•Answer customer inquiries via phone, email, and in-person •Update customer records in the system, including notes about interactions •Acknowledging and resolving customer complaints. •Responsible for successful implementation of application software •Create and maintain reports about customer interactions •Participate in team-building activities •Responsible to prepare necessary documentation and manual when needed •Encourage customers to complete surveys •Can used Microsoft Office, Word, Excel, Power Point, Internet & Email •Other tasks as needed.