Wave Money

OUR VISION Digital products that empowers all of Myanmar. A company that achieves success through innovation and ethics. OUR MISSION Build a better Myanmar for its people.
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About Wave Money

Employer Details

  • Type: Direct Employer
  • Industry: Banking/ Insurance/ Microfinance
  • No. Employees: 201 to 500


The Campus, 1 Office Park, Rain Tree Drive, Pun Hlaing Estate, Hlaing Thar Yar,ရန်ကုန်တိုင်း, Myanmar

Company vision and mission

Digital products that empowers all of Myanmar.

A company that achieves success through innovation and ethics.

Build a better Myanmar for its people.

ကၽြန္ေတာ္တို႔ ဘာေတြလုပ္သလဲ

Wave Money is the largest mobile financial services provider in Myanmar. Guided by a mission to Build a Better Myanmar for its People, Wave Money is dedicated to driving greater financial inclusion among the unbanked population. Wave Money provides essential cash transfer, remittances and payment services to 35 million customers through an extensive agent network which covers 90% of Myanmar. Over 54,000 Wave shops – mostly owned and run by women – are serving customers across 299 townships nationwide. Always innovating, Wave Money’s WavePay mobile wallet meanwhile caters to over 11.5 million customers enabling reliable, secure, convenient and instant payments anytime, anywhere.

သင္ဘာလို႔ ကၽြန္ေတာ္တို႔နဲ႔ ပူးေပါင္းသင့္တာလဲ

Wave Money is a Great Place to Work Certified Company which makes a significantly positive economic and social impact on Myanmar. If you want to make a difference, we are currently on a recruitment drive for Myanmar’s best and brightest. Wave Money Offers following parks beside fair compensation;

- SIM Card and Internet Usage Allowance
- Life and Medical Insurance and others medical support
- Ferry
- Annual Bonus
- Cash withdraw 100% of salary from Yoma Bank
- Beautiful and modern office with lots of natural lights
- Awesome office parties

Our workplace and culture

Inclusion is at the heart of Wave Money’s people-centric culture. In line with its mission to Build a Better Myanmar for its People, Wave Money is on the forefront of financial, digital and social inclusion, and women empowerment. Wave Money directly and indirectly provides livelihood to over 30,000 women nationwide, and is committed to being an equal opportunity workplace where every person is enabled, empowered and encouraged to grow. Wave Money implements several programs that promote diversity, health and wellness, work-life balance, and learning and development, making it one of the most trusted and respected employers in Myanmar.

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All Wave Money Jobs
Position Purpose This role will negotiate with dedicated providers according to specific policies to achieve the best contractual conditions while also ensuring internal customer satisfaction. It requires a strong foundation of function skills and knowledge of relevant purchasing and sourcing concepts. Key Result Areas Lead the execution of local sourcing projects that deliver a competitive advantage to business. This includes leading and supporting supplier selection, development, and supplier consolidation to ensure sourcing optimization and overall supplier performance. Develop relationships with requestors to ensure they are following the preferred Commodity strategy which meets their requirements. Partner with key business stakeholders to ensure sourced services meet the needs of the business. Support key projects/contract negotiations, engaging with key stakeholders (e.g. Commodity Leaders, key operational stakeholders) and help prepare statements of work. Drive the seamless execution of projects and effective management of suppliers through the entire project lifecycle, from project identification to project implementation. This includes ongoing local supplier relationship management including spend analysis, supplier development, supplier risk, performance, compliance, and surveillance to meet overall deflation objectives. Manage escalations due to delivery/quality issues, invoicing/payables issues, and database management. Lead/support continuous improvement projects for sourcing activities and processes through collaboration with key stakeholders. Take responsibility in knowing the various customers (internal and external) and their needs by active search and maintains direct relationship with major/critical customers. Key Responsibilities and Accountabilities Excellent negotiations skills and analytical skills with the ability to manage and develop supplier relationships. Ability to energize, develop and build rapport at all levels within an organization. Proven ability to initiate, execute, and deliver on commitments. Proven ability to take initiative and proactively problem solve. Perform procurement operations activities covering material master registration, supplier registration, PR/PO process and SLA for sourcing Assist in finalizing contract for post tender and contract renewal activity To support in checking compliance related due diligence documentations are in place across Business Units. Responsible for delivering Procurement savings reports Conduct RFx exercise starting from requirement gathering, develop RFx documents, conduct evaluation process and negotiation up to contract execution. Key Stakeholders Wave (Internal) : Leadership Team / User Teams / Finance Team Joint Venture Partners: Sales, Support functions, Strategy, Management External: Regulators, Auditors Vendors and Contractors : As the source of supply of products and services as well as outsourcing partner
Key Responsibilities and Accountabilities To perform daily support of application systems, network and infrastructure to ensure system availability To provide assistance and liaise with users and Internal Level 3 support teams and vendors on all matters pertaining to application systems To perform Level 2 support by troubleshooting and tracking of reported issues of future mobile financial services business, including but not limited to; business applications, handset applications / customer channels and back-office systems, supporting the operations of the Wave Mobile Money System. To architect, develop, setup and implement integration and automation that improves the stability, scalability, availability and manual work reduction. To perform documentation update for application systems Work with the SRE Manager and Head of Technical Operations & Architecture to configure, deploy, manage and support a large fleet of systems for Wave Money. The successful candidate will participate in the roll-out of new cutting edge infrastructure and services throughout 2022 and 2023 and will be in an excellent position to advance to the position of team lead as we expand this new IT team. The successful candidate will have a can-do attitude and be ready to immerse themselves in new techniques and technologies. As with all infrastructure roles a certain amount of night time / outside of business hours work will be needed and the right candidate will have demonstrated the willingness to participate in such non-business hours activities. Willing to work in 24x7 support environment to attend and respond severity 1 incidents. Key Performance and Success Indicators Wave Money, DMM business continuity in county Self-performance Client focus and orientation Result-based improvement and management Leadership and people management Key Stakeholders Wave: Product team , Head of Technical Operations & Architecture, Head of Security & Compliance , Product Manager , Program Manager Telenor partner: Telenor IT, Telenor App Team Yoma partner: Yoma IT Vendors: App, middleware, core mobile financial services platform Competencies Coordination Self-improvement Team work Outstanding problem solving skill Attention to detail Self-driven Interpersonal Skill Organization Skill Communication –written and verbal Development of junior and surrounding staff Decision making (rapid and deep consideration) Organization development
Role Overview: As a Senior Project Manager, you will play a crucial role in driving the success of our projects by overseeing their planning, execution, and delivery. You will be working with all functions across the organisation - Agile delivery teams, Technology, Finance, Risk & Compliance, external vendors, and senior management to ensure project objectives are delivered on time, within budget and at the required quality. Your exceptional project management skills, experience working on large programs, communication abilities, and positive mindset will enable you to effectively lead teams and deliver high-quality outcomes. Responsibilities: Project Planning and Execution: Collaborate with Wave leadership and stakeholders to determine project strategy and scope. Develop detailed project plans, including timelines, resource allocation, and dependencies. Ensure alignment with organizational strategic objectives and build optionality based on cost and time. Resources Management: Determine organizational resourcing requirements throughout the project lifecycle. Work with functional teams to plan and commit resources. Continuously monitor and adjust resource allocation for efficient project execution. Portfolio Planning and Alignment: Support the Enterprise PMO team in project selection and prioritization activities. Ensure alignment of project portfolio with the organization's objectives. Team Coordination: Facilitate effective communication and collaboration between delivery and business teams. Coordinate and prioritize activities, providing guidance for seamless project execution. Stakeholder Engagement: Build and maintain strong relationships with stakeholders. Understand stakeholder needs and manage expectations. Proactively address concerns to ensure customer satisfaction throughout the project lifecycle. Risk Management: Identify and proactively manage project risks, issues, and dependencies. Mitigate potential roadblocks and facilitate problem-solving to keep projects on track. Performance Tracking and Reporting: Contribute to establishing and maintaining project metrics. Track progress and provide regular updates to stakeholders. Ensure transparency and visibility into project status, risks, and accomplishments through effective reporting mechanisms. Reporting and Documentation: Prepare comprehensive project reports, including status updates and key metrics. Maintain accurate project documentation for future reference, ensuring accessibility.
Position Purpose As a Business Development Manager, you will play a pivotal role in shaping the strategic direction and performance of the business development. You will be responsible for driving user-centric initiatives, overseeing product creation and enhancements for the business development, and ensuring effective collaboration across various departments. Your role involves shaping the product roadmap and innovation trajectory to ensure customer needs, aligning with organizational goals, prioritize and translate strategic ideas into realistic projects that can be planned, executed and monitored within the agreed budget, scope and delivery schedule, whilst keeping tight control over the associated risks, issues and dependencies across the board, and fostering cross-functional alignment to achieve business objectives. Key Responsibilities and Accountabilities Develop the approach for identifying, managing and communicating the company’s business objectives and goals in the short to medium term initiatives Lead the formulation of business objectives and OKRs that align with overall goals and strategies of the organization and drive the execution towards set targets Design market strategy for new product and service, including product roadmaps, market sizing, product fit to market, go to market strategy and product roll out plans Push thinking beyond the here and now, understanding firm level problems, digging into data, uncovering insights, developing and aligning a viewpoint on how to scale and win Generate strategic insight based on market study, competitor analysis leading to identification of business improvement and innovation opportunities Collaborate with Product Owners to define and enhance internal processes for effective product discovery and delivery Assist in the quarterly sprint planning and annual business planning exercises through planning, tracking and process management Collaborate with various departments, including other Channels, Risk, Government Affairs, Legal, Finance and OperaAons and facilitate alignment on proposed soluAons and ensure cohesive efforts across functions Coordinate with department heads and team leaders for effective Go-to-Market (GTM) planning and change management Provide business updates in support of shareholder and board communication Support user testing and other QA activities as needed to ensure Develop a culture of knowledge sharing, learning, sharing ideas and feedback to contribute to the development of organization Key Competencies Strong strategic thinking capabilities and proficiency in both quantitative and qualitative analyses Strong leadership and team management coupled with presentation skills that enable clear communication to all stakeholders Proven ability to blend business, strategy, finance and legal concepts to lead complex, multi-faceted business opportunity Accurately capture and verify business requirements, project scope and define associated project plans required to achieve the desired business outcome and ability to identify project dependencies, critical paths across multiple projects and initiatives Able to effectively use customer insight and to drive strategy, package and present Strong risks and issues management skills including risk mitigation planning and execution, risk avoidance planning and issue resolution Ability to perform under pressure and work on mulAple tasks simultaneously, whilst keeping the focus on quality and timely results Ability to get things done in a quick-paced environment and able to work independently with minimal guidance Professional approaches to collaboration with different teams across the organization Strong writing and presentation skills including concept papers and PowerPoint presentation suited for senior management Key Stakeholders Product owners Cross-functional department heads Leadership team Technology team Risk & Compliance team
Position Purpose As a Business Assurance Manager, the goal is to support in maintaining all Compliance related to Commercial within the function. To Perform Complex Monitoring and Evaluating Activities to detect any fraud opportunities within our system and processes. Perform internal checks to ensure all the compliance is being adhered to, which is in alignment with the regulations, risk and governance, as well as to identify improvement opportunities of the Business Assurance Teams and Processes. Principal Accountabilities Define and Implement Process for performing internal checks to ensure process compliance. Develop, Recommend and Monitor Corrective and Preventive Actions to close all the findings. Support in drafting Processes and Procedures. Coordinate and Support onsite Audits Conducted by External/Internal Auditors Prepare Reports to Communicate Outcome of Reporting Activities Support in improving awareness of Internal Control processes among the Stakeholders. Regular review & analysis of controls to increase / maintain efficiency & effectiveness. Provide Inputs to Management for Process Improvement Monitor Risk Management Activities Measure the Quality Score of each Unit within BA and Find Areas for Improvement Related to Process and People Follow governance structure and compliance management framework set by Group and JV Key Stakeholders This position has to communicate with various stakeholders within and outside the Business Assurance Team and Commercial. Competencies Partnership: Successful professional approaches to collaboration with all stakeholders and team; Communication: Creating and promoting enabling environment for open communication; Constructively challenge those with power and authority Management: Create a positive and productive work environment, Model proper staff behavior and promote inclusive practices; Create a sense of shared responsibility/credit for accomplishments And shared responsibility for challenges or failures; Lead an efficient and effective organizational operation according to best practices Decision-making: Delegate appropriate decisions and responsibilities; Make clear and timely decisions; Fair and transparent decision making Organizational Development: Create a work environment in which learning is; creating an emotionally intelligent organization, staff competence; Building and promoting effective teams, creating an environment of creativity and innovation
Position Purpose Marketing Specialist must be responsible for liaising and working with agency & internal stakeholders and have a working knowledge of current marketing tools and strategies in order to plan and execute successful QR marketing execution & campaigns for Wave Money and handling Finance procedures. Key Responsibilities and Accountabilities Executing and responsible for Below the Line Activities, Event, Corporate Activities, Brand Campaigns at Upper Myanmar Explore ideas for event & activation attractive & efficient. Calculate and propose KPIs for each activation and tacking the activation performance to meet KPIs Daily/Weekly/Monthly Basis Manage the Event Setting to align with brand guidelines and Coms which are used in sales booths, flyers, items etc. Check and observe competitors activities and their game-changer as UTD. Develop & generate ideas for premium brand items & customer engagement items to use in the Market. Prepare the weekly/monthly report of competitor activation in the market. Key Performance and Success Indicators People skills, Strong creativity skills, Strong project management skills, Campaign execution and time management Attention to detail in documentation and financial related procedures for work done Competencies Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access). Excellent written and verbal communication skills in Myanmar & English. (Ability to write and speak in Burmese as well is a must) Creative and has strong common sense Administrations and project management
Position Purpose This role is expected to drive best-in-class activation, event and branding to make the brand stand out from the competition – for the merchants, and for the customers. Key Responsibilities and Accountabilities Responsible for Below the Line Activities, Event, Corporate Activities, Brand Campaigns at Upper Myanmar Initiative activities by segmenting of users' behavior Prepare the activities Dashboard by weekly and monthly including competitors' movement. Set up KPI on each activities and do performance tracking based on Data Develop marketing materials and activations for merchant and agent channels. Review and assess visibility of branding materials and to stay up to date on competitor activities Understand the requirements of the market, and then with Marketing to develop marketing solutions for brand visibility, POS and in-market activation challenges. Competencies Experience of data driven marketing
Position Purpose As a Talent Management Manager, you will serve as a strategic HR Business Partner, collaborating with various business units to align HR initiatives with organizational goals. This role encompasses workforce planning, performance management, talent acquisition, learning and development, employee engagement, and participation in HR projects, contributing to the overall success and innovation of the organization. Key Responsibilities and Accountabilities 1. HR Business Partnering: Act as a strategic partner to various business units, aligning HR initiatives with organizational goals. Provide strategic support and coordination with workforce planning and governance process throughout the year. Facilitate performance management processes, ensuring timely and constructive feedback. Coordinate department transfers, promotions, and other aspects of the employee life cycle. 2. Learning & Development: Identify training needs and work towards continuous improvement in employee capabilities. Coordinate with internal, external and group level to design, implement and execute training programs. 3. Talent Acquisition: Lead end to end recruitment activities to attract and on-board the most suitable talents for the organization, aligning with the organization’s workforce strategies. Maintain excellent recruiter x candidate relationship and build a strong talent pipeline. Build and maintain a strong, healthy and strategic relationship with recruitment industries. 4. Employee Engagement: Develop and implement initiatives to enhance employee satisfaction and engagement. Conduct surveys and analyze feedback to drive improvements in the workplace. 5. Employer Branding & Communication: Collaborate with marketing and communication teams to showcase the company culture and values internally, within the group and externally. Establish and maintain effective internal communication channels to ensure clear and transparent communication of organizational updates and initiatives. 6. HR Projects and Initiatives: Actively contribute to various HR projects and initiatives to drive organizational success. Stay informed about industry trends and best practices to implement innovative HR solutions.
Position Purpose: To lead and bridge research and provide key insights for product pipeline, overall research projects, and manage external market research firms for quality control and deliverables. Key responsibilities: Managing and overseeing research projects for quality control, on time delivery, and communicating key insights to the management team. Applying research including market research, design thinking, human-centered design (HCD) and using prototyping, ethnographic studies, and user research techniques to support product development and architecture. Conduct regular and ad hoc research as needed by coming up with the right research design, frameworks, questionnaires and discussion guide, recruitment for interviewees, synthesizing the data, preparing and presenting decks and reports. Manage internal key stakeholders throughout the research to ensure their buy-in and effective implementation of the key recommendations. Collaborate with cross teams and key stakeholders such as commercial, product, and IT teams for alignment and key deliverables. Competencies: Strong experience in design research, analysis and presentations (visual storytelling) of the key actionable insights. Knowledge of market research, design thinking, and product management will be an added advantage. Strong analytical skills and passion for uncovering deep actionable insights for key stakeholders. Excellent communication skills (both Burmese and English) Strong project management skills and abilities to get things done on time. Ability to work in a fast-paced environment and is self-sufficient.
Wave Money Awards