The Digital Acquisition and Partnership Manager will be responsible for driving partnership acquisition through both offline and digital channels and developing strategic partnerships to enhance brand visibility and revenue growth while contributing to the development of the KBZPay Ecosystem. Responsibilities : Digital Acquisition Strategy: Develop and execute digital acquisition strategies to drive traffic, leads, and conversions through various online channels social media, email marketing, and affiliate marketing. Analyse performance metrics and KPIs to optimize campaigns and maximize ROI. Stay updated on industry trends, emerging technologies, and best practices in digital marketing to ensure the effectiveness of acquisition efforts. Partnership Development: Identify and cultivate strategic partnerships with other businesses, influencers, platforms, and organizations to expand brand reach and acquire new businesses and mobile app development partners. Negotiate partnership agreements and collaborate cross-functionally to execute joint marketing initiatives, co-branded campaigns, and promotional activities. Monitor and evaluate partnership performance, identifying opportunities for improvement and growth. Data Analysis and Reporting: Utilize data analytics tools to track and analyse digital marketing and partnership performance, providing insights and recommendations for optimization. Generate regular reports and presentations to communicate key metrics, trends, and outcomes to stakeholders .Cross-functional Collaboration: Collaborate with internal teams such as marketing, sales, product development, and finance to align digital acquisition and partnership strategies with overall business objectives. Coordinate with external agencies, vendors, and partners to execute campaigns and initiatives effectively. Budget Management: Develop and manage budgets for digital acquisition campaigns and partnership initiatives, ensuring efficient allocation of resources and adherence to financial targets.
A Team Leader, often known as a supervisor or a Team Manager, is responsible for managing a team of advisors. ... The Team Leader's responsibilities are to ensure individual advisors are performing against targets, while reviewing their performance and coaching them to do so. Social channel - Contact centre KPI such as Frist response SLA, Avg. first response, Avg resolution, Abundance, productivity and Repeat Calls etc. Responsible for social channel - contact center operation team Quality improvement opportunities. Flexible to work on-shift assignments if required.Analysis of Customer Satisfaction vs. Dissatisfaction. Create an inspiring team environment with an open communication culture. Set clear team goals and make sure team all achieve the monthly set KPI. Delegate tasks and set deadlines. Oversee day-to-day operation. Monitor team performance and report on metrics. Motivate team members. Discover training needs and provide coaching. Agents level Monitoring and site by site feedback. Listen to team members’ feedback and resolve any issues or conflicts. Recognize high performance and reward accomplishment. Encourage creativity and risk-taking. Suggest and organise team building activities Do weekly Calibration with training team for better call quality management. Conduct call listening join sessions for overall call handling skill improvement. Show improvement in AHT and reduction in repeat. Support social channel - contact center operation team Quality improvement opportunities. Share Monthly performance improvement report and do assessment with Managers. Publish CSO wise Quality score.(Min 15 calls each CSO)
Produce the monthly / weekly Assets and Liabilities Committee Report (“ALCO”). Manage balance sheet, cash flow, and ensuring provision of funds for the company. Implement an assets and liabilities strategy (gapping) that optimizes the company’s return, in accordance with the ALCO’s guidelines/ recommendations. Prepare ongoing assessment of asset & liability mismatches and managing the implementation of required short and medium term financing structures. Identify potential financial risks for the company, ensuring they do not adversely affect company funds (e.g. foreign exchange exposures). Monitor daily cash balances, and surplus cash for other assets (e.g. money markets, fixed income). Forecast cash payments and anticipating potential challenges arising from limited cash flow. Ensure compliance with the regulatory requirements (e.g. reserve requirements). Analyze the impact of international markets on the performance of company products or services. Analyze complex financial information and reports to provide accurate and timely financial recommendations to management for decision-making purposes. Provide variance analysis and commentary in support of the MI Pack, incorporating notes and updates as directed. Continually adapt and improve management reports as agreed with Head of Finance or Chief Financial Officer (CFO). Participate financial modelling, business plan assessment and analysis on potential investment. Analyze financial data – and create financial models for decision support. Increase productivity by developing automated accounting applications; coordinating information requirements. Create the standard and ad-hoc reports, tools, and Excel dashboards including the regulatory reporting. Back up support to immediate supervisor/manager, and Other ad hoc duties as prescribed by the Senior Finance Team to assist in achieving Finance Function’s objectives.
Produce the hourly and daily position report. Monitor daily deposits balance. Ensure compliance with the regulatory requirements (e.g. reserve requirements). Analyze the impact of international markets on the performance of company products or services. Analyze complex financial information and reports to provide accurate and timely financial recommendations to management for decision-making purposes. Provide variance analysis and commentary in support of the MI Pack, incorporating notes and updates as directed. Participate financial modelling, business plan assessment and analysis on potential investment. Analyze financial data – and create financial models for decision support. Increase productivity by developing automated accounting applications; coordinating information requirements. Create the standard and ad-hoc reports, tools, and Excel dashboards including the regulatory reporting. Back up support to immediate supervisor/manager, and Other ad hoc duties as prescribed by the Senior Finance Team to assist in achieving Finance Function’s objectives.
Collaboration with the engineering team for building systems and equipment, such as (Electrical power line, water supply, Sanitation, Generator, Lift, Air conditioning, electrical systems, plumbing, fire protection systems and etc, training will provide by team leader) Assist in conducting routine inspections Coordinate and prioritize work orders received from the supervisor. Installing and setting up machinery or equipment according to specifications and guidelines. Regular maintenance tasks to ensure that the systems or equipment are functioning optimally. In case of breakdowns, power, fuel generator, water supply etc, Maintain detailed records of their work, including generator fuel, coolant, battery etc, Responsible for work across 24/7 shifts and must be available to work in rotating shifts, including weekends and holidays.
The role holder is responsible in providing primary sales support to the TBU- Sales team covering corporate clients. Trade Business Unit provides a diverse range of trade products and services to corporate customers. Also with structured supply chain solution advisory recommendations to meet sophisticated needs. Assisting the sales teams in preparing client sales pitches, presentations, responses to RFPs. Working with relevant internal stakeholders liaising between Sales, CS and Ops – reviewing and helping resolve client issues in a timely and efficient manner. Data Analysis/Reporting - Sourcing info from numerous systems/areas (internal and external) as and when required such as KYC related reports as well as scorecard review, revenue analysis and reporting. Produce and Provide data analysis support and reporting that facilitates Pipeline Management for Trade deals. Monitoring credit line utilization for our clients and related. Constructing, managing and collating pre-meeting briefs info/docs. Assisting in the development and executing strategic sales plans for our clients. Gathering market and client/competitor intelligence, understanding the Myanmar trade finance market. Learning all about the pricing model – with a view to becoming proficient at pricing BAU and support pricing inquiries emanating from Global Network Trade as well as primary client business. Accompanying Sales people on client meetings where needed.
The role holder is responsible for the development of innovative products and solutions as well as roll-out-process to meet the client needs to enable differentiating the bank’s services from competitors’ and maximizing profits in alignment with KBZ’s risk policies. Trade Business Unit provides a diverse range of trade products and services to corporate customers. Also with structured supply chain solution advisory recommendations to meet sophisticated needs. Assist of product design, and the development process for Trade Products. Knowledge or Familiar to technical systems Collaborates with other relevant team to efficiency. Able to UAT Test within product timeline and assist to Product Head for product to live plan. Assist to the team through coaching and training, thereby add value of staff quality. Assist to Team Lead and Product Head in executing the business plans and duty assign according to Business Unit requirements.
This role is responsible for overall technical support and Data analytics to KBZPay Operations Function run the operation smoothly. Timely managing all IT, Tech support, conduct UAT and report related task in close coordination with the related parties. Identify and assess new KBZPay Ops reporting requirements and supporting technologies. Responsible for leading, developing and managing a team which supports KBZPay Ops budgeting and strategic planning activities. Creates and maintains user acceptance test/business scenarios for projects simultaneously. Will identify defects, research and decipher scope of issue determine severity of issue. Liaise with the Program Test Manager to assist in the development of the project test plans. Execute, coordinate and assist to monitor the execution of all aspects of UAT testing according to the agreed test plan. Check and monitor Technical erros and issues relating with App & Portals (UAT) and provide first level resolution. Provide technical support to team members regarding portal issues, network issues and all the related tech side issues. Monitor and highlight critical trigger or complaints from live monitoring system. Collaborate and work with IT team, Network Team and internal functional team partners to determine suitable solutions to escalated issues product and service gaps. Share Monthly/weekly reports/Presentation to show overall performance of the product support. Able to work in flexible working environment.
Day to day check & entry data relating to the capital markets using Trading software for customer deposits. Check & Verify to All Payments – Cash, Cheque, TT Payment as per Invoices, PO, RN. Monitor daily Cash and bank transactions in FWS Trading System and support to Accountant. Review and follow up on Customers cash in /withdrawal to be timely deposits and payment. Monitor customer process to smooth for daily transactions and support to Accountant. Monitor Daily Execution Report for Settlement payments to YSX side on time. Check and monitor Customer Aging /Vendor Aging to ensure Receive/payment are up to date and Reconcile AR/AP balance against Customer/Vendor Aging. Check & verify for Government Treasury Bond /Bill redemption/Interest for pay back deposits. Prepare Monthly GL schedules & Journal entry and Aging Report. Supporting for Financial statements processed. Dealing with external audit to support requested documents and necessary information and set up financial statements and Cash Flow of annual report. Coordinate & manage the annual audit process,liaising with external auditors. Filing Quarterly return commercial tax, annual tax return for Income tax (IT), commercial tax (CT), capital gain tax (CGT) to IRD and prepare tax documentation and necessary for taxation. Monitor, check and review following of Taxation regulations & Rules, SOP (or) Policy. Manage fixed assets. Manage Report in time with Accuracy. Any other related duties as assigned or required.