The Senior Content Development Specialist will play a key role in shaping the content direction and storytelling strategy for KBZPay’s Message Tab (Official Accounts). This role requires a balance of creativity and strategy — leading content planning, ideation, and execution to drive user engagement, feature adoption, and brand affinity within the KBZPay ecosystem.You will oversee content initiatives across multiple Official Accounts, guiding the tone, structure, and impact of every piece published. This position is ideal for someone with strong editorial instincts, digital storytelling skills, and the ability to turn data and insights into engaging narratives. Content Strategy & Planning: Lead the development of content strategies, calendars, and frameworks for internal Official Accounts, aligning with business objectives and user engagement goals. Creative Direction: Oversee the creative process — from ideation to final output — ensuring consistency, storytelling quality, and alignment with KBZPay’s brand voice. Editorial Excellence: Craft and edit articles across formats (short, medium, long-form) with a focus on clarity, originality, and engagement. Team Collaboration: Work closely with designers, motion designers, and video editors to produce visually compelling and narrative-driven content. Campaign Integration: Collaborate with marketing, partnership, and product teams to translate business priorities into engaging content campaigns. Performance Optimization: Monitor content performance metrics (views, engagement, etc.) and refine strategies based on data insights. Trend Leadership: Identify and adapt emerging content and platform trends to keep KBZPay’s Message Tab relevant and engaging. Mentorship & Review: Provide guidance and constructive feedback to junior content specialists and freelancers to maintain high editorial standards. Creative Brainstorming: Generate and propose creative ideas and new engagement initiatives for internal Official Accounts.
As a Creative Motion Designer, you will define and elevate the visual storytelling of KBZPay’s Message Tab (Official Accounts). You’ll conceptualize, design, and produce high-impact short videos, motion graphics, and campaign visuals that drive in-app engagement and amplify our content stories. This role is ideal for a creative storyteller with strong design instincts, video editing expertise, and a passion for creating scroll-stopping digital content. Conceptualize and produce short-form videos for campaigns, features, and articles. Develop video-based key visuals (KVs) that integrate storytelling, design, and motion. Design and animate motion graphics, transitions, and subtitles to enhance viewer engagement. Collaborate with the Content and Marketing teams to align visuals with campaign objectives. Participate in brainstorming sessions and contribute fresh creative ideas for in-app and social channels. Edit and optimize videos for different formats and placements (in-app, social media, etc.). Create complementary visual assets such as banners, thumbnails, and title cards for articles. Stay ahead of video trends, editing styles, and mobile-first storytelling techniques.
Legal Officer will be responsible for assisting day-to-day operations of the related section providing general legal advice to business units (VCGMs and Functions) on all aspects of the Bank’s business, operations, products and services. The ideal candidate for this position has a strong work ethic, exceptional problem solving skills and is comfortable working in a fast-paced and dynamic workplace. Manage legal documentation and correspondences in strict confidence; Provide legal assistance to Section Head, Head of Legal and Head of Legal and Compliance Perform legal research using internal and external knowledge management resources. Keep up-to-date with changes in the law or regulations and advising business partners. Assist with case preparation and advising of external counsels. Responsible for drafting, reviewing and advising on contracts and other legal documentation.
Job Purpose: The Center-in-Charge is responsible for the overall operations and management of the center effectively and efficiently, ensuring smooth functioning and achieving performance targets. This includes managing the staff, providing excellent customer service, maintaining operational efficiency, and adhering to company policies and procedures. This position leads and performs to drive and achieve the targets for all products and services in centre by following properly fully compliance of SOP, Fraud Management and Quality Assurance. Operational Management Oversee and manage the daily operations of the mobile center, ensuring efficiency in all processes. Ensure that all company policies and procedures are followed. Maintain high standards of cleanliness and organization within the center. Customer Service Provide excellent customer service by addressing customer inquiries, resolving issues, and handling complaints promptly and professionally. Train and coach staff to offer top-tier service to customers. Monitor and improve customer satisfaction levels through proactive engagement. Staff Supervision & Development Supervise and manage the performance of all mobile center staff. Schedule shifts and assign tasks, ensuring appropriate staffing levels at all times. Conduct training sessions for staff to enhance their knowledge, skills, and service quality Perform regular performance reviews and provide feedback for improvement. Inventory & Stock Management Ensure adequate stock levels of products and services offered at the mobile center. Coordinate with suppliers and the inventory team to maintain the timely availability of products. Perform regular stock checks and audits, ensuring proper documentation and control. Sales & Revenue Management Monitor sales performance and identify areas for improvement. Work with marketing and sales teams to implement strategies to increase sales and meet revenue targets. Handle cash management, including daily sales reconciliation and deposits. Reporting & Analytics Prepare and submit regular reports on operational performance, sales, and customer feedback to the management team. Analyze data to identify trends, areas for improvement, and opportunities for growth. Other Responsibilities: Center In-charge is not permitted to take two consecutive days off within a week. Manage the center’s budget, ensuring expenses are within the allocated limits. Ensure that billing, payments, and financial transactions are conducted accurately and in a timely manner. Establish and maintain business relationship with branch managers, super agents and retail agents for cash allocations and cash-out services. Collaborate with the KBPay Center Business Unit to implement the Customer Loyalty Program by compiling a list of the customers who receive the most service at the center and Special Service / Corporate Service (more to be discussed). Collaborate with the Business Development Team to carry out Communication and Corporate Function processes to improve the image of the center and to carry out further activities. Share knowledge and best practices within the team to develop new employees and ensure continuous improvement; Consultations and negotiations must be carried out together. Plan and prepare duty rosters for staff members in center on 25th of every month for following month. For urgent and emergency matters, communication must be done through phone conversation and report back to regional manager details later in email.
Job Purpose: The 2 nd Center-in-Charge, as well as the Center-in-Charge is responsible for the overall operations and management of the center effectively and efficiently, ensuring smooth functioning and achieving performance targets. This includes managing the staff, providing excellent customer service, maintaining operational efficiency, and adhering to company policies and procedures. This position leads and performs to drive and achieve the targets for all products and services in centre by following properly fully compliance of SOP, Fraud Management and Quality Assurance. Center Management: Oversee the daily operations of the center, ensuring all activities are carried out efficiently and effectively. Monitor and ensure that service standards are maintained at all times. Maintain a high level of customer satisfaction by addressing customer needs and concerns promptly. Operational Efficiency: Ensure that the center’s resources are utilized efficiently to meet organizational objectives. Monitor and report key performance indicators (KPIs) such as customer flow, service times, and productivity. Identify opportunities for process improvements and implement best practices. Compliance & Reporting: Ensure that the center adheres to all of the policies, regulations, and legal requirements. Maintain accurate records and prepare necessary reports on the center’s performance. Ensure the timely submission of all operational reports and updates to Operation Management. Customer Relations: Handle customer inquiries and resolve any issues or complaints in a professional and timely manner. Foster a customer-centric environment within the center. Conduct regular feedback sessions with customers to improve service delivery. Financial Management: Manage the center’s budget, ensuring expenses are within the allocated limits. Ensure that billing, payments, and financial transactions are conducted accurately and in a timely manner. Other Responsibilities: Establish business relationship with branch managers, super agents and retail agents for cash allocations and cash-out services. Share knowledge and best practices within the team to develop new employees and ensure continuous improvement; Consultations and negotiations must be carried out together. Monitor and handle fixed assets at the center and prepare the damage facility reports. Conduct check, recheck and counter checks on all KYC update forms signed by 2IC. Lead and take responsibilities to drive centers’ performance on all products and services.
This role is responsible for overall technical support to KBZPay Operations Function run the operation smoothly. Timely managing all IT, Tech support related task in close coordination with partner. Check and monitor Technical erros and issues relating with App & Portals and provide first level resolution. Provide technical support to team members regarding portal issues, network issues and all the related tech side issues. Diagnosing and repairing faults, resolving network issues, installing and configuring hardware and software. Manage daily work schedule to ensure sufficient operations coverage. Work with IT team, Network team and able to follow instruction. Collaborating with third party or vendors as an Operation side Technical support. Conducting electrical safety checks on devices. Additional support to Service Operation and other related verticals. Able to work in flexible working environment (5 days per week). Share Monthly/weekly reports/Presentation to show overall performance of the technical failures. Propose technical solution and digitalisation aspects.
Job Purpose: The Customer Care Officer (SA) is responsible for delivering exceptional customer service and support to clients by addressing inquiries, resolving issues, and providing accurate information about company products and services. This role requires a customer-first mindset, excellent communication skills, and the ability to effectively handle complaints or difficult situations. Customer Support: Respond promptly and professionally to customer inquiries via phone. Provide accurate information about products, services, policies, and procedures. Assist customers in troubleshooting and resolving service-related issues. Complaint Resolution: Manage and resolve customer complaints in a timely and professional manner. Escalate complex issues to the appropriate departments when necessary. Follow up with customers to ensure satisfaction after complaint resolution. Account Management: Assist customers with account-related inquiries, such as updating personal details, checking balances, and resetting passwords. Handle requests for account freezing or termination when necessary, ensuring adherence to company policies. Customer Interaction: Maintain a positive, empathetic, and professional attitude towards customers at all times. Communicate clearly, ensuring customers fully understand company policies, products, and procedures. Other Responsibilities: Assist customers for their required services such as KYC updates, Cash-in/out, and payments through KBZPay necessarily. Standby for supporting all KYC update process as per instruction from Center Incharge and 2nd Center Incharge and update the data in Google Sheet correctly. Support to all administrative tasks necessarily. Perform any other tasks assigned by Center In-Charge and 2IC. Handle customer complaints and provide appropriate solutions to customers. Escalate to seniors for further assistance.
The Learning Solutions Associate is responsible for designing, developing, and implementing effective training programs aligned with organizational needs. This role involves creating training frameworks, facilitating learning initiatives, and collaborating with stakeholders to enhance employee development. He/she will also oversee e-learning content development, ensure program handover for BAU (Business As Usual) training, and analyse organizational training needs to recommend improvements. Develop and initiatives training programs according to the organizational needs Prepare training master plan, Learning calendar, L&D initiative tour, program process and framework Deliver and facilitate the training or learning program and TOT to training delivery team Handover to training program team for BAU Training Perform e-learning content development, plan and user engagement activities Assist the HOD and to ensure all programs are aligned with the organizational needs Assist to develop policies, guidelines and form & formats Communicate the internal and external stakeholders/vendor regarding to new training programs and development plans Suggest the training programs or development plans according to the feedbacks from the internal stakeholders Analyze the current situation of the organization by observing the branches, business units and functions Collaborate with team to achieve objectives Prepare to Learning status and presentation Facilitate the training programs as a learning partner Other duties and responsibilities assigned by management
Project Planning & Execution Define project scope, objectives, and deliverables in collaboration with stakeholders. Develop detailed project plans, including timelines, resource allocation, budgets, and communication strategies. Lead and motivate cross-functional teams, ensuring clarity in roles, responsibilities, and task execution. Track project progress, ensuring adherence to timelines, budgets, and quality standards. Stakeholder & Communication Management Build and maintain strong relationships with internal and external stakeholders. Communicate project updates, risks, and issues effectively to stakeholders at all levels. Facilitate meetings, manage expectations, and ensure alignment on project goals. Escalate critical issues to leadership as needed to maintain project momentum. Risk & Issue Management Identify, assess, and mitigate project risks, dependencies, and constraints. Develop and implement risk mitigation strategies and track resolution of issues. Ensure compliance with banking regulations and internal policies throughout the project lifecycle. Process Improvement & Customer Experience Optimization Analyze current service processes to identify inefficiencies and pain points. Propose and implement best practices to enhance operational efficiency and customer experience. Drive continuous improvement initiatives through project execution. Project Governance & Documentation Maintain accurate project documentation, including plans, status reports, risk logs, and meeting minutes. Provide regular project updates to management and stakeholders. Conduct post-project evaluations and formalize project closure