Key Responsibilities – Summary Oversee and ensure smooth, effective, and efficient daily operations across all sub-departments under the Operations Division of Shwe Nwalay Yogurt Business. Oversee and ensure smooth, effective, and efficient daily operations across all sub-departments under the Sales Division, ensuring sales targets are achieved. Manage shop staff, supervise the entire sales process, and ensure seamless and efficient operations. Detailed Key Responsibilities Supervise and ensure raw material receiving process at the Warehouse is carried out according to defined policies, standards, and procedures. Ensure proper storage and maintenance of raw materials in compliance with standard requirements. Supervise and ensure timely and standard-compliant distribution of raw materials to the Production Department and Shops. Oversee receiving and issuing processes to ensure accurate documentation and records in compliance with company procedures. Manage Sales Department operations including staff, workflows, and resources, ensuring compliance with policies and taking corrective actions when necessary. Oversee and ensure all shop management processes run smoothly and in accordance with company standards through proper monitoring and reporting. Ensure product display and sales processes are carried out in designated places and formats, following set standards. Set sales targets and ensure achievement by providing necessary guidance and instructions. Establish and maintain service quality standards, ensuring compliance. Provide training and coaching to sales staff to improve performance. Monitor and ensure 100% customer satisfaction in service delivery. Ensure timely communication, reporting, instructions, and announcements across all relevant departments and shops.