Design customized travel itineraries, including transportation, accommodation, sightseeing, and activities. Coordinate with hotels, airlines, transport companies, and local guides to ensure smooth tour arrangements. Inform clients about visa requirements, travel insurance, safety regulations, and cultural expectations. Handle customer reservations, deposits, invoicing, and maintain accurate booking records. Offer assistance to travelers throughout the tour and handle issues such as cancellations, changes, or emergencies. Market tour packages through social media, email, and client follow-up to increase bookings and ensure repeat business.
Create engaging brochures, flyers, banners, and advertisements to promote the company’s tours and travel services. Design eye-catching visuals for social media posts, stories, and ads that reflect the company’s brand and attract engagement. Edit travel and tour images, and create visual storytelling designs for destinations, client experiences, and tour highlights. Edit promotional videos, client testimonials, and tour highlight reels; add motion graphics, transitions, and subtitles to enhance storytelling. Ensure brand consistency across all visual materials by using the company’s logos, fonts, and color palettes appropriately. Design banners, sliders, and other graphic elements for the company’s website and email newsletters to support marketing efforts. Work closely with the marketing, tour, and ticketing teams to develop creative content that meets campaign objectives and customer appeal. Others job related tasks as necessary
Maintain accurate daily financial transactions including sales, receipts, invoices, and payments for both travel and overseas employment departments.
Prepare and review monthly income statements, balance sheets, and cash flow reports to ensure proper financial tracking and performance evaluation. Monitor company budgets, control operational expenses, and provide cost-saving recommendations to management. Handle bank reconciliations, manage incoming/outgoing payments, and ensure timely settlements with airlines, suppliers, and overseas partners. Prepare and file tax returns, ensure compliance with local accounting standards, and assist with audits or financial inspections when required. Prepare & Sumit a detailed Daily Report to the Accountant Manager covering income, expenses, bank transactions and cash balances
Create, schedule, and publish engaging posts (text, images, and videos) on company pages to maintain consistent online presence.
Monitor comments, messages, and inquiries; respond promptly and professionally to build customer trust.
Track page activity, remove inappropriate content, and ensure the page complies with company guidelines and policies.
Monitor insights such as reach, engagement, and follower growth, and provide regular performance reports to management.
Assist in executing marketing campaigns, promotions, and announcements through page updates and boosted posts.
Coordinate with the digital marketing team, designers, and management to ensure consistent branding and message delivery. Taking marketing video if necessary
Provide clear and accurate information about tour packages, visa services, ticketing, and travel policies. Solve customer issues politely and effectively, ensuring a smooth travel experience. Keep updated records of customer bookings, payments, and travel preferences in the company system. Shares special promotions, tours, and offers to encourage sales and customer loyalty. Work with ticketing, visa, tour, and sales teams to deliver seamless service. Follow up after service, collect feedback, and ensure every client has a positive impression of Epic World.