To deliver good customer service to customers To ensure customers understand AYA Bank's product and services in details To complete KYC's information (Know Your Customer) To assist customers for their cash withdrawal and deposit according to the banking operating procedures To help Branch Manager for the daily closing process To function the branch administrative and necessary HR processes To comply with banking policy, operation and procedures as instructed by Head office or Central bank of Myanmar
Greet and assist customers in a friendly and professional manner. Provide information and guidance on AYA Pay and, AYA digital products. Process customer transactions accurately and efficiently. Resolve customer inquiries, complaints, and issues promptly and courteously. Educate customers on the use of AYA Pay and digital services platforms and troubleshoot any technical issues. Collaborate with other team members to ensure a seamless customer experience. Stay informed about industry trends and updates related to mobile financial services and digital banking. Flexible to work on shift assignments if required. Perform other duties as assigned.
Key Responsibilities Project Planning and Execution: Develop and share comprehensive project plans. Coordinate resources and third parties/vendors for flawless execution. Ensure projects are delivered on time, within scope, and within budget. Scope and Change Management: Define project scope and objectives. Manage changes to project scope, schedule, and costs. Risk Management: Identify and mitigate project risks. Devise contingency plans. Communication: Maintain relationships with third parties/vendors. Create and maintain project documentation. Clarify project requirements with clients. Resource Management: Ensure resource availability and allocation. Track and analyze project performance. Team Management: Direct and support the project team. Develop best practices for project management. Quality Assurance: Conduct quality assurance checks. Measure project performance using appropriate tools. Stakeholder Management: Manage client and stakeholder relationships. Perform stakeholder analysis and manage expectations.
Participate in daily Core Banking system health check, and support (on-prim/cloud). Participate in CBS patch release upgrade. Participate in CBS UAT testing and deploying. Performs change management requests, promoting approved items through the application development & UAT environments to production. Working with all relevant users for UAT signoff. Plan schedule for CBS related activities (system patches deployment, DB restore, etc.) Monitors daily EOD processes. Oversee data refresh activities, data restoration activities on UAT/DEV/PROD Liaise with CBS users, and vendors for CBS related issues. Communicate and alias with internal IT teams for activity planning and run plans for system migration, system maintenance, and new feature deployments. Provide technical support for CBS, resolving issues promptly to minimize downtime. Log, track, and manage incidents and requests using JIRA system. Participate in projects related to CBS, including new enhancements and integrations. Work with vendors and third-party vendors as needed.
Acting as a Relationship Manager by offering value-added advice and guidance to customers and placing their needs at the forefront of all that we do. Responding to initial business enquiries, sourcing new customers, following up leads and meeting with business customers face-to-face. Growing sustainable revenues from existing customer portfolios and through targeted acquisition of quality new customers while minimizing risk. Keeping abreast of external factors influencing international and domestic business e.g. economic, cultural, geographical, procedural and regulatory requirements. Keeping up-to-date with the financial services market and banking products and services and marketing those that best meet your business clients’ needs. Building a network of business introducers in the local professional and business community Ensuring service excellence at all times Training and mentoring for the assigned team
Identify and detect dispute cases such as failed payments, double deduction, etc. Handle escalated customer disputes and ensure timely resolution. Supervise the dispute handling team and provide training. Identify and implement process improvements. Ensure compliance with regulatory requirements. Prepare reports on dispute metrics and reconciliation status. Collaborate with other departments for effective dispute resolution.
Contact all necessary vendors, suppliers, and service providers to ensure the project is moving forward on time and on budget. Coordinate between all the various departments or teams which are at work on a project. Make & prepare the event programs and work the whole summit process from planning, execution, follow up and data analysis. Dealing with Vendors, Venue, Booth Design, Event Budget Control, Booth Setup, Booth Layout, (Roadshow Materials, Roller Stand, Tent, Invitation Card, Decorations). Prepare & report the whole event result to Section Head & Head of Department. Assisting in preparation of branding and promotional materials for events and/or conferences. Recording all of sponsorship programme. Preparing the budget and payment process for the sponsorship programme. Finding & planning the Trade Marketing items. Planning and preparing the AYA Souvenir shops and AYA calendar concept. Collaborating with suppliers, manufacturers, and warehouse store and negotiating pricing with vendors. Maintaining and tracking the inventory. Market visits – comparing competitor activities, pricing strategy and current promotions.
Responsibility of driving retails sales and also achieving the sales target for the assigned bank branches Support the HOB on sales effort, in terms of generating benefit illustrations, accompanying on client calls if required Consolidate the weekly report (including sales) from branches and report the HOB/DyHOB Walk-in customers are key customer of the Business Manager and has to engage an open and trusting relationship with the Branch Managers/officers/staff Engage and support the employees of the bank branches in regular discussions to transfer knowledge about insurance, product offerings Understand branch issues/ concerns about selling insurance and provide the solution Maintain policy renewal customer as a new customerDevelop the procedure for sales & branch development Prepare daily, weekly, monthly report for Bancassurance branches Tracking and monitoring sales figures and report to HOB and DyHOB for a necessary action plan
Identification, review and reporting on key controls, policies and procedures related to the management of operational risks Collect market information as well as potential fraud data that may be encountered by the Bank Analyze the data collected and advice the superiors on risk mitigation techniques Work closely with business units to understand risk management and related operational risk issues Perform risk assessments and gap analyses over operational risks Develop and implement operational risk policies and procedures, with a focus on operational risk identification testing, scenario design, and operational risk measurement Any other duties or projects assigned by line manager.