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Myanmar Citizens Bank (MCB)

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Our Vision • To build a strong, stable, sustainable bank which is value creative to all our stake holders by harnessing and contributing to the spirit of progress in Myanmar. Our Mission • Create value for our investors through sound financial performance embedded in transparency, accountability and good governance • Support and develop a customer base in the Commercial, SME, HP and Consumer segment • Enhance financial inclusiveness through a network delivering accessibility and availability • Recruit and develop talent to create sustainable long term workforce of dedicated employees • Build a secure, robust IT infrastructure and roadmap to support the bank in managing its business effectively and efficiently • Build efficient and innovative technology to deliver to customers convenient and secure products and services • Build, develop and incorporate operational and risk practices and methodologies into the banks operations
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About Myanmar Citizens Bank (MCB)

Employer Details

  • Type: Direct Employer
  • Industry: Banking/ Insurance/ Microfinance
  • No. Employees: 501 to 1000

Address

No. 383, Maharbandoola Road, Kyauktada Township, Yangon, Myanmar.,ရန်ကုန်တိုင်း, Myanmar

Company vision and mission

Our Vision
• To build a strong, stable, sustainable bank which is value creative to all our stake holders by harnessing and contributing to the spirit of progress in Myanmar.

Our Mission
• Create value for our investors through sound financial performance embedded in transparency, accountability and good governance
• Support and develop a customer base in the Commercial, SME, HP and Consumer segment
• Enhance financial inclusiveness through a network delivering accessibility and availability
• Recruit and develop talent to create sustainable long term workforce of dedicated employees
• Build a secure, robust IT infrastructure and roadmap to support the bank in managing its business effectively and efficiently
• Build efficient and innovative technology to deliver to customers convenient and secure products and services
• Build, develop and incorporate operational and risk practices and methodologies into the banks operations

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All Myanmar Citizens Bank (MCB) Jobs
Provide support to the migrating Acquiring project including support to end-to-end UATs and Pilot testing with CMS vendor, Card Tech team, and other related teams Download POS applications, and software installation and install in terminal for assigned MID and TID with TMS system Process the key injection into the terminal with the key injection tools a secured room (or) Centralized system Contact to POS vendor for new requirements and terminal issues Provide the proper training with user guide to the merchant as pilot to cover all transaction types, card schemes and “Dos and Don’ts” etc. Answer inbound calls as well as assist merchants who have specific inquiries Setup MID and TID for POS terminal Setup MDR Rate in CMS system for specific card schemes as an agreement with merchant Prepare weekly and monthly merchant report and sent to the relate team. Perform others ad-hoc as assigned by section head (including office note approvals, branch support, administration tasks & power point).
Duties & Responsibilities Ensure that the department follows the process as defined in the MCB credit policy, product programs and CBM regulatory guidelines Reviewing disbursement conditions for each loan facility (lending agreement, collateral agreement, registration of collateral, other loan granting conditions stipulated in the Credit Policy and Product Programs) Book specific loans in the core system post-approval. Ensure that transactions are booked appropriately and systems are updated properly; Safe-keep and archive lending files including legal documentation Conduct daily monitoring of Credit policy and product program deviations Act as a coordinator for Credit Risk Matters internally and externally for the proper implementation of credit activity and controls. Monitor the approvals of credit requests and follow up on credit approval conditions (collaterals, insurance and other financial / non-financial covenants) – coordinate with RMs / Branch Managers for fulfilment Anticipate and remediate potential systems issues that may create data integrity issues Build and own a quality assurance process to ensure the data owned by the Bank is accurate at approval and is maintained for term of the relationship Builds and maintains strong and effective relationships with cross-functional teams consisting of loan product sales, relationship management, operations, IT, and compliance to ensure data quality In advance notify the relevant RMs on facilities / insurance expiry and seek updated documents Maintain highest standards of professional conduct, ethics and integrity in the provision of services in the Credit Administration department. Oversee and manage the credit monitoring and inspection as per needy basis.
• To support, troubleshoot and implement the system and network for head office and branches • Windows fresh installation, maintenance and software installation • Setting up workstation for new users • Support to users to smooth their daily operation by on site and remotely • Domain setup and domain account configuration • Printer sharing, scanner driver installation, antivirus installation and standard installation • Email and FTP setup and configuration WiFi for users • Support user issues solution and guidance the users for the new applications • Computer hardware / Software troubleshooting and maintenance • Network devices setting and configuration • Network cabling and help network team in solving some network issues. • Monitoring branch networks and resolution the network issue promptly • Support for branches system and network issues by phone. • Helpdesk support for head office user • Documenting all branch related reports and Reporting to Line Manager • Able to work assigned jobs in holidays as necessary • Good in collaboration with team members and other cross functional team
Execute the MCB deposit strategy to drive growth and expansion of the bank's deposit portfolio. Develop and implement initiatives to attract new deposit customers and retain existing ones. Identify and prospect potential customers to grow the deposit base. Build and maintain strong relationships with new and existing customers through regular communication and personalized service. Answer client inquiries regarding deposit products and services, providing accurate information and assistance as needed. Expand professional network and generate leads for new business opportunities through networking events and industry contacts. Support branch business teams in increasing deposit amounts, accounts, and products per customer (PPC) through collaborative efforts. Report daily sales activities and analyze deposit trends to identify opportunities for growth and optimization. Understand the cost of funds and its impact on liabilities management to make informed decisions. Create and maintain a customer database, monitoring maturity of deposits to sustain extended growth of the deposit portfolio.
• Configuration/Administration/ troubleshooting HO and Branches Network and VPN • Administration and supporting the ATM VPN and Digital channel infrastructure • Cooperate with team in analyzing the existing network design and VPN configuration and developing the network design • Configuring the Firewall (Fortigate/Palo-Alto/Cisco) and Network devices firmware upgrade • Installing & configuring wireless networking equipments • Design and implement wireless networks according to business needs • Troubleshooting, diagnosing, resolving the network problems to ensure optimal network performance/throughput and identify the potential issues and provide timely resolution to minimize downtime and disruptions. • Reviewing of logs, and verifying completion of scheduled jobs (eg. backups) • Provide technical support and advisory on IT infrastructure to the IT team on all IT projects. • Regular patching and updates as per schedule • Backup configurations and consistency check • Collect statistics and generate regular health check report • Monitor the network errors, performance issues and escalate the alerts when required • Documentation , inventory updates & Reporting
Responsible for handling all the Implementation and POST LIVE related activities and issues Manage, Issue & Track Record, Report and Support all field of released issues and tracks Work with all stakeholders to prepare the Change Requests and future needs in applications Discuss with Vendors for resolution of Post LIVE Issues and Change requests System Configuration changes, API Testing in existing application to cater the needs of system Conduct Technical testing as when required Keep updated of any technical announcements related to the team and share the same for action whenever required
Mobile Banking and E-Banking Technical application configuration and deployment Setup and Configuration of related applications and services Deploy the Mobile application in iOS, Android and Huawei app stores Assist in API and Web Services Integrations Participate in implementation & GO LIVE of Solution Manage communication, relationship with all stakeholders on technical/functional issues Provide Post LIVE Support
Responsible for ensuring the smooth operation and support of software applications used within the organization for office automation purposes Collaborate with the relevant team, understand user requirements, and proactively identify opportunities for process improvement Provide first-level support for office automation software applications, including but not limited to Microsoft Office Suite, email clients, document management systems, and workflow automation tools Respond to user inquiries and issues promptly, troubleshoot technical problems, and resolve or escalate as necessary Conduct training sessions and create user guides to ensure employees can utilize office automation tools effectively Collaborate with the IT team to ensure that office automation software is up-to-date with the latest patches and updates Create and maintain documentation for common support issues, troubleshooting procedures, and user guides Develop and update knowledge base articles to assist end-users in finding solutions to common problems Monitor system performance and proactively address any issues that may impact user productivity Collaborate with cross-functional teams to identify opportunities for automation and process improvement using office automation tools Implement efficiency-enhancing solutions and workflows in consultation with relevant stakeholders Gather user feedback and enhancement requests related to office automation software Document and prioritize these requests and work with IT teams to implement approved changes or improvements Assist in maintaining the security and compliance of office automation systems, ensuring data integrity and confidentiality Stay updated on best practices and security threats related to office automation software
Managing medium to large scale of API development/deployment/management tasks Continuously build/test/deploy APIs as per the guidelines and take with ownership Integrated APIs to third party applications to solve complex business problems Working within an Agile Development environment, both as part of a team as well as individually Write unit tests and design integration tests with application teams Closely working with all the stakeholders for effective solutions Provide production and Post LIVE support Direct report to Section Head and do the tasks that assign by line manager if require
Myanmar Citizens Bank (MCB) Awards