✔ Operations & Station Management Oversee daily station operations to ensure compliance with SOPs, safety, and service quality. Manage manpower allocation, parcel flow, sorting accuracy, and dispatch efficiency. Coordinate seamlessly between station teams, bus gates, linehaul, and cross-functional departments. Monitor parcel turnaround time and overall process performance. ✔ Bus Gate & Agent Network Oversight Lead bus gate operations, including scheduling, loading/unloading, capacity planning, and documentation. Supervise agent performance, ensure compliance, and strengthen partnerships for wider network reliability. Conduct agent performance reviews and implement improvement actions. ✔ Team Leadership & Performance Management Lead station teams, bus gate staff, and agent coordinators with a high-performance culture. Set KPIs, monitor results, and coach team members regularly. Maintain strong communication between frontline operations and management. ✔ Strategy, Efficiency & Cost Management Drive efficiency, reduce operational errors, and elevate customer satisfaction. Manage budgets and implement cost-control initiatives. Identify gaps and lead continuous improvement initiatives. ✔ Customer Service & Stakeholder Management Resolve service issues and customer complaints promptly. Collaborate with CS, Fleet, Finance, HR, IT, Commercial, and other teams to ensure alignment. ✔ Reporting & Risk Management Analyze operational metrics and submit performance reports for management. Ensure compliance with policies and logistics/e-commerce regulations. Identify and mitigate operational risks across stations, bus gates, and agents.