The ability to manage a large number of incoming calls. Create sales leads. Satisfy customers’ needs by identifying and assessing their needs. Communication that is open and interactive with customers will help build sustainable relationships and trust. The right methods/tools should be used to provide accurate, valid, and complete details. Assist the sales and customer service team with meeting sales targets. Customer service, offering solutions and alternatives within the deadlines; follow up on any issues that are not resolved. Manage customer accounts, record customer interactions, and file documents. Communicate according to policies, guidelines, and procedures. Customers should be engaged to the fullest extent possible.