Leads and manages the development and performance of Financial Institutions Department (foreign banks, local banks and state-owned banks) and products and products and services catered for bank partners such as cash management, inter-bank placement, inter-bank lending, RMA, Nostro/Vostro account and business internet banking. Plans, recommends, directs and coordinates all activities in the department to ensure achievement of set budget/KPI and performance targets of each team to reach maximum level of employee’s productivity. Develop and implement policies and procedures to ensure efficient and compliant operations. Identify product sales opportunities with regional APEC and global banks. Liaise with different departments to provide full service to partners banks for mutually beneficial deals. Work independently, taking ownership of issues and escalate to management as required to appropriate party. To ensure adherence with the Bank’s risk policies and profitability requirements and deliver targeted growth in the cash management business. Provide necessary leadership, coaching and mentoring as well as lead all Transaction Banking business initiatives, fostering a culture of team collaboration. Regularly reporting on business progress, recommending action plans and activities to optimize performance. Undertaking other tasks as assigned by Senior Management to support the overall success of the Division.
The Deputy Head of Digital Transformation supports the Division Head in driving the bank’s end-to-end digital strategy, ensuring alignment between business objectives, customer experience, operational efficiency, and technology enablement. This role requires deep banking domain expertise, strong IT knowledge, and proven leadership experience (8+ years) to oversee digital channels, product innovation, transformation initiatives, and cross-functional program delivery 1. Digital Transformation Leadership Lead and co-manage the bank’s digital transformation roadmap across retail, corporate, and internal channels. Drive strategic initiatives such as digital onboarding, core banking integration, data and analytics projects, workflow automation, and digital modernization. Evaluate emerging technologies (AI/ML, biometrics, API banking, cloud, fintech partnerships) and recommend adoption aligned with business goals. Ensure cohesive planning, prioritization, and execution of all digital projects across divisions. 2. Product, Channels & Customer Experience Oversee the development and enhancement of digital channels: Mobile Banking, Internet Banking, Business Banking, Wallet, Agent Banking. Lead end-to-end product lifecycle management—from ideation, research, UX/UI, requirements, testing, launch, to continuous improvement. Drive customer adoption, retention, and engagement strategies through data-driven insights. Work with compliance, operations, risk, and IT teams to ensure digital products meet regulatory, security, and customer-experience standards. 3. Technology & Integration Management Collaborate closely with IT, Architecture, Vendor Partners, and Project Teams to ensure high-quality technical delivery. Address system gaps, performance issues, and incident escalations with IT and vendors. 4. Program, Governance & PMO Oversight Oversee project planning, discovery, requirement gathering, UAT, go-live, and post-production support. Establish governance frameworks: KPIs, risk controls, RACI, escalation paths, documentation standards. Lead cross-department steering meetings and report progress to senior management and executive committees. Ensure adherence to project timelines, budget, vendor contracts, and SLAs. 5. Leadership, Stakeholder & Vendor Management Lead and mentor teams across Product Development, Business Development, PMO, Digital Operations, Agent Banking, Internet Banking, and Wallet Operations. Build strong relationships with internal stakeholders (IT, Data, Compliance, Operations, Finance, Marketing, Branches). Manage vendor relationships, negotiate contracts, review SOW/PSA, and monitor performance. Drive a culture of innovation, accountability, and continuous improvement. 6. Digital Operations & Service Management Oversee the daily operations of digital channels and ensure high availability, stability, and uptime. Lead Digital Operations teams such as: Internet Banking Operations, Wallet Operations, Agent Banking Operations, Digital Support Desk, Monitoring & Incident Response. Drive continuous improvement in digital operational processes, SOPs, risk controls, and customer support mechanisms. Ensure smooth coordination with IT, Network, Infrastructure, Security, and Call Center teams for incident handling and quick resolution. Strengthen end-to-end incident management, root cause analysis (RCA), and post-incident preventive actions.
1. Marketing Strategy & Leadership Develop and execute the company’s end-to-end marketing strategy aligned with business goals. Lead brand positioning, customer segmentation, product marketing, and growth initiatives. Oversee integrated marketing plans across digital, social, traditional, and PR channels. Provide strategic insights to senior leadership and support long-term business planning. 2. Brand Management & Corporate Communications Strengthen brand identity, brand consistency, and customer perception across all touchpoints. Manage corporate communications, media relations, and public relations activities. Lead crisis communication planning, press releases, and reputation management. Ensure all marketing materials reflect brand guidelines and standards. 3. Digital Marketing & Customer Engagement Oversee digital marketing strategies including SEO/SEM, social media, paid ads, email marketing, and content strategy. Drive customer acquisition, retention, and engagement through data-driven campaigns. Lead marketing technology (MarTech) adoption: automation, analytics platforms, CRM systems. Utilize customer insights and analytics to improve personalization and campaign performance. 4. Product & Campaign Management Manage product marketing strategies and go-to-market plans for new product launches. Oversee creative campaigns, marketing collateral development, and promotional activities. Work closely with sales, digital, and product teams to drive revenue-generating marketing initiatives. 5. Customer Insights & Market Research Conduct market research, competitor analysis, and customer behavior studies. Leverage data and analytics to identify opportunities, trends, and customer needs. Develop customer value propositions and targeted marketing programs. 6. Budget & Performance Management Manage the marketing budget, forecasting, and ROI tracking. Set KPIs for campaigns and evaluate performance across all channels. Ensure efficient allocation of resources and strong vendor/agency management. 7. Team Leadership & Collaboration Lead, mentor, and develop high-performing marketing teams. Foster collaboration across digital, brand, product, PR, and creative teams. Work closely with Sales, Product, Digital, HR, and Executive Teams to drive organizational goals.
Assist in day-to-day office tasks such as filing, photocopying, scanning, and data entry. Maintain accurate records and documents. Support internal and external communication (emails, phone calls, messages). Assist with basic data entry and report preparation using MS Office tools or banking software.
Strategic Balance Sheet Oversight Lead the bank’s balance sheet management strategy, ensuring alignment with business growth, regulatory requirements, and risk appetite. Partner with Treasury, Finance, and Risk teams to manage balance sheet structure and optimize asset/liability mix. Provide insights and strategic advice to senior management and the Asset and Liability Committee (ALCO). Capital and Liquidity Management Optimize capital allocation across the Bank to ensure effective use of capital and return enhancement. Oversee liquidity risk management, ensuring the institution meets internal and external liquidity coverage ratios (LCR) and net stable funding ratio (NSFR). Lead stress testing and scenario analysis related to capital and liquidity planning. Asset & Liability Management (ALM) Oversee the bank’s Asset and Liability Management (ALM) framework, ensuring effective monitoring and control of interest rate risk, liquidity risk, and funding mismatches across the balance sheet." Lead the ALM process by analyzing asset and liability profiles, identifying structural risks, and implementing strategies to optimize net interest income and economic value of equity. Work closely with Treasury, Risk, and Finance teams to inform and support decision-making through robust ALM reporting and active participation in ALCO Planning, Forecasting & Stress Testing Lead balance sheet forecasting, planning, and scenario modeling for budgeting, strategic planning, and stress testing. Support recovery and resolution planning (RRP) and regulatory stress tests. Regulatory and Internal Reporting Ensure high-quality reporting on balance sheet metrics for ALCO, Board, regulators, and rating agencies. Stay up to date with regulatory developments and ensure full compliance with central bank and global banking rules.