About Myanmar Golden Rock International Co., Ltd

Employer Details

  • Type: Direct Employer
  • Industry: Trading/Distribution/Import/Export
  • No. Employees: 201 to 500

Address

6th floor(Level 7),Building 18,MICT Park,Universities'Hlaing Campus,Hlaing Township.,ရန်ကုန်တိုင်း, Myanmar

ကၽြန္ေတာ္တို႔ ဘာေတြလုပ္သလဲ

➢ Started as Accel Marketing Ltd in
1995 with Alvin Law and 4 Pioneer
staffs
➢ Started selling Canon Office
Machines only. Later extended the biz
with Canon Consumer Products
➢ Later on, change the name to
Myanmar Golden Rock International
Co., Ltd in 2002
➢ Established Mandalay Branch & Nay
Pyi Taw Branch and Taunggyi Branch in 1997 & 2006 and 2017
respectively

➢ Current Staff Strength: 400
➢ HO and 3 Branches; 5 Showrooms; 3
warehouses;
➢ 3 Service Centers; 1 Service Depot
(Thilawa SEZ)

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All Myanmar Golden Rock International Co., Ltd Jobs
A Technical Support Engineer will research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. You will be responsible for working with different systems, software, and hardware and follow standard procedures to escalate unresolved issues to appropriate products owner. Responsibilities Take ownership of customer issues reported and see problems through to resolution. Research, diagnose, troubleshoot and identify solutions to resolve customer issues. Research and identify solutions to software and hardware issues. Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue. Provide prompt and accurate feedback to customers. Ensure proper recording and closure of all issues. Performing analyses on software application functionality and suggesting improvements. Ensuring effective front-end and back-end functionality of applications. Establishing the root causes of application errors, and escalating serious concerns to the Senior Engineer. Keeping a record of configuration changes and scheduling application updates. Documenting processes and monitoring application performance metrics. Follow the SLA for issues with respect to the severity.
-Assist to Senior Accountant -Entering financial information into appropriate software programs - Responsible for the documents filling. - Communicate and deal with the daily work. - To upload daily vouchers to ERP Software - Assist in preparing reports for budget analysis. Support the finance team in tracking and managing expenses.
Support the Sales Channel/Genearal Manager with data and statistics, payments and other projects Support the Sales Department with customer administration Collect data from sales man and data entry into system Follow instructions from and report to the Sales General Manager with data and statistics, payments and other projects Prepare invoices/ Sales Contract Update the sales report Support service department for service related data and documents Maintain and update sales and customer records Any other duties they may be required from time to time for the smooth running of the business.
-Check errors and maintenance and regular services -Repair the copier machines, Counting machines, ATM machines -Go to customers place and repair the errors machines -Must be report to manager -Must have record your daily reports and monthly reports,
 Installing and configuring computer hardware, software, systems.  Monitoring and maintaining computer systems and networks.  Responding in a timely manner to service issues and requests.  Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)  Ensure all issues are properly logged  Document technical knowledge in the form of notes and manuals  Diagnose and troubleshoot technical issues.  Provide prompt and accurate feedback to customers.  Prepare accurate and timely reports.
-Explain the product knowledge to customers and recommend as required. -Ensure smooth operations to achieve good customer satisfaction -Handle customer questions, complaints and issues. -Must report to Manager your daily report and monthly report -Must go customer appointments and must explain about product interestingly -Willing to work to the best
Myanmar Golden Rock International Co., Ltd Awards