Dana Trust offer professional consulting services for business process improvement and automation, candidate for this role will be responsible for developing and implementing marketing strategies that promote our services to clients and prospects. Develop and implement marketing plans and campaigns to drive growth and enhance brand awareness. Conduct market research to identify trends, target audiences, and competitors within the industry. Create marketing materials such as creative designs, presentations, case studies, and brochures to support our services. Assist in executing brand strategies and developing compelling narratives, content, and communication strategies. Create engaging content and write compelling copy. Manage digital marketing campaigns across multiple channels, including email, social media, events, and paid search. Collaborate with the agency team to optimize our website for lead generation and search engine optimization (SEO). Plan, organize, and execute marketing events and webinars, coordinating with both internal and external stakeholders. Manage and track marketing analytics, reporting on key performance indicators (KPIs). Work with internal subject matter experts to create thought leadership content, such as blog posts and industry reports. Build and manage account-based marketing and technical tools to support the sales pipeline process. Collaborate with strategic partners to ensure that our marketing channels are efficient and profitable. Work in partnership with: Board of directors Project teams Operational and Commercial team External clients
oin our dynamic customer support team as a Support Consultant! You'll be instrumental in ensuring our ERP system customers receive exceptional service, playing a key role in finding the solutions for the ERP functional issues, managing the resolutions of technical issues, collaborating with cross-functional teams, ensuring effective communication between internal and external stakeholders, and optimizing processes to enhance the overall support experience. If you're passionate about problem-solving and collaboration, we want to hear from you. Key Responsibilities Manage escalated ERP-related issues, collaborating with technical teams to ensure timely resolution and minimal disruption to business operations. Analyze and troubleshoot complex functional and system issues, identify root causes, and implement solutions. Efficiently troubleshoot and resolve ERP system-related issues, ensuring all client Service Level Agreements (SLAs) are met. Interact with software providers and vendors to coordinate functional and technical support, troubleshoot issues. Conduct in-depth analysis of reported issues, including root cause analysis, to identify underlying problems and prevent recurrence. Collaborate with technical teams to troubleshoot and resolve complex problems, applying in-depth knowledge of the ERP system's functionalities. Develop and deliver training materials and sessions for end-users on ERP functionalities and new features. Participate in testing enhancements, and system upgrades to ensure functional integrity and alignment with client requirements. Serve as the primary functional point of contact for clients, build strong, trusted relationship. Proactively communicate status updates, manage expectations, and ensure client satisfaction throughout the support lifecycle. Understand client business processes and challenges to provide tailored solutions and recommendations. Work closely with project teams, technical consultants, and sales teams to ensure seamless handovers from implementation to support, and to identify potential upsell opportunities. Ensure a high level of customer satisfaction by delivering timely and effective support services. Ability to work closely with peers and users to deliver optimum service. Ability and willingness to participate in a mandatory standby rotation to provide support on weekends and public holidays.