The Assistant Channel Manager is responsible for developing and managing relationships with channel partners (Insurers, Branches and other Key Stakeholders) to drive sales and revenue. They will support the Channel Manager in monitoring and managing performance, as well as guiding and driving sales in Branches. They will assist the Channel Manager in developing strategies and provide support as needed to various channel partners. Build strong business relationships with Branches, Insurers and Key Stakeholders and ensure objectives and set targets are achieved. Monitor sales and performance of assigned branches. Guide and drive branch performance to achieve set targets while inspiring success. Assist in the development of short, medium and long-term plans to achieve strategic objectives. Understand the market dynamics and industry-specific trends and landscapes to bring new insights and solutions to grow sustainable business results. Perform routine (daily, weekly, monthly) branch visits across multiple Regions In Myanmar. Monitor, guide and drive branch performance to set goals while inspiring success. Evaluate current products and recommend enhancements necessary to scale the channel. Assess current processes and procedures, identify opportunities for improvement and take part in discussions with Insurers and/or other stakeholders. Prepare monthly performance and strategy reports for Channel Managers and Head of Bancassurance.
Lead and maintain board and committee meetings, including preparing agendas, meeting materials, and minutes. Facilitate communication between board members, executives, and other stakeholders. Designs an approved Corporate Governance Manual for KBZ including processes and activities which provide for appropriate governance of planning, processing and decision making to drive a strong governance culture within KBZ. Protect company documents such as the certificate of incorporation, shareholders' agreement professionally with utmost confidentiality. Translation and distribution of rules and regulations from CBM and other related government authorities. Ensure that the company complies with all relevant regulations and meets all its legal obligations Defines goals and key performance indicators for each member of the team and ensure effective implementation of the performance management process Develops talent within the team by providing coaching to achieve the defined goals
Reporting to respective Manager, the role holder is responsible to handle and in charge for targeted seller acquisition align with seller acquisition strategy. As Seller Acquisition Specialist, you will engage between sellers, external stakeholders and cross-functional team to process smooth onboarding, collecting right documents to meet KYC and assist store application. This role will work closely with multiple internal and external stakeholders in dynamic and agile environments. Seller Acquisition and Process Seller acquisition strategy per cluster together with category/product team Process to organize hunting of key target sellers Own and Manage the integration of the portfolio of sellers Help sellers become self-reliant through basic training and content management KYC checking and collect right documents Assist store set up and store application Collecting feedback from sellers on-boarded on Marketplace to improve existing procedures. Highly developed negotiation skills with a superior ability to effectively communicate and present initiatives and issues to leadership teams. Strong presence with ability to interact with all levels of the organization Contribute in new improvement projects and accountable to drive the necessary process against with team goals. Passionate, a can-do attitude and the ability to learn quickly and thrive in a complex, dynamic environment with result-oriented mind-set Performance management Manages the category to understand which products are best-selling, which channels are best etc. To carry out any other duties or special assignment this may be assigned to you from time to time by supervisor.
As part of the Official Account team, the Business Analyst is responsible to drive business growth through regular performance reporting, user and traffic analysis. This role will be in contact with cross-functional teams and technical liaison necessary for building dashboards and compiling relevant data for analysis. On the business end, Provide internal and external data insights on Official Account’s business opportunities and areas of improvement Analyze and report on team’s overall business performance such as revenue and reach On the traffic end, Conduct performance review of content regularly Analyze traffic funnels and target user behavior regularly Plan and review SEO optimization regularly Collaborate with marketing, business and different data teams to take relevant actions
Responsible for owning the “Health & Beauty/ Household Essentials” category on the KBZPay Market, including driving portfolio growth and tracking sales performance of products in this category. Category Development Identifies on-demand assortment in the market and selects the most efficient merchants for those assortments Develops and grows assortment to targeted number of merchants and SKUs Managing and growing “Health & Beauty/ Household Essentials” portfolio, including ongoing merchant management with the category to ensure the quality of both merchant and customer experience Merchant management Identifies and negotiates with merchants Monitors and evaluates current and future merchants based on product quality, price and delivery service Build strong rapport with merchants and communicates ongoing key communication Negotiates and manages promotion plans and execution with merchants Performance management Manages the category to understand which products are best-selling, which channels are best etc. To carry out any other duties or special assignment this may be assigned to you from time to time by supervisor.
The role is responsible for overall KBZPay Related Query, Requests and including resolution and escalation of all related complaints within specific timeline. Single point of contact for territory/ branches related to KBZPay daily operations To resolve any KBZPay related requests or complaints with end to end follow up coming from different channels. Eg., Call, Email etc Handle all service requests in accordance with the service parameters, policies and standard operation procedures (SOP) in a timely manner Understand about all process of issues escalation Get in-touch with branches & KBZPay centres, create relationships and if any issues, escalate to respective teams for resolution Resolve any business or technical challenges that TSO may face Highlight critical issues to reporting manager and others related team whenever necessary Coordinate with branches & VC/Function for proper support to category customers issues Be flexible working on assigned shifts and OT Respond positively to any new initiatives that are brought into practice making sure they become part of better customer experience service delivery
The Verification Specialist is a member of the KYC department responsible for opening, amending, reviewing and approve/reject new/old customer digital Acquisition according to established policies and procedures. The Verification Specialist should also review customer’s transactions to detect and report either proposed or completed unusual transactions leading to operational risk. Flexible to work on-shift assignment if required. Meet daily KYC verification, productivity. Meet Quality score. Set clear team goals. Always have positive mindset and contribute to teams’ overall performance. Ensure accuracy of KYC field validation, KYC edits, upgrade – downgrade, approve, rejection, freezing etc., Follow all regulatory guidelines and internal SOP for verification process. Raise alarm if there is any common problem faced due to recent changes in product flow which impacts customers. Ensure task are completed on time as per instructions given by team leaders and process guideline. Have regular performance check with team leader and exchange improvement ideas. Support in BCP and other crisis management to run operation smoothly and support fellow team members. Follow HR guideline, code of Conduct and other operational policies.
The Verification Specialist is a member of the KYC department responsible for opening, amending, reviewing and approve/reject new/old customer digital Acquisition according to established policies and procedures. The Verification Specialist should also review customer’s transactions to detect and report either proposed or completed unusual transactions leading to operational risk. Flexible to work on-shift assignment if required. Meet daily KYC verification, productivity. Meet Quality score. Set clear team goals. Always have positive mindset and contribute to teams’ overall performance. Ensure accuracy of KYC field validation, KYC edits, upgrade – downgrade, approve, rejection, freezing etc., Follow all regulatory guidelines and internal SOP for verification process. Raise alarm if there is any common problem faced due to recent changes in product flow which impacts customers. Ensure task are completed on time as per instructions given by team leaders and process guideline. Have regular performance check with team leader and exchange improvement ideas. Support in BCP and other crisis management to run operation smoothly and support fellow team members. Follow HR guideline, code of Conduct and other operational policies.
This role holder is responsible for evaluating, authorizing, or recommend approval of unsecured credit loans. Advise borrowers/branches on financial status and methods of payments Have a good understanding of lending procedures and customer service experience. Approve loans within specified limits and refer loan applications outside those limits to management for approval. Analyse applicants' financial status, credit, and property evaluations to determine feasibility of granting loans. Obtain and compile copies of loan applicants' credit histories, corporate financial statements, and other financial information. Review and update credit and loan files in the system. Work with junior underwriters to identify their submitted documents and to find ways of reaching to get the defined target. Prepare and submit daily and monthly Loan Approval reports to VCGMA.