Provide clear and accurate information about tour packages, visa services, ticketing, and travel policies. Solve customer issues politely and effectively, ensuring a smooth travel experience. Keep updated records of customer bookings, payments, and travel preferences in the company system. Shares special promotions, tours, and offers to encourage sales and customer loyalty. Work with ticketing, visa, tour, and sales teams to deliver seamless service. Follow up after service, collect feedback, and ensure every client has a positive impression of Epic World.
Design customized travel itineraries, including transportation, accommodation, sightseeing, and activities. Coordinate with hotels, airlines, transport companies, and local guides to ensure smooth tour arrangements. Inform clients about visa requirements, travel insurance, safety regulations, and cultural expectations. Handle customer reservations, deposits, invoicing, and maintain accurate booking records. Offer assistance to travelers throughout the tour and handle issues such as cancellations, changes, or emergencies. Market tour packages through social media, email, and client follow-up to increase bookings and ensure repeat business.