Handling Cash Management of Staffs advance and supplier payable To make sure prepare the document of every payment receipt and receivable voucher with completed document attachment Check payment requisition with correct job ref, comply with operation standard amount and follow finance SOP Arrange cash payment, cash collection and banking process without delay Arrange and prepare bank cheques when necessary Keep & Control employee advance, duty/ tax advance, weekly department budget and feedback to FM if have any issue or over budget usage Daily cash book transaction report to Accountant and Senior Finance officer Daily physical cash count with Senior Finance Officer Guide & Train the Cashier assistant to get effective support Assist to SFO for data collection of weekly/ monthly cash flow variances Performs other duties and responsibilities as assigned by line officer from time to time Check pending advance and remind to operation team timely
Advise managers on the terms and conditions of employment and knowledge share best practice with them. Develop HR policy and procedures to drive performance and mitigate disputes. Work with appropriate parties on reward strategy. Provide advice on recruitment and selection strategies. Support the recruitment process – this may include writing job descriptions and preparing interview questions and application forms etc. Carry out new starter inductions and assign for employees by supporting orientation and training programs Manage talent and succession planning. Continuously monitor and review HR policies and processes and implement changes where necessary. Participate in the implementation of specific projects, procedures and guidelines to help align the workforce with the strategic goals of the organization. Prepare Salary Calculation, Income tax calculation, SSB and Government offices relations such as Labor Office, Tax Office and SSB Office Arrange and manage for annual trip, staff party and season event Manage Ferry Arrangement for employees Responsible for Administration Department
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. CCTV administration, End User Support Provide technical assistance and support for incoming queries and issues related to computer systems, network, software Office 356 Experience Network Copier Solution, End User Support Maintain daily performance of computer systems. Install and modify computer software as needed. Run diagnostic programs to resolve problems. Manage and work with our outsourced service providers User support with phone, remote software for other sites Virus Protection & Removing, Updating Virus Definition Report to Department Head on daily or weekly.
Identifying, research the potential market segment and providing strategic plan for secure business. Carrying out prospecting calls, cold calls and forming a secure sale. Provide customer supports as needed, take ownership of customer issues and follow through till resolution. Represent the company in negotiating and building a relationship with customers, airlines, shipping lines and business partners. Must be able to develop strong business relationship with potential and existing clients. Reporting the daily jobs execution plan, weekly report, and monthly report to line manager. Maintain customer relationship, develop customer satisfaction and coordinate with the team to set up proper operation strategy on a steady basis. Communicating and collaborating with the advertising, design, marketing, sales, and logistics departments to ensure that clients’ needs are met. Compiling reports on account progress, goals, and forecasts for account teams and stakeholders. Developing a thorough understanding of key clients' needs and requirements and preparing customized solutions. Negotiating contracts with potential clients and meeting established deadlines for the fulfillment of each client's long-term goals. Guideline to team for the requirement, sales concept and fulfill the reporting from team member to line manager. Participate in team collaboration and support to team member if needed.
Lead the Customer Service and Import License teams; coordinate and align with Operations, Customs Clearance, Logistics, Fleet, finance and Warehousing Teams in accordance with Job Follow Up and upcoming plan. Manage Customer Service Team to ensure that company’s service quality meets with customers’ requirements. Manage Export/ Import License Team to ensure that all EL/ IL applications are smoothly done in accordance within time line. Develop the Customer Relationship Management mechanism and make sure it is properly functioning. Build long-term relationship with new and existing customers. Plan monthly and quarterly work volume forecasts of regular customers. Join to sales call and business development meeting with prospective client as required. Develop SOPs as required to fulfil the client’s requirement (for team internally and for each customer). Monitor Customer Service Team’s daily tasks to make sure all shipments are completed smoothly (from job creation till invoicing of each single shipment). Coordinate with Finance (along with Operations team) for cashflow forecast. Check and validate the operations costs and vendor payment as required. Monitor on invoice issuing of each Customer Service team member, check and analyze the Cost & Revenue report. Report to Management and share to Sales (and other departments) based on Cost & Revenue report. Monitor team budget and meet the teams’ targets and KPIs. By coordinating with Human Resource Department, monitor on respective team HR related things and continuous capacity building programs. Support and assist to management in company policy, strategy, business development and other respective management matters. Weekly and Monthly report to Management.
• Coordinating transportation providers to ensure prompt and proper movement of shipments. • Responding to customer inquiries and referring clients to the proper channels. • Preparing bills and invoices. • Ensuring that the quality of all services provided meets the required standards. • Developing processes that make the supply chain more efficient and organized. • Plan, implement and oversee supply chain operations. • Ensure all the assets and supplies are used efficiently. • Conduct and optimize logistics procedures. • Build and maintain relationships with suppliers and retailers. • Determine and track KPIs. • Adhere to all relevant rules and regulations.
Lead the Cross Border Customer Service team; coordinate and align with Operations, Customs Clearance, Logistics, Fleet, Finance and Warehousing Teams in accordance with Job Follow Up and upcoming plan Manage Customer Service Team’s daily operations to ensure that company’s service quality meets with customers’ requirements Follow up the feedbacks and plan of new and existing customers Plan monthly and quarterly work volume forecasts of regular customers Assist to CS Manager in regular meeting with customers Assist to CS Manager in development of SOPs as required to fulfil the client’s requirement (for team internally and for each customer) Monitor Customer Service Team’s daily tasks to make sure all shipments are completed smoothly (from job creation till invoicing of each single shipment) Lead the CS team in finding solutions in case of any issue occurred related Cross Border Export/ Import Shipments (to coordinate with clients, internal teams and third party agents as required) Collect data from all CS team members and submit to CS Manager to coordinate with Finance (along with Operations team) for cashflow forecast Check and validate the operations costs and vendor payment as required Monitor CS team members to ensure invoices are issued timely, check and analyze the Cost & Revenue report Assist to Finance for receivable payments as required Weekly report to CS Manager