Senior Manager, Head of Value Management Desk Job Purpose Senior Manager, Value Management Desk Operation Management is responsible for managing Value Management Desk (VMD) operations to achieve its core KPIs, with a focus on improving upselling by engaging with the customer. Responsibilities also include monitoring and analyzing results, managing, and scheduling the agents, and incorporating relevant internal stakeholders. Moreover, he or she has to engage as a forceful advocate for quality improvement and dynamically manage operations teams to create and deliver solutions. Principal Accountabilities Work with the Value Management Desk operation team and relevant stakeholders to deliver the best pack sales and customer engagement. Drive operations to achieve VMD KPIs: pack sales, customer engagement, customer VOC and service quality. Monitor daily manpower and scheduling based on operation requirements to achieve the daily target. Manage overall service quality assurance and oversee and promote upselling of the Value Management Desk. Collaborate with the performance/relevant team on VMD agents' report findings (or) data mismatch. Preparing VMD agents' incentive calculations by month and sharing with the performance management team. Preparing a monthly forecast for the following month and submitting it to the performance team. Manage agents for required resource readiness (recruiting, screening, selecting, orienting, coaching, counseling, disciplining employees, monitoring, and reviewing their job contributions). Manage to review quality data according to existing documents, processes, principles, procedures, and COPC parameters/weightage. Collaborate with other stakeholders to identify and improve the processes and products of VMD operations. Collect VOCs and highlights and share it with the relevant stakeholders. Identify area for improvement and highlight to the line manager. Actively participate in knowledge sharing and training for VMD service quality improvement and agents to engage customers with customer-oriented and sustained communication that drives great brand value as well as sales. Must be comfortable with changing and competing priorities and be able to deliver across multiple projects and demands. Perform special assignments or projects/campaigns as directed and serve on committees and task forces as assigned. Open to new challenges and proactive in executing ad-hoc activities. Be responsible for any additional tasks assigned by your immediate superior.
Job Scope This position is to coordinate with other functions to reach effective customer journey and continuously assess and report on the results of campaigns and implement improvements where necessary. Principle Accountabilities: Manage upselling & cross selling of products. Reduce customer churn and increase customer usage by implementing win-back programs. Pack penetration & Pack Renewal program Analysis of usage, User, Revenue & campaigns Design Customer communication for different channels Coordination with various functions for purchase & customer journey effectiveness UAT (User Acceptance Test, Validation)
Collect and analyze customer and market insights and competition strategies to make recommendations to management. Analyze the customer needs and market trend to identify the product plan. Survey the market to understand the market situation and customer behavior. Develop the strategic product maps. Define product features, customer journeys and requirements. Prepare comprehensive business cases and sales forecasts. Implement the product by partnering with implementation teams and/or suppliers. Deliver the product training to sales, customer service team, and related people with sufficient and up to date information. Regularly catch up with sales for customer feedback, change requests, and suggestions for improvements. Participate in pre-sales upon requests by the direct sales. Prepare and present monthly GTM to management. Prepare and align with finance for product revenue and cost. Coordinate with partners and suppliers for price negotiations, reconciliation for various data, and resolutions for various issues. Meet and evaluate new/existing partners/suppliers for new product creation/product improvement according to the strategic roadmap of the organization.
Directly manage a number of executive calendars, ensure alignment with priorities, and take a proactive approach toward managing time and efficiency for those executives. Thoughtfully organize key, onsite meetings across the executive team, including support with travel and all meeting logistics as needed. Mindful calendaring: act as a point of contact for external partners, candidates, and vendors to strategically manage and protect the executive’s time and energy. Support preparation of key virtual meetings: including agendas, documents, and presentations, gathering and organizing content from relevant stakeholders. Contribute to team and office culture through periodic support with event coordination, celebrations, and other projects as assigned. Work closely with the Office Manager to ensure that all details for onsite events are successfully executed. Monitor expenses and prepare required expense reports Manage confidential information and sensitive matters with the utmost discretion and professionalism. Occasionally may travel on company business. Provide back-up for other Executive Assistants, as needed Looking for someone with a can-do attitude and ability to be fluid to the needs of their stakeholders
Position Overview: We are seeking a motivated and detail-oriented junior IT professional to join our Digital Operations team. This role involves supporting and maintaining critical applications used in the telecommunications industry. The ideal candidate will have a passion for technology, strong problem-solving skills, and a willingness to learn and grow within our dynamic organization. Key Responsibilities: System Development and Project Management: Opportunity to learn and participate in the defining, designing, testing, and implementing a new feature or functionality or bug fixes. Engaged with multiple stakeholders and able to understand the entire end-to-end delivery. System Monitoring and Incident Management : Assist to monitor a few telecommunications domains under Customer Relationship Management Systems (CRM), Sales and Distribution Management Systems (S&D), etc. using monitoring tools and platforms. Assist in identifying and diagnosing issues, responding to alerts, and implementing resolution procedures to minimize downtime and service disruptions. Service Provisioning and Change Management : Participate in the provisioning of telecommunications services for internal and external customers, including voice, data, and connectivity services. Assist in implementing changes to telecommunications configurations, following change management processes, and ensuring compliance with service level agreements (SLAs). Troubleshooting and Technical Support : Provide first-line technical support for telecommunications-related inquiries and incidents, including connectivity issues, service outages, and performance degradation. Work collaboratively with cross-functional teams to troubleshoot and resolve problems in a timely manner. Documentation and Knowledge Management : Create and maintain documentation related to telecommunications operations, including sequence diagrams, configuration files, and operational procedures. Contribute to the development of knowledge base articles and skill development within the team. Capacity Planning and Performance Optimization : Assist in monitoring and analyzing telecommunications system performance metrics, identifying trends and patterns to support capacity planning and optimization efforts. Learn to implement performance tuning strategies to enhance the system performance and efficiency. Security and Compliance : Gain an understanding of security best practices and compliance requirements relevant to telecommunications operations. Assist in implementing security controls and measures to protect telecommunications assets and data from unauthorized access and cyber threats. Vendor Management : Collaborate with telecom vendors and service providers to coordinate service activations, troubleshoot service issues, and escalate technical problems as needed. Learn to manage vendor relationships and contracts to ensure the delivery of high-quality telecommunications services. Continuous Improvement : Actively seek opportunities to enhance operational processes, tools, and procedures to improve efficiency, reliability, and customer satisfaction.
Taninthayi Division
2 days ago
Job Scope: This position requires to do distribution expansion as new outlet finding, new DTR finding and to improve monthly sales & efficiency of sales team. Principle Accountabilities: Responsible for visiting our Distributors within the assigned territories on a daily basis to support their needs. Responsible to meet the monthly/weekly targets assigned by the management. Visit dealer’s outlets to ensure all sales and operations systems are up, POS (Point of Sales) materials are displayed adequately, etc. Help solve Distributor’s operation issues, incentive discrepancies, ageing and customer’s complaint. Responsible to prepare and submit weekly sales report to Manager in timely manner. Train and educate Dealers on new products, promotions roadshows and ground activities.
Job Purpose To monitor and perform basic tasks regarding management and forecasting of short-term and medium-term cash flow for the organization, as well as collaborate with banks and all of the stakeholders, to ensure optimal liquidity and to maximize corporate benefit. Key Responsibilities Ensure understanding of liquidity and cash management policy and procedures, in order to understand tasks needed to be carried out, according to function’s policies and frameworks, as well as to ensure alignment and compliance with legal regulations Perform basic activities that support forecasting of short-term and medium-term company cash requirement and cash surplus, in which may require complicated techniques and expertise, in order to provide inputs for funding and liquidity management plan development Learn to use professional concepts and company policies and procedures to solve patterned problems Be accountable for other certain works as assigned from immediate superior level Monitoring and managing the organization's bank relationships and liquidity management Prepare monthly Liquidity report & monthly reporting of all treasury activities to Management Manage treasury function including meeting short and medium-term funding needs Provide monthly provision of interest receipt report to GL team Managing and forecasting cash and cash position, maintain and review regularly the counter party limit of each bank Daily monitoring of cash & bank balances Maintain and record Fixed Deposit accounts and deposit interest calculations Managing Treasury operation and controls (Cash pooling/sweeping/Interbank transactions etc.,) Overview and manage day-to-day foreign currency requirements Managing foreign currency exposure and foreign currency deal. Update daily FX rate in ERP and send email to related teams Support statutory audit and ICFR control audit requirements Other tasks assigned by Head of Liquidity Solution and Bank Relationship/Head of Treasury
Manager, ISIT Sourcing Job Summary: To plan and perform procurement activities in ISIT category in order to serve business requirements and ensure cost effectiveness. The candidate for this position must be a driven self-starter, comfortable working with minimal supervision. The candidate must be capable of achieving organizational objectives, and successfully interface with all management levels. Principal Responsibilities: Works with management and stakeholders to plan and implement early procurement opportunities and activities in medium-high value strategic/tactical projects and to keep developing pipeline. Develops project scope and articulation, and procurement plan; identifies project and spend opportunities to leverage Company volume. Locates, analyzes, develops and recommends preferred sources of supply to satisfy business requirements. Develops and issues RFx’s, evaluates bids, negotiates agreements with suppliers on medium-high risk/medium-high value projects using best procurement practices. As part of sourcing initiatives, collaborate with other support functions such as legal, security, compliance etc. Implements and executes procurement strategies in line with supply chain and company’s market needs. Execute and manage the contracts to maximize cost competitiveness and ensure suppliers adhere to the service levels and perform application of correct service credits as per the contract obligations. Manage the process for Business Partner Risk assessment to ensure compliance with the set criteria. athers and interprets data; utilizing key procurement information, system technology, ecommerce, and systems to execute contracts and purchase orders, perform spend analysis, and generate reports. Works with Manager to establish savings targets, tracks, meets and reports savings in monthly reports and other department performance metrics. Solves difficult problem by using professional concepts aligned with company policies and procedures.
Job Purpose: As gaming product & marketing growth manager, you will shape the evolution of our digital products and services, driving both product and marketing excellence. You will craft and execute a dynamic product strategy and roadmap, with a primary focus on gaming tournament platform, value-added services, and gaming network experiences. Your mission will be to accelerate revenue growth, optimize user engagement and cultivate a dynamic gaming community, to stay ahead of market trends and industry advancements. Responsibilities Create and execute a comprehensive product strategy & roadmap for digital products (key focus on gaming tournament platform), value-added services, and gaming network experiences, aligning with company goals and market trends. Develop and implement effective monetization strategies for gaming products, value-added services, and digital offerings, optimizing revenue streams while delivering value to customers. Lead the end-to-end product development lifecycle, from ideation to launch, collaborating with cross-functional teams to deliver high-quality and customer-centric solutions. Conduct in-depth market research to identify growth opportunities and gaps in the gaming industry, leveraging insights to drive product growth. Prioritize product features and enhancements based on customer feedback, market demands, and business objectives, ensuring a competitive edge in the market. Deep focus on the user experience by collaborating with design and UX teams to create immersive, intuitive, and engaging gaming experiences and digital services. Collaborate with network engineering teams to optimize gaming network performance, ensuring low latency, high reliability, and seamless connectivity for gamers. Plan, manage, execute, and optimized tactical and develop BTL campaigns to drive gaming revenue through automation and manual marketing campaign tools Develop key contents/key messaging for unique selling points of products and platform to get best user conversions