews business scenario and test scripting in ensuring they are in line with the business requirements. Conducts the review sessions with the users when required to ensure acceptance and signed off by users o Supports clarification from the testing team on the test plans and during test execution o Prepares the business scenario and test scripting o Conduct business test and to document test results • User Acceptance Testing: o Works closely with the end-users in conducting comprehensive user acceptance testing to ensure that the delivered product matches the stated users’ requirements spec o Guides the end-users on system changes and conduct training to the team (train the trainer concept) o Required to work closely with the business units and the technical development teams on all system implementation projects as well as maintenance ones.
Job Purpose To create and deliver effective learning programs, initiatives, and resources that empower employees to perform their roles effectively and adapt to changing business needs. Collaborate with stakeholders to identify learning needs, design relevant training materials and activities, deliver engaging learning experiences, and evaluate the impact of learning interventions. Help employees improve their skills and capabilities, leading to increased productivity and efficiency through training programs and performance management strategies. Job Description Identify and evaluate training methodologies, tools, and technologies to enhance the effectiveness of training programs. Collaborate with departmental managers, subject matter experts, and external vendors to identify training needs and resources. Build strong relationships with internal clients to understand their business objectives and tailor training solutions accordingly. Maintain accurate records of training activities, attendance, and evaluations for reporting purposes. Any Logistics support for training arrangement. Assist in the rollout and administration of the Learning Management System (LMS). Arrange the booking of trainers, venues, travel, accommodation, and facilitate L&D and events. Communicate course requirements with trainers, facilitators, learners, and external suppliers with agreed timelines. Provide a reliable point of contact for all learning and development matters. Prepare or select any learning and development materials or programs required by the learner/trainer. Produce and maintain accurate records of learning and development activity in compliance with procedures. Manage the Monthly and Yearly training engagement calendar. Prepare the communication email for the training announcements or any employees engagement activities to all internal staff. Provide administrative support to trainers or managers in the planning and delivery of L&D events and strategy. Assist the payment to the vendor for training and activities. Assist Talent Development Manager for organizational development program, employee engagement programs and employee well-being programs. Work closely with Talent Development Manager to Develop and implement talent development strategies aligned with organizational goals and objectives. Collaborate with departmental managers to assess training needs and identify skill gaps. Implementing initiatives to promote employee engagement, satisfaction, and retention, such as career development opportunities, mentorship programs, and recognition schemes. Assist Talent Development Manager to assess employee performance, identify areas for improvement, and develop plans for career development and advancement. Any other tasks assigned by the immediate manager and Head of Department.
PURPOSE OF THE ROLE The role holder is responsible for overseeing, managing, and growing all Corporate Sales Channels (Bancassurance, Corporate Direct, Corporate Partnerships) for KBZMS by strategic planning, developing talents, driving sales while maintaining strong relationships with bank and corporate partners in accordance with company’s core competencies. The role will be a key member in this team working closely with senior management and other major stakeholders to support the growth strategies of KBZMS. Strategic Planning : Develop and implement strategic plans to maximize corporate sale channels' effectiveness in distributing general insurance products. This includes setting goals, defining targets, and identifying growth opportunities. Partnership Management : Build and maintain strong relationships with banking partners, corporate partners, and corporate customers to ensure collaboration and alignment of goals. Negotiate and manage agreements between the insurance company and banking institutions. Product Development : Work closely with product development teams to create insurance products tailored for corporate channel distributions. Ensure that products meet regulatory requirements and market demand. Sales and Distribution : Drive sales initiatives to achieve revenue targets for each corporate sale channels. Implement effective distribution strategies, monitor sales performance, and analyze market trends to identify opportunities. Training and Development : Provide training and support to each channel’s sale teams and bank/partner staff to enhance their knowledge of insurance products and sales techniques. Ensure that both the internal sale team and partner teams are well-equipped to promote and sell insurance products to customers. Compliance and Risk Management : Ensure compliance with regulatory requirements and internal policies. Manage and mitigate risks associated with bancassurance operations, including legal and regulatory risks. Performance Analysis : Regularly analyze key performance indicators (KPIs) to assess the effectiveness of all corporate sale channels. Use data-driven insights to make informed decisions and drive continuous improvement. Customer Relationship Management : Collaborate with the marketing and customer service teams to enhance customer experience and satisfaction. Address customer feedback and resolve issues to maintain positive relationships. Budget Management : Develop and manage budgets related to bancassurance activities. Monitor expenses and allocate resources effectively to achieve financial targets.
Reviewing insurance documentation for accuracy and completeness. Managing and administering the workflow and documentation of reinsurance and coinsurance. Capturing and maintaining accurate records and reporting to the line manager. Working, communicating and negotiating (if needed) with other related internal and external stakeholders. Making sure of the coinsurance accounting, coinsurance premium payment and receipt periodically Additional duties as assigned and required by the team (for example: creating spreadsheets, generating PowerPoint presentations, etc.,)
Develop and implement strategic plans to maximize the bancassurance channel's effectiveness in distributing general insurance products. This includes setting goals, defining targets, and identifying growth opportunities. Build and maintain strong relationships with banking partners to ensure collaboration and alignment of goals. Negotiate and manage agreements between the insurance company and banking institutions. Work closely with product development teams to create insurance products tailored for bancassurance distribution. Ensure that products meet regulatory requirements and market demand. Drive sales initiatives to achieve revenue targets through the bancassurance channel. Implement effective distribution strategies, monitor sales performance, and analyze market trends to identify opportunities. Provide training and support to bank staff to enhance their knowledge of insurance products and sales techniques. Ensure that the banking team is well-equipped to promote and sell insurance products to customers. Ensure compliance with regulatory requirements and internal policies. Manage and mitigate risks associated with bancassurance operations, including legal and regulatory risks. Regularly analyze key performance indicators (KPIs) to assess the effectiveness of the bancassurance channel. Use data-driven insights to make informed decisions and drive continuous improvement. Collaborate with the marketing and customer service teams to enhance customer experience and satisfaction. Address customer feedback and resolve issues to maintain positive relationships. Develop and manage budgets related to bancassurance activities. Monitor expenses and allocate resources effectively to achieve financial targets.