Strong selling skills, ability to listen and tailor a presentation to meet customer needs with a responsible independent drive Follow up closely with customer and coordinate with them to fulfill technical requirements. arrange and execute site visits to conduct product demonstrations, presentations, Market visits arranging meetings with clients. Understand clients' business needs and recommend suitable IT products and Banking Product -(ATM,CRM) services, and solutions. Collaborate with internal teams to create tailored proposals and quotations. Negotiate and close high-value deals, ensuring profitable growth. Meet or exceed monthly, quarterly, and annual sales targets. Stay up-to-date with industry trends, competitors, and market conditions. Represent the company at industry events, conferences, and networking functions.
Repair the copier machines, Counting machines, ATM machines Check errors, maintenance and regular services Go to customers place and repair the errors machines Must be report to manager Must have record your daily reports and monthly reports,
The Technical Support Engineer is responsible for installing, configuring, maintaining, and supporting critical security and card personalization systems at customer sites. This role includes hands-on hardware activities, system configuration, troubleshooting, and providing ongoing technical support to ensure smooth operations and customer satisfaction. Key Responsibilities Host Security Module (HSM) Installation & Support Install, configure, maintain, and support Host Security Modules (HSM) according to application and customer requirements. Perform physical tasks such as rack mounting, cabling, and relocation of HSM equipment. Conduct user and operator training for customers. Perform key migration and assist with HSM software/firmware upgrades. Provide proactive and preventive maintenance. Deliver on-site or remote technical support as required. Card Personalization System Installation & Support Install and configure servers for the card personalization system. Configure operating systems and environment settings based on system requirements. Collaborate with application developers during system setup. Learn and understand the application workflow through developers during installation stages. Provide timely and accurate support to customers. Perform on-site or remote troubleshooting and proactive maintenance. Manage application license updates as needed. Technical Support & Troubleshooting Take ownership of customer-reported issues and drive them through to successful resolution. Research, diagnose, and troubleshoot both hardware and software issues. Guide clients through structured troubleshooting steps via phone, email, or chat. Provide prompt and precise technical feedback to customers. Ensure proper logging, documentation, and closure of all issues. Application Monitoring & Maintenance Analyze application functionality and recommend improvements. Ensure effective front-end and back-end performance and functionality. Identify root causes of application errors and escalate critical issues to the application owner when necessary. Maintain records of configuration changes and schedule updates or patches. Document processes, maintain system records, and monitor performance metrics. Compliance & Service Level Management Adhere to established SLAs, ensuring response and resolution times align with severity levels. Maintain high standards of professionalism and customer satisfaction.
A Technical Support Engineer will research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. You will be responsible for working with different systems, software, and hardware and follow standard procedures to escalate unresolved issues to appropriate products owner. Responsibilities Take ownership of customer issues reported and see problems through to resolution. Research, diagnose, troubleshoot and identify solutions to resolve customer issues. Research and identify solutions to software and hardware issues. Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue. Provide prompt and accurate feedback to customers. Ensure proper recording and closure of all issues. Performing analyses on software application functionality and suggesting improvements. Ensuring effective front-end and back-end functionality of applications. Establishing the root causes of application errors, and escalating serious concerns to the Senior Engineer. Keeping a record of configuration changes and scheduling application updates. Documenting processes and monitoring application performance metrics. Follow the SLA for issues with respect to the severity.
Plan and manage sales activities to achieve company targets. Lead and guide the sales team to improve their performance. Build and maintain good relationships with customers. Solve customer problems and ensure they are satisfied. Monitor daily sales and prepare sales reports. Work with other departments to ensure smooth operations. Help the company reach monthly and yearly sales goals. Study market trends and competitor activities. Prepare business proposals, presentations, and quotations. Develop long-term partnerships with important clients and organizations. Attend business meetings, events, and networking sessions. Create strategies to expand business growth and market share. Plan and follow up on business development projects to ensure success.
Support the Sales Department with customer administration Collect data from sales man and data entry into system Follow instructions from and report to the Sales General Manager with data andpayments and other projects Prepare invoices/ Sales Contract Update the sales report Maintain and update sales and customer records Any other duties they may be required from time to time for the smooth running of the business.
English Version Explain and recommend office equipment products to customers according to their needs. Work to ensure customer satisfaction and smooth operation of business processes. Handle and resolve customers’ questions and issues. Prepare and submit daily/monthly work reports to the manager. Myanmar Version Customerများအား ရုံးလုပ်ငန်းသုံးစက်ပစ္စည်းProductအကြောင်းရှင်းပြပြီး လိုအပ်သလိုအကြံပြုနိုင်ရမည် Customerမျာ;ကျေနပ်မှုကောင်းမွန်အောင် အလုပ်လုပ်ငန်းစဉ်များ ပြေလည်အောင်ပြုလုပ်ရမည် Customerမျာ;၏ မေးခွန်းများ၊ ပြဿနာများကို ကိုင်တွယ်ဖြေရှင်းရမည် နေ့စဉ်/လစဉ် အလုပ်အမြင်အစီရင်ခံစာများကို မန်နေဂျာထံ တင်ပြရမည်။