Ensure compliance with credit policies, regulatory guidelines, and internal procedures. Oversee loan documentation, disbursement conditions, and collateral management. Book and maintain loans accurately in the Core Banking System, including interest, repayment schedules, and collateral details. Generate reports, monitor loan portfolios, and safeguard lending files and legal documents. Support CAD automation, process improvements, and cross-functional collaboration. Uphold professional ethics, foster a respectful workplace, and promote strong team relationships.
Identify, recruit, and onboard new agents across targeted regions. Develop business strategies to increase transaction volumes and profitability. Negotiate and manage partnerships with third parties, agents, and stakeholders. Drive agent and customer acquisition campaigns. Promote agency banking products and services to increase adoption. Monitor competition and propose strategies to differentiate offerings. Ensure agents are compliant with policies, procedures, and regulatory requirements. Monitor agent performance (transaction volumes, activity levels, service quality). Resolve operational issues and provide continuous support to agents. Build strong relationships with agents, customers, regulators, and internal teams. Conduct regular field visits to strengthen agent engagement and service delivery. Contribute to product development and digital solutions for agency banking. Provide market insights and prepare reports on performance, opportunities, and challenges. Set and monitor KPIs for agent network growth and profitability.
Lead day-to-day IT operations across data centers, networks, cloud platforms, and end-user computing. Ensure availability, stability, and optimal performance of all banking applications and technology platforms. Establish and enforce IT operational standards, procedures, and SLAs in alignment with regulatory and business requirements. Oversee ITIL-based service management processes including incident, problem, change, and release management. Drive root-cause analysis and preventive measures to minimize service disruption. Manage 24/7 technology support coverage for critical banking systems. Ensure effective monitoring, capacity planning, patching, and performance optimization of systems and infrastructure. Oversee disaster recovery planning, drills, and execution for technology systems. Implement robust cybersecurity operational controls in collaboration with the CISO. Lead and mentor the Technology Operations team, fostering a high-performance, customer-centric culture. Manage relationships and performance of external technology vendors and service providers. Support talent development, succession planning, and skills enhancement within the team. Ensure operational compliance with banking regulations, ISO 27001, PCI DSS, and other relevant standards. Monitor and report operational risks, incidents, and key metrics to the CTO and relevant governance committees. Support internal and external audits and ensure timely closure of findings.
Key Responsibilities: Support and enhance branch operations through Regional Operation Managers. Review and implement SOPs, processes, and procedures to ensure consistency and efficiency. Identify and address operational bottlenecks; lead initiatives for process improvements. Supervise daily branch functions and monitor operational risk and compliance. Serve as the escalation point for operational issues and provide timely resolutions. Ensure compliance with CEO circulars, KYC updates, audit findings, and system updates. Provide operational training, conduct branch visits, and support inspections. Coordinate with departments such as Compliance, Risk, HR, IT, and Product for audits, approvals, training, and cross-functional projects. Prepare and submit standard operational reports to senior management. Promote customer service standards and effective internal communication. Act as a change agent to support MCB's transformation and branding.
Assist in preparing and reviewing loan contracts to ensure all terms and conditions are clearly mentioned and complete within the timeline. Assist in maintaining templates for various types of loan agreements and update them as necessary. Collect, verify, and organize all necessary documentation required for loan processing, including borrower information, financial information, and collateral information as per the checklist. Ensure that all documentation is complete and compliant with internal policies and external regulations. Assist in maintaining accurate records of all required documents physically and digitally. Check disbursal requests to ensure they align with the conditions outlined in the loan agreements. Assist in conducting regular audits to ensure compliance with bank policies and regulatory requirements. Support the Senior Credit Administrator in preparing documentation for regulatory examinations. Perform other additional responsibilities that are assigned by the Line Manager/HOD from time to time.
Drive strategic growth of digital banking and card (issuing & acquiring) in line with business goals. Define product roadmaps and lead end-to-end lifecycle management. Set performance targets and monitor execution across regions and branches. Collaborate with key departments (Marketing, Legal, IT, Risk, Finance, Credit, Operations) for seamless delivery. Manage high-level partnerships with card schemes, fintechs, vendors, and regulators. Analyze market trends and digital behaviors to inform business decisions. Prepare business proposals, strategies, and reports for senior management. Oversee marketing campaigns and partner programs to boost usage and engagement. Monitor performance metrics and refine strategies for better ROI. Ensure accurate, consistent business documentation (SOPs, FAQs, forms, training guides). Lead and coach the business development team to drive performance and accountability. Represent the function in key projects, executive meetings, and external events. Ensure compliance with internal policies and regulatory requirements. Conduct training and support sales teams with up-to-date product knowledge. Manage other assigned projects as needed.
Identify and manage key local accounts and global remittance partners. Build strategic alliances with fintechs, payment service providers, and corporate clients. Promote and sell the bank’s products and services to corporate partners. Act as the main relationship manager for key partners, ensuring strong engagement and business growth. Coordinate with internal teams (Product, IT, Legal, Compliance, Finance, Ops) for smooth onboarding and execution. Lead partnership negotiations, proposals, and contract management. Monitor partner performance and conduct business reviews for continuous improvement. Analyze market trends and competitor activities to explore new opportunities. Support the launch of new digital initiatives tied to strategic partnerships. Handle other tasks and projects as assigned.
To ensure accurate and timely reconciliation and settlement of financial transactions related to credit card activities. Review and reconcile credit card transactions, comparing data from multiple sources such as bank statements, cards association reports, and internal systems. Check proper pre-authorization, authorization, and settlement of all credit card transactions. Respond to Contact Center and branches’ inquiries concerning Credit Cards. Perform necessary support to Card Operations Department in the absence of other department personnel.
Work closely with hiring managers to identify staffing needs, understand job requirements, and develop job descriptions. Various channels such as job boards, social media, professional networks, and referrals to attract potential candidates. Review resumes, conduct initial screenings, and coordinate interviews to assess candidate qualifications and fit for specific roles. Schedule and coordinate interviews between candidates and hiring managers, ensuring timely communication and feedback throughout the process. Administer assessments or tests as necessary to evaluate candidates' skills, competencies, and cultural fit. Promote the organization's employer brand to attract top talent, both internally and externally. Collaborate with HR and hiring managers to facilitate smooth onboarding processes for new hires. Maintain accurate and up-to-date records of candidate information, interview feedback, and hiring status Generate recruitment metrics and reports to evaluate the effectiveness of recruitment strategies and identify areas for improvement.