🔹 Processing, verifying, and posting receipts for goods sold or services rendered. 🔹 Researching and resolving account discrepancies. 🔹 Processing and recording transactions. 🔹 Maintaining records regarding payments and account statuses. 🔹 Obtaining information from other departments to ensure records are accurate and complete and that accounts receivable ledgers and journals are up-to-date. 🔹 Working with the collections department to review accounts, client payments, credit history, and develop new or better repayment terms. 🔹 Performing administrative and clerical tasks, such as data entry, preparing invoices, sending bill reminders, filing paperwork, and contacting clients to discuss their accounts. 🔹 Generating reports and statements for internal use.
- Leadership and Team Management: Lead, motivate, and mentor a team of sales associates to achieve sales targets and provide exceptional customer service. Conduct regular performance evaluations, provide feedback, and facilitate training programs to enhance team skills and knowledge. Sales and Business Development: Develop and implement sales strategies to drive revenue growth and meet or exceed sales targets. Analyze sales data and market trends to identify opportunities for business expansion and improvement. Build and maintain relationships with high-net-worth clients to enhance customer loyalty and maximize sales opportunities. Marketing: • Possess strong presentation skills to effectively market the company's main product and services. • Develop a general understanding of marketing principles to support business growth. Financial Management: • Work closely with the finance team to ensure sound financial management and compliance with budgetary requirements. • Provide input on financial decisions, budgets, and resource allocation. Customer Service: Cultivate a culture of exceptional customer service by setting high standards and leading by example. Resolve customer complaints and inquiries promptly and effectively, demonstrating a commitment to customer satisfaction. Utilize feedback mechanisms to gather customer insights and continuously improve the shopping experience. Comprehensive Knowledge: • Acquire and maintain a comprehensive understanding of all aspects of the company's operations, policies, and procedures. • Collaborate with the Board of Directors to ensure the GM is fully informed and aligned with the company's vision and objectives.