Build relationships with key clients. Schedule regular meetings with clients to ensure service quality. Type up and distribute meeting minutes and action points both internally and to clients. Provide IPM knowledge to clients to reduce pest infestation at related sites. Maintain documentation of client accounts. Create and deliver documents to clients to satisfy audit requirements Monitor the treatment schedule and service reports from operations Prepare pest analysis reports, service treatment reports, ad-hoc reports, callback reports Negotiate contract renewals Ensure all client data is kept up-to-date Work closely with internal departments such as Logistic, Operations, Sales, QA
Performing Human Resources Operations support tasks and QMR of ISO tasks, e.g HR Operations Support all internal and external HR related inquiries or requests. Maintain digital and electronic records of employee’s information and updating employee records (hard and soft copies) Coordinate communication with candidates, and schedule interviews Assist with the recruitment process by identifying candidates,phone screening process, performing reference checks and issuing employment contracts, onboarding procedures. Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc) Coordinate training sessions and seminars, if needed. Maintain any HR related documents of SSB and Labor office (Monthly Contributions and EC update) Keep up-to-date with the latest HR trends and best practice. Assisting with day to day operations of the HR functions and duties Assist to Group Head of HR. QMR of ISO Finalizes and maintain all ISO related documents from internal departments (reports, finding logs, meeting minutes, ect.) and organize the meetings (i.e management review meeting, internal depts meeting with internal auditors to meet ISO requirements. Perform yearly internal and external audit. Make sure all internal departments review corrective actions, verbal comments and observation, OFI from auditors annually. Follow up yearly internal auditor’s observations and OFI and coordinate with internal HODs to meet the requirement of external audit results.
Account Department Handling bank transactions, tax payments, and payment-related tasks. Filing and scanning relevant documents. Admin Department Carrying out necessary tasks as required for the administration department. Purchasing office supplies such as stationery, fuel, and other office necessities. Participating in and supervising office maintenance tasks. Delivering necessary business supplies to branch offices via bus station when needed. Managing requirements for office generators.
Consult with training manager and create training strategies, initiatives and materials Working closely with senior management and Entomologist Develop a schedule to assess training needs Maintain a database of all training materials Conduct training through new materials