Create and execute a strategic plan for brand development. Work with Brand Principals to deliver brand positivity, market expansion, product launch, and sales growth. Coordinate and collaborate with different cross-functional departments to bring results. Identify opportunities and market trends of fashion to maximize market penetration for Retail, wholesale, E-commerce, and Distribution through product segmentation strategies. Monitor stock movements, and analyze sales figures and purchasing behavior to accurately forecast future sales and thus stock requirements. Manage and communicate a weekly sell-in, sell-out, and sell-through process to maximize the effectiveness of merchandising decision-making. Determine the right pricing strategies for retail and wholesale to meet targeted profits. Managing weekly size, range, and assortment analysis for repeats and new season collections. Manage and develop a rolling 12-month product launching, e-commerce, and digital marketing plan. Analyze merchandising reports and shipment analysis to review business results and develop appropriate strategies. Build an in-depth understanding of the insight of targeted customers. Perform sales, profit, and gap analysis to support buying decision-making and optimal utilization of space. Ensure a professional service cycle from order to delivery to payment collection by coordinating with Suppliers, the Logistics Department, and the the Finance Department. Review sales, space, stock, profit performance, and trends to maximize sales and margin. Lead and manage Merchandising, Sales, and Retail Teams to meet their KPIs.
Recruitment & Selection Develop and implement effective recruitment strategies to attract a diverse pool of qualified candidates. Manage the full recruitment lifecycle, from job posting and candidate sourcing to interviewing and onboarding. Conduct initial phone screens and in-person interviews to assess candidate fit and qualifications. Collaborate with hiring managers to understand their staffing needs and provide guidance on recruitment best practices. Utilize various sourcing methods, including job boards, social media, networking, and employee referrals, to find potential candidates. Provide a positive candidate experience throughout the recruitment process, ensuring timely communication and feedback. Stay current on industry trends and best practices in recruitment and talent acquisition. Promote the company’s reputation and attractiveness as a good employment opportunity.
Manage daily routine tasks related to shop operation, information, promotion plans, assigning responsibilities to employees, petty cash and expenses handling (daily/monthly) and must be able to organize day-to-day sales cash handling and other necessary tasks without error. Must be able to oversee and carry out round check inspections, CCTVs checking and collaborate with related team to all the shops under his/her duty in the shopping mall when the special events occurred Collect the necessary information concerns with the M&E, renovation, update information to the Team Leader in a timely manner. Employees' information and contacts must always be up to date. Handle customer complaints smoothly in accordance with company policy. Train and mentor employees for necessary information and duties, providing guidance with the leader and support to ensure the team growth and development.
Assist in developing and managing new product lines or brand extensions. Monitor product performance and gather feedback for continuous improvement. Assist in the development and implementation of marketing campaigns. Conduct market research to gather data on consumer trends, competitor activities, and market conditions Prepare and submit regular sales reports (daily, weekly, monthly) to the leader. Analyze sales data to identify trends, opportunities, and areas for improvement. Monitor stock levels and coordinate with suppliers to ensure timely replenishment. Assist in managing stock allocations to different stores based on sales performance and demand forecasts. Ensure that products are displayed according to principle guidelines and promotional plans. Gather and analyze customer feedback to understand preferences and behaviors. Communicate effectively with cross-functional teams, including e-commerce, front-line, and digital marketing.
Plan and execute all digital marketing channels, including SEO/SEM, social media, and display advertising campaigns. Measure and report the performance of all digital marketing campaigns, and assess against goals (ROI and KPIs) Stay up-to-date with the latest trends and best practices in digital marketing, and consumer behavior. Identify new opportunities for growth of all digital channels and make recommendations for improvement. Manage relationships with external vendors, agencies, and partners to support digital marketing initiatives as needed. Collaborate with internal teams to create engaging content for various digital platforms, including website, blog, social media, and email newsletters. Utilize the strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touchpoints Lead and mentor a team of digital marketing specialists, providing guidance, support, and training as necessary.
Coordinate with cross-functional teams to ensure efficient e-commerce operations, including inventory management, logistics, and customer support. Identify problem areas, including restructuring routes to improve operational efficiencies Stay up-to-date with industry trends and best practices to drive innovation and maintain competitive advantage. Prepare and lead the negotiation meetings with logistic companies and fleet contractors Ensure that all customer contacts within the team are conducted professionally and maintain our ethos of providing excellent customer service Ensure that all work is completed accurately and within the established time frame Overview of operational costs and risk.
Respond to customer inquiries via phone, email, and messaging platforms. Identify and solve issues using ethical and professional methods. Assist with order processing and collaborate with the Operations Team. Act as a mediator in customer disputes. Communicate with customers using various channels. Use our CRM tool to manage customer relationships.
Manages the team's day-to-day activities to ensure all processes are handled accurately, timely, and efficiently. Respond promptly and effectively to customer inquiries via multiple channels like phone, email, live chat, and social media. Offer guidance and assistance to customers in using and troubleshooting the ticketing solutions and CRM software. Collaborate closely with the sales team to identify potential sales opportunities during customer interactions. Keep ahead of the industry’s developments and apply best practices to areas of improvement. Keep accurate records of customer interactions and discussions including inquiries, resolutions, and leads identified. Assist in the development of user guides, FAQs, and tutorials to enhance customer self-service. Gather customer feedback and relay it to the development team for continuous product improvement. Manage the approved budget of the customer service department. Maintain an orderly workflow according to priorities.