An Exciting Opportunity for Submitting office expenses to the Finance Department using albia software. Collaborate with branches for audit confirmation letters. Arrange office cars for the department's travelling issues, travel expenses and appointments. To write and receive necessary office entry and exit letters of the department.
Highlight critical issues to the reporting manager and other related teams whenever necessary. Checklist for operation equipment and infra all went well. Provide level 1 support to Team Members with application, service issues. Solution administration, installation, troubleshooting PC / Network problem, upgrading and repairing equipment as required. Manage technical floors and daily work schedule to ensure sufficient call centre coverage. Train customers and colleagues on equipment operation and maintenance as required. Work with the Tech and PMO team and be able to follow instructions. Monitor office equipments and make sure it is properly used. Check the inventory and request PC or office equipment when necessary. Follow up any system and reporting issues to related teams and get closure. Collection of data and report preparation of Reports and Performance Dashboard. Keep updated of any Technical announcements related to the team and share the same for action whenever required. Follow up for system user error, password reset or unlock and request of new user system accounts. Standby for planned change activities in Software and Hardware of Contact Centre Operations. Fix the technical problems with root cause. Follow up and close TOM technical deliverables. Lead all technical related requirements.
An Operation Supervisor, duties will include reporting to the Operations Manager and Head of Operations and Management and developing new company policies. You may also be required to perform routine administrative tasks. To ensure success as an Operations Supervisor, you should demonstrate advanced operational competency, and excellent supervisory skills. Operations Supervisors are comfortable in leadership positions and have extensive operations management experience. Preparing and supervising the Account Process and Flowstax process of Learning Academy Supervising and managing the meeting room bookings. Supervising the Learning Academy hostel as a Hostel Administrator [If any] Arranging Cleaner Duty Assignments and Cleaning the Learning Academy Campus. Arranging Employee Birthdays and Welfare parties (Invitations and present preparations). Collecting funds for Monthly Birthday Parties and every welfare event. Keeping records of Birthday fund usage. Reporting monthly data to the Operation Manager for the Monthly Book of Work Creating Power Point slide for Operations and Management team Achievement and Next plan Collaborating on Operational Works Assisting in implementation projects such as Core Banking, Lactation room, Child Care, etc. Performing clerical and general office duties as needed. Collecting and creating personal data of L&D members. Supervising the Fixed Asset List (Collecting Ground stock and keeping records) Preparing training logistics (Tickets and transportation). Preparing hotel and hostel accommodations for trainers (Hotel Booking, etc.). Supervising in opening/closing ceremonies, meetings, conferences, and special events. Supporting the Head of Operations and Management and Operations Manager as assigned. Carrying out the duties under the head of L&D’s supervision
The role holder is responsible for the integration, testing and implementation of Deposit Product products as well as to assist development of innovative solutions in collaboration with internal and external stakeholders. Assist Head of Product in implementing current and future Deposit Product Team product strategies. Able to do Market research and data analysis of business’s target. Run product concept testing and financial projection of the product. Design new product and enhance product by collaboration with Business Development team. Develop new products, testing, maintaining and report analysis to Deposit related product. Coordinate with Tech, Software Integration team and product related Business Units for product design feasibility checking, product design, development, UAT testing and automation of existing services for operational efficiency. Liaise with Finance, Legal & Compliance, Finance, Ops Risk, Fraud Risk on new product programme. Collaborate with Process Policy and Internal Communication Team for internal communication. Liaise with the MarComms for public communication (Channel Selection, Contents). Provide necessary training to internal employees for the new products. Interact with branches and respective stakeholders to resolve issues related to deposit product in a timely manner. Assist in SOP/SLA implementation for more operational efficiency related to Deposit Products. Review customer feedback to ensure continued service improvement, identify future client needs, and enhance competitiveness. Business analysis and report to Head of Product, Deposit Business Unit Head and Management team.
Understand the objectives of the business units and propose relevant marketing activities to achieve these objectives. Turn business objectives into marketing and creative briefs for the internal creative team to deliver materials. Act as the key liaison between the Marketing team and the business; able to respond both proactively and reactively to the needs of the business. Present marketing ideas and activities to senior stakeholders within the bank. Recommend both digital and traditional marketing solutions to meet the needs of the business units. Hold regular calls and meetings with the business units to ensure the Marketing Business Partner is always up to date on the activities of their assigned business units. Act as brand guardian reviewing all branded communications materials for KBZ Bank to ensure consistency and adherence to brand guidelines.
As an HR Workforce Coordinator, the role ensures smooth HR processes and supports ID card processing joins UAT for system updates, aids HR projects, tackles challenges with teams, and communicates effectively and to improve processes and teamwork, boosting HR efficiency. Manage the complete process of employee ID card issuance on a national scale. Ensure timely and accurate processing of employee ID card requests. Support Workforce Planning and document processing related to workforce changes. Generate and update basic HR reports and templates Assist with data preparation for audits or internal requirements Participate in User Acceptance Testing for new feature deployments on the HR system. Collaborate with project teams to contribute to the successful execution of HR initiatives. Support HR projects and administrative tasks as assigned Work closely with team members and other departments to address challenges and technical issues. Maintain open communication channels to ensure efficient problem-solving and knowledge sharing. Demonstrate effective communication skills in interactions with team members and stakeholders. Foster a collaborative environment that encourages cooperation and information exchange. Undertake any other responsibilities assigned by the line manager to contribute to the HR department's objectives.
The Verification Specialist is a member of the KYC department responsible for opening, amending, reviewing and approve/reject new/old customer digital Acquisition according to established policies and procedures. The Verification Specialist should also review customer’s transactions to detect and report either proposed or completed unusual transactions leading to operational risk. Meet daily KYC verification, productivity. Meet Quality score. Set clear team goals. Always have positive mindset and contribute to teams’ overall performance. Ensure accuracy of KYC field validation, KYC edits, upgrade – downgrade, approve, rejection, freezing etc., Follow all regulatory guidelines and internal SOP for verification process. Raise alarm if there is any common problem faced due to recent changes in product flow which impacts customers. Ensure task are completed on time as per instructions given by team leaders and process guideline. Have regular performance check with team leader and exchange improvement ideas. Follow HR guideline, code of conduct and other operational policies.
The role holder will be responsible for the smooth execution of daily FX products (Spot, Forward, Swap) with customers and interbank counter parties within allocated with a view to address the asset/liabilities needs and form part of the Treasury Ambassador program while also supporting senior FX sales with projects and other duties. This role holder requires a strong understanding of financial markets, excellent communication and interpersonal skills, and the ability to work in a fast-paced environment. The role holder involves researching and qualifying potential clients, cold-calling, and building relationships with clients to understand their FX needs. . Supervise in daily FX Sales / Trading with customers and interbank transactions in timely manner • Perform prospects, conduct daily sales calls, develop and maintain relationship with prospective and existing clients for Treasury products and services • Actively follow up with counterparts in Branches/ SMEs/ Wholesale Banking units on FX related client requirements • Monitor and keep track of FX products and marketing initiative of competitor banks in the market • Identify and qualify potential clients, cold-calling, and pitching products and services • Maintain a professional service and high profile so as to enhance the reputation of the bank • Engage trades consistent with investment strategy, portfolio’s objectives, and compliance constraints and manage liquidity to ensure funding needs are met • Check internal reports and Central Bank reports daily . Perform multitask under pressure in the give time frame. • Carry out any other duties or special project assigned by supervisor or management.
Collaboration with the engineering team for building systems and equipment, such as (Electrical power line, water supply, Sanitation, Generator, Lift, Air conditioning, electrical systems, plumbing, fire protection systems and etc, training will provide by team leader) Assist in conducting routine inspections Coordinate and prioritize work orders received from the supervisor. Installing and setting up machinery or equipment according to specifications and guidelines. Regular maintenance tasks to ensure that the systems or equipment are functioning optimally. In case of breakdowns, power, fuel generator, water supply etc, Maintain detailed records of their work, including generator fuel, coolant, battery etc, Responsible for work across 24/7 shifts and must be available to work in rotating shifts, including weekends and holidays.