Handle customer inquiries and provide timely responses on air freight services, rates, schedules, and shipment status. Prepare, review, and process shipping documents in compliance with regulations. Track and monitor shipments, proactively updating customers on status and handling exceptions or delays. Ensure accurate data entry into company systems and maintain proper shipment records. Assist in resolving service issues, claims, and complaints in a professional manner. Work closely with the sales and operations teams to support customer requirements. Maintain strong relationships with customers to promote repeat business and customer satisfaction. Ensure compliance with airline regulations, customs requirements, and company policies.
Develop and implement air freight sales strategies to achieve business targets. Identify and pursue new business opportunities Build long-term relationships with key customers and accounts. Resolve client concerns and provide post-sale support. Analyze market trends, competitors, and customer needs. Recommend pricing strategies and service improvements based on market feedback. Provide regular sales reports, forecasts, and business reviews to management.