Position Purpose This role leads the KYC Tribe by owning the full customer verification lifecycle, from initial registration to the creation of a reusable Unique ID. The Product Manager is responsible for balancing a fast, high-converting onboarding experience with strict regulatory compliance and zero-tolerance fraud defense. Core Focus Areas: KYC Compliance & Strategy: Define and execute the roadmap for the KYC/AML funnel, ensuring absolute compliance and minimizing risk from falsified cases. Digital ID Productization: Transform verified KYC status into a single, secure Unique Digital ID for seamless integration and verification across all services. Key Responsibilities & Accountabilities Identity Product & Ecosystem Unique Digital ID Ownership: Strategically develop the verified KYC user identity into a Unique Digital ID product. Ecosystem Integration: Define requirements to enable the secure use of the Digital ID for verification on all services, driving utility and network growth. KYC Compliance & Integrity End-to-End Funnel Ownership: Own the entire User Registration and KYC Verification roadmap across all channels. Compliance Translation: Translate KYC/AML/CFT mandates into clear, auditable product features. Fraud Defense: Own systems (rules engines, data inputs) dedicated to detecting and preventing falsified cases and identity fraud during onboarding. Operational Efficiency: Optimize internal tools to reduce Cost-Per-Verified-User and improve verification latency. Performance Monitoring: Define and report on key metrics including Onboarding Conversion Rate. Delivery & Stakeholder Management Lead development sprints as the application owner, guiding implementation and ensuring quality through UAT/FUT. Lead initiatives to resolve stuck customer accounts and improve user retention in the verification pipeline.
Key Responsibilities and Accountabilities Bachelor’s or Master’s degree in Accounting, Finance, Business Administration, or a related field. Progress toward certifications like CPA , ACCA (Completed Part 2), or CIA is a plus. At least 2 years of experience in internal or external auditing. Experience with Big 4 is highly regarded. Basic knowledge of auditing principles, internal controls, and financial regulations. IT Audit knowledge is a plus. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint). Strong analytical skills with attention to detail. Good written and verbal communication skills in English , including the ability to clearly communicate audit findings and draft workpapers. Ability to comprehend and interpret policies, procedures, laws, regulations, and guidelines. Experience with financial transaction reconciliations and internal control systems.
Quality Assurance & Monitoring Conduct regular quality checks and audits of KYC profiles as a checker. Monitor documentation accuracy, risk classification, and escalation handling. Conduct routine audits of KYC files across all customer types. Agent Quality Evaluation Evaluate individual KYC agent performance based on quality metrics and adherence to SOPs. Maintain agent scorecards and track error rates. Share performance feedback with line manager and suggest improvement actions. Identify training needs based on audit findings, agent performance, and process updates. Design and deliver targeted training sessions and refreshers for KYC agents. Collaborate with the KYC Operations Manager and Training team to improve onboarding and upskilling programs. Reporting & Insights Generate weekly/monthly QA reports highlighting trends, errors, and performance metrics.
Position Purpose This role will be responsible for planning, implementing, and optimizing paid acquisition campaigns across channels, while closely working with Marcom, BI, Mobile, Tech and cross-functional teams. Key Responsibilities and Accountabilities 1. Campaign Strategy & Execution Develop and execute full-funnel media strategies across paid media channels Manage end-to-end campaign lifecycle including media planning, setup, optimization, testing, and scaling 2. Performance Monitoring & Optimization Continuously monitor KPIs, budgets, and pacing to meet business targets Conduct A/B testing for creative, bidding strategies, and landing pages 3. Reporting & Insights Create performance dashboards and reports for internal stakeholders Translate campaign data into actionable insights and strategic recommendations Implement budget allocations based on performance, channel, and campaign objective 4. Cross-Functional Collaboration Work closely with Marcom, Tech, BI team on campaign tracking, tech setup, and attribution Align with finance and operations for invoice processing, third-party payments, and media budgeting 5. Tooling & Platform Management Solid background of using and utilizing paid-media tools Ensure compliance with tracking, UTM tagging, privacy regulations, and platform policies
Position Purpose We are looking for an iOS developer responsible for the development and design of iOS applications. Your primary focus will be development of iOS applications, SDK to support other applications, and integration with back-end services. You will be working alongside other engineers and developers working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and the creation of quality products is essential. Key Result Areas Support the mobile app development Fix app front-end related issues Delivery of products, features and configuration changes Support & participate in -app server outage/any other app incident/issue Positive engagement with technology team and non-technology stakeholders which drives outcomes. Key Responsibilities Design and build applications for the iOS platform Deliver MFS app platform requirements and associated eco-system to meet current and future business requirements Ensuring non-regression when developing new features Supporting deployment, product change and go-live activities success (this will involve regular participation in non-business hours operation) Participate as a member of the technology team in IT governance processes and solution delivery Ensure mobile app platform environment run smoothly with zero outage Ensure the performance, quality, and responsiveness of applications Collaborate with a team to define, design, and ship new features Identify and correct bottlenecks and fix bugs Help maintain code quality, organization, and automatization Key Stakeholders Wave: Product team, QA team, SRE team, Yoma partner: Yoma IT Key Performance and Success Indicators iOS developer plays a key member in developing and delivery new products & features:Meets the milestones with a project manager/product owner view With the expected quality of delivery She/is also expected to a source of proposition for the UI/UX and improvement of features and processes. Competencies Coordination Communication –written and verbal Self-improvement Teamwork Outstanding problem-solving skill Attention to detail Self-driven Interpersonal Skill Creative mindset Organization Skill
Maintain existing web applications written in PHP, JavaScript, design and develop new ones while working together with Product Owners, following requirement specification documents closely and working under agile principles. Key Result Areas Web Application Maintenance and Development Solution Architecture and Integration Feature Development and Deployment Technology Team Participation and IT Governance Application Performance and Reliability Problem Solving and Quality Assurance Continuous Improvement and Training Project Management and Communication Process Improvement and Efficiency Stakeholder Satisfaction and Quality Delivery Key Responsibilities and Accountabilities Collaborate with developers to design and develop elegant, proficient web applications: define, design, and ship new features. Work together with Solution Architects in API specifications, architecture, and integrations Perform successful deployment, product enhancement and go-live activities (this will involve regular participation in non-business hours operation) Participate as a member of the technology team in IT governance processes and solution delivery. Ensure web app platform runs smoothly with zero outage. Ensure the performance, quality, and responsiveness of applications. Identify and correct bottlenecks and fix bugs. Help maintain code quality, organization, and automatization. Code review to improve software quality. Facilitate communication between teams to ensure the success of your team. Foster learning on your team through continuous improvement trainings Suggest new processes and document reoccurring processes that will help streamline software development. Drive to keep projects on track. Keep Architects & team members well informed during the project life cycle. Collaborate candidates interviews to build ones Wed Development Team Key Performance and Success Indicators Meets the milestones with a project manager/product owner with the expected quality of delivery. Improves internal processes making them more productive (build time, automated deployment, and automated testing). Generate KPIs for development by generating reports from JIRA
Position Purpose The KYC Operations Manager is responsible for overseeing the daily activities of the KYC team, ensuring efficient, accurate, and compliant customer onboarding. This role manages operational workflows, monitors performance against SLAs, resolves issues, and ensures alignment with regulatory requirements. The manager also plays a key role in maintaining process integrity, improving operational efficiency, and fostering a high-performing team. Key Responsibilities and Accountabilities Day-to-Day Oversee the end-to-end KYC verification process for all customer types (wallet, merchant, OTC). Monitor daily volumes and ensure SLAs are consistently met. Resolve operational issues quickly to minimize impact on customer onboarding. Ensure accurate record-keeping, reporting, and escalation of any red flags. Liaise with customer support, agents, and other functions for smooth case resolution. Process Enhancement Establish and optimize KYC operations, SOPs, and processes to improve efficiency and customer onboarding. Provide data-driven insights on trends, risks, and opportunities. Align with Risk & Compliance team on regulatory needs. Partner with Product/Tech on automation and with Customer Care, Finance, and Business teams to align onboarding, revenue, and growth goals. Maintain strong communication with HQ and stakeholders. Team Management Recruit, train, and lead the team. Coach team members for performance and professional development. Create a strong culture of accountability, accuracy, and customer focus. Regulatory Compliance Ensure operations are fully aligned with regulations, as well as internal compliance policies. Stay up to date on regulatory changes and lead necessary operational adjustments. Act as the key liaison with Risk & Compliance team to ensure effective monitoring and reporting. Prepare and present operational reports for internal audits and external regulators. Proactively identify compliance risks and implement corrective actions.
Position Purpose Flutter developer is responsible for contributing mobile application development, product testing and Go-Live activities of new features and products of the Wave Money mobile financial services business. He/She ensure to collaborate with App development team leader with a strong focus on delivery, debugging, fixing, and supporting app related issues. She/he will work in close relationship with Product, Business and IT teams, and external partners. Key Result Areas Support the mobile app development Fix app front-end related issues Delivery of products, features and configuration changes Support & participate in app server outage/any other app incident/issue Positive engagement with technology team and non-technology stakeholders which drives outcomes. Key Responsibilities and Accountabilities Create cross platform apps for iOS and Android using Google's Flutter development framework. Deliver MFS app platform requirements and associated eco-system to meet current and future business requirements Ensuring non-regression when developing new features Code and ship complex new mobile features and apps at high velocity and high quality with well-structured code. Full stack hand-on mobile development for cross platform mobile app design and implementation, including system analysis, test driven application development, unit test, test automation, code review and application maintenance support. Supporting deployment, product change and go-live activities success (this will involve regular participation in non-business hours operation) Participate as a member of the technology team in IT governance processes and solution delivery Ensure mobile app platform environment run smoothly with zero outage Ensure the performance, quality, and responsiveness of applications Collaborate with a team to define, design, and ship new features Troubleshoot debug, and fix issues in production and non-production environments. Help maintain code quality, organization, and automatization Work with server engineers to design API specs. Perform duties and responsibilities specific to department functions and activities. Perform other duties and responsibilities as required or assigned by supervisor. Key Performance & Success Indicator Flutter developer plays a key member in developing and delivery new products & features also in helping other team mates to learn more about flutter: Meets the milestones with a project manager/product owner view) With the expected quality of delivery Share Flutter knowledge with teammates. He/she is also expected to a source of proposition for the UI/UX and improvement of features and processes. Key Stakeholders Wave: Product team Yoma partner: Yoma IT Vendors: App, middleware, core mobile financial services platform Competencies Coordination Communication – written and verbal Self-improvement Teamwork Outstanding problem-solving skill Attention to detail Self-driven Interpersonal Skill Creative mindset Organization Skill
Position Purpose The Senior Platform Developer is responsible for developing and configuring various Platforms and Middleware API’s, unit testing, peer testing, product testing and Go-Live activities of new features and products of the Wave Money mobile financial services business. Working closely with other team leaders, you will ensure the structured and coordinated planning of your team’s development, technical background and experience. You will ensure you can offer the support and guidance required and be able to support and assist developers at code level and ensure the code is delivered with defined coding standards and quality. You will collaborate with technology teams and non-technology stakeholders with a strong focus on delivery, debugging, problem/issue solving, API related incident response & incident reporting. Key Result Areas Delivery of products, features and configuration changes which enables the product pipeline Support & participate in platform server outage/any other middleware incident/issue Positive engagement with technology team and non-technology stakeholders which drives outcomes. Deliver projects on-time Ensuring platform development meet with all development and security standards Take part in the domain driven design and development. Support the platform with zero outages or risk / compliance incidents.Positive engagement with technology and non-technology stakeholders which drives outcomes. Key Performance & Success Indicators Wave Money, DMM business continuity in county (if applicable) Self-performance Coding Standard and Quality of deliverable Result-based improvement and management Leadership and people management Key Responsibilities and Accountabilities Design and build platform features and required APIs Participate in design reviews, contribute to document technical design and specification’s Ensuring non-regression when developing new features Participate and collaborating with technology team in project management, product delivery and QA Deliver MFS middleware platform requirements and associated eco-system to meet current and future business requirements Ability to prioritize team work through balancing both long and short term objectives. Communicate development status updates to head and relevant stakeholders Leading platform deployment, product change and go-live activities success (this will involve regular participation in non-business hours operation) Ensure the performance, quality, and responsiveness of the platforms and APIs Identify and correct bottlenecks and fix bugs Lead, support & maintain code quality, organization, and automation Support platform related incident response and report Key Stakeholders Wave: Product team, Head of Software Engineering, Architecture team and DEVOPS team, Product Manager , Program Manager Telenor partner: Telenor IT, Telenor App Team Yoma partner: Yoma IT Vendors: App, middleware, core mobile financial services platform Competencies Coordination Self-improvement Team work Outstanding problem solving skill Attention to detail Self-driven Interpersonal Skill Organization Skill Leadership Communication –written and verbal Management (Platform/API development team) Development of junior and surrounding staff Decision making (rapid and deep consideration) Code Review Expertise Architectural consideration Organization development