Call to customer for outstanding (Repair+ Service) about 40-50 Customers Maintenance Report Labor & O/H Report Checking Maintenance report with Cash Book Update Customer info; in customer Master File Exchange rates enquire for collections-Enquire Market Rate, Corporative Bank and Central Bank Checking the banks balance for payment & receipt & data entry Update the repair fee Cash Receipts in Repair CCR Update in Service CCR- Maintenance daily Cash Receipts Update in Repair CCR- Monthly invoices Update in Service CCR-Maintenance Monthly invoices Checking CCR & Maintenance report Reconcile Repair CCR & Tracking Update CN & DN in CCR Outstanding Balance for 4 Branches (Dawei/ Myeilk, MLM, Pathein) SOA Checking with CCR & SAP For projects that before one month contract end date SOA for Key customers Prepare for CCR Meeting (SOA for service leader, meeting minutes, join the meeting with customers (If request, Sometime)) Prepare for CCR Meeting (Service, Repair & Branches) Checking All SOA CCR & SAP after closing-Action Plan Sent the invoice numbers to EI Dept to prepare credit & debit note EI Deferred Income checking & report to SLS Update outstanding amount for KAM Meeting Issue the invoices and sent again (if customer request) Filling in the File (finished posting) Meet with customer if need to go by Finance Any other ad-hoc duties assigned by Finance Manager
Determines requirements by working with customers. Answers inquiries by clarifying desired information; researching, locating, and providing information. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Fulfills requests by clarifying desired information; completing transactions; forwarding requests. Maintains call center database/ SAP/ etc. by entering information. Prepares necessary reports for supervisor as required Receives and dispatches customer calls timely Updates daily call backs and reports to supervisor As required, informs the service schedule to customers on a monthly basis by email or by post Make the calls for customer surveys when and if required Any other jobs assigned by superior