Manage and support Windows/Linux servers , Data Backup, Report, Active Directory and domain services. Implement and maintain Microsoft server, Linux server banking system infrastructure to ensure 24/7 availability. Configure, monitor, and troubleshoot Physical devices , load balance resource and migrate. Perform regular backup, recovery, and disaster recovery (DR) drills . Patch management, system upgrades, and performance tuning. Automate routine tasks using scripting (PowerShell, Bash, Python, etc.) . Prepare and maintain system documentation, SOPs, and audit reports.
Lead and manage the network team , providing direction, mentorship, and performance management. Design, configure, and maintain enterprise networks, including LAN, WAN, and WLAN. Collaborate with IT leadership and operations teams to ensure a secure and resilient banking environment. Oversee daily operations of LAN, WAN, WLAN, internet, and data center networks , ensuring high availability and performance. Manage firewalls, intrusion prevention systems, load balancers, and VPN solutions & Wireless Network. Monitor network performance, availability and capacity, ensuring proactive performance tuning and upgrades. Ensure compliance with internal policies, audit requirements, and regulatory standards. Implement and enforce robust network security practices to safeguard sensitive banking data. Ensure adherence to financial regulatory frameworks (e.g., PCI DSS, SWIFT, central bank guidelines). Drive innovation in networking technologies (e.g., SDN, cloud networking, zero-trust architecture). Manage vendors, contracts, and service-level agreements (SLAs). Establish and maintain documentation, runbooks, and network topology diagrams. Ensure disaster recovery and business continuity plans for critical network infrastructure. Oversee the escalation and resolution of critical network incidents. Provide 24/7 support through team scheduling and on-call rotation.
Ensure compliance with credit policies, regulatory guidelines, and internal procedures. Oversee loan documentation, disbursement conditions, and collateral management. Book and maintain loans accurately in the Core Banking System, including interest, repayment schedules, and collateral details. Generate reports, monitor loan portfolios, and safeguard lending files and legal documents. Support CAD automation, process improvements, and cross-functional collaboration. Uphold professional ethics, foster a respectful workplace, and promote strong team relationships.
Identify, recruit, and onboard new agents across targeted regions. Develop business strategies to increase transaction volumes and profitability. Negotiate and manage partnerships with third parties, agents, and stakeholders. Drive agent and customer acquisition campaigns. Promote agency banking products and services to increase adoption. Monitor competition and propose strategies to differentiate offerings. Ensure agents are compliant with policies, procedures, and regulatory requirements. Monitor agent performance (transaction volumes, activity levels, service quality). Resolve operational issues and provide continuous support to agents. Build strong relationships with agents, customers, regulators, and internal teams. Conduct regular field visits to strengthen agent engagement and service delivery. Contribute to product development and digital solutions for agency banking. Provide market insights and prepare reports on performance, opportunities, and challenges. Set and monitor KPIs for agent network growth and profitability.