Key Responsibilities: · Conduct independent site surveys for FTTx, DIA internet links and Value-Added Services (VAS) projects, including after-hours work when required. · Prepare comprehensive survey reports for FTTx, DIA and VAS networks, providing actionable insights and recommendations based on field findings. · Provide comprehensive IT support services under maintenance agreements and deliver managed IT solutions to contracted clients. · Troubleshoot and resolve technical issues, escalating to vendor support when necessary while maintaining ownership until resolution is confirmed. · Maintain accurate documentation of survey reports, daily maintenance activities and incident reports. · Assist in both pre-sales and post-sales activities, including Proof of Concept (POC) and product demonstrations. · Engage with customers to understand technical requirements and provide tailored solutions. · Liaise with vendors and suppliers to source appropriate solutions and equipment. · Prepare technical and financial proposals for VAS solutions and installations. · Perform system and network integration tasks as assigned, including design, implementation, configuration, and deployment of network infrastructure, servers, storage systems, and voice/video communication solutions. · Supervise and manage structured cabling contractors in VAS projects to ensure quality and compliance. · Lead and supervise VAS installation projects to ensure successful delivery in alignment with project schedules. · Collaborate with internal teams to ensure service delivery meets quality and timeline expectations. · Support technical assistance to internal B2B and wholesale teams as required.
Design and planning the transport network (IP, MPLS, FTTx, etc.) Coordinate with Presale and NOC to design network solution for customer’s requirement Releasing Job order to IM and NOC by using SAP system for new installations of B2B customers, network improvement plan, network change order Responsible to order new network equipment&control existing stock by cooperating with Procurement & Inventory team. Prepare Purchase & Payment request process for Stock Refill, Contract Extension such as MIH Nodes, Colocation Services at Data Center Need to plan and arrange timeline for Software Upgrade process of existing network devices and NMS for IP Metro, GPON & Firewall. Provisioning services and Coordinate with installation team to finish order Estimate the budget of equipment and material in detail design &yearly budget plan. Cooperate with other teams and subcontractor to Implement (include problem solving). Support Sales and Provisioning teams in maintaining proper network resources for new and existing customer growth. Document and automate Engineering and Capacity Planning processes Create and Maintain capacity reports of Transport network to Manager Perform and follow the instruction as directed by the Session Chief / Department Manager
Facilitate payroll operations, including the calculation of overtime and maintenance of HR records such as Personal Income Tax (PIT), Social Security Benefits (SSB), and employment contracts (Government Labor Office) Liaise with external partners such as insurance vendors and hospitals to ensure legal compliance Prepare and manage end-to-end employee lifecycle including leave administration, onboarding and offboarding processes-such as drafting offer letters, employment letters, probation review forms and handling resignation procedures Keep tracking and update Manpower database to ensure accurate and up-to-date employee records Organize staff events to enhance team building and employee engagement Manage and process performance appraisals to support employee development Maintain confidentiality of human resources information, ensuring trust and confidence from both managers and employees Act as the first point of contact for employees regarding HR-related queries Assists in the recruitment process (reviewing CVs, interview appointment arrangements). Coordinate and manage car reservations for employees and departments Process employee taxi reimbursement claims, ensuring timely verification and settlement Handle monthly meter bill processing and payments, maintaining accurate records Perform other duties as assigned by HR manager