Position Purpose The Product Support Specialist is responsible for streamlining the partner integration process and collaborating with the partnership team to provide support and maintenance for business-as-usual (BAU) activities. This role focuses particularly on biller integration and payment integration support, ensuring the smooth operation and configuration of various systems and interfaces, and optimizing processes and workflows. Key Responsibilities The Product Support Specialist plays a vital role in maintaining the stability and efficiency of product operations by ensuring seamless system configuration and integration support. Key responsibilities include: Partner Integration: Lead and support the partner integration process, ensuring smooth collaboration with the partnership team throughout the onboarding and technical alignment phases. Merchant Management: Oversee the end-to-end management of merchants, including onboarding, technical integration assistance, and coordination of the release process. BAU Support: Deliver ongoing support for business-as-usual (BAU) activities, with a strong focus on biller and payment integration to maintain operational continuity. Strapi Configuration Management: Administer and update configurations in Strapi for promotions, campaigns, scheduled/ad-hoc product and service offerings, feature toggles, themes, and user interface elements. Pricing Setup: Configure pricing for scheduled and ad-hoc campaigns involving billers, merchants, products, services, and features to support marketing and operational initiatives. Biller Management: Manage offline billers through onboarding, pricing configuration, and coordination of release activities to ensure accurate and timely integration. Production Issue Tracking: Collaborate with the SRE team to monitor and manage production issues from identification through resolution and release. Process Optimization: Continuously evaluate and improve internal processes and workflows to enhance efficiency, accuracy, and overall team effectiveness. Key Performance and Success Indicators 1. Integration Efficiency Integration Timeliness: Measures the average time required to complete system or partner integrations. 2. Operational Support Effectiveness Issue Resolution Time: Tracks how quickly support tickets or incidents are resolved. System Stability: Evaluates the reliability and uptime of systems related to integrations and configurations. 3. Configuration Quality Configuration Accuracy: Assesses the frequency of errors or rollbacks due to misconfigurations in system tools or platforms. 4. Collaboration and Communication Stakeholder Feedback: Gauges satisfaction levels from internal teams regarding support responsiveness and quality. Cross-Functional Coordination: Measures the effectiveness of collaboration with other departments during integration and issue resolution. 5. Process Improvement Workflow Optimization: Tracks the number and impact of initiatives aimed at improving operational processes. Automation Implementation: Measures the adoption and effectiveness of automation tools or scripts to reduce manual tasks. 6. Documentation and Reporting Documentation Quality: Evaluates the accuracy, clarity, and completeness of technical and operational documentation. Reporting Timeliness: Assesses the punctuality and consistency of reporting on system issues, configurations, and integration status. 7. Production Support Issue Management: Monitors the number of production issues identified and resolved in collaboration with relevant teams. Post-Deployment Stability: Tracks the number of incidents or issues occurring after releases or deployments.
Key Responsibilities and Accountabilities Lead and manage Red Team activities including adversarial simulations, penetration testing, and exploit development. Develop and maintain Red Team strategy, methodologies, and annual testing roadmap aligned with organizational risks. Design and execute realistic attack scenarios mapped to frameworks such as MITRE ATT&CK, tailored to Wave Money’s threat landscape. Conduct penetration testing across applications, APIs, mobile, cloud, and on-premise environments. Conduct or supervise advanced assessments such as social engineering tests, phishing campaigns, lateral movement exercises, and privilege escalation tests. Perform exploit validation, verify severity ratings, and work with relevant teams to prioritize remediation. Drive continuous improvement of vulnerability management processes and ensure tracking and closure within agreed SLAs. Work closely with the Blue Team to share attack insights, improve detection rules, and test monitoring effectiveness. Conduct red team exercises to help validate SIEM, EDR, and SOAR use cases and response workflows. Provide clear post-engagement reports with technical details, impact analysis, and preventive measures. Review infrastructure, application, and cloud security designs to identify architectural weaknesses. Support secure SDLC activities by reviewing code deployments, CI/CD pipelines, and change requests from an offensive security perspective. Evaluate third-party solutions and integrations for potential attack vectors. Develop and maintain security guidelines, testing standards, security checklists, and other documentations. Provide training, mentoring, and hands-on labs for junior team members. Support organization-wide security awareness programs through controlled simulations and knowledge-sharing sessions. Prepare reports for senior leadership on testing coverage, findings, attack simulation trends, and long-term improvements. Key Performance and Success Indicators Successful execution of planned penetration testing exercises within agreed timelines Measurable improvement in detection coverage and reduction of undetected attack paths. Timely reporting and effective communication of high-risk findings to stakeholders. Strong collaboration outcomes with Blue Team, demonstrated by improved alert quality and lower false negatives. Completion of vulnerability remediation activities within SLA and reduction in repeat findings. Delivery of high-quality attack simulation documentation, including root-cause analysis and prevention recommendations. Enhanced organization readiness through awareness programs, phishing simulations, and red/blue team exercises.
Key Responsibilities and Accountabilities Perform daily support and monitoring of infrastructure systems, including virtual machines (VMs), operating systems, and related services to ensure system availability and reliability. Provide Level 2 support by troubleshooting and tracking reported issues related to infrastructure, virtualization, and system performance; escalate to vendor team when necessary. Collaborate with internal teams and vendors on all matters pertaining to infrastructure and system operations. Architect, develop, and implement automation and integration solutions to improve stability, scalability, and reduce manual work. Maintain accurate and up-to-date documentation for infrastructure configurations, processes, and troubleshooting guides. Work with the SRE Manager and Head of Technical Operations & Architecture to configure, deploy, manage, and support a large fleet of systems. Participate in on-call rotation and respond to Severity 1 incidents in a 24x7 support environment. Support disaster recovery and business continuity planning for infrastructure systems. Ensure compliance with security standards, system hardening, and patch management. Key Performance and Success Indicators System uptime and reliability across all infrastructure components. Timely resolution of incidents and adherence to SLAs. Effective collaboration with cross-functional teams. Continuous improvement through automation and process optimization. Compliance with security and operational standards. Key Stakeholders Internal: SRE Manager, Head of Technical Operations ,Head of Architecture, Head of Security & Compliance, Product Team. External: Infrastructure vendors, cloud service providers. Competencies Coordination and teamwork. Outstanding problem-solving skills and attention to detail. Strong communication skills (written and verbal). Self-driven and proactive in automation and efficiency improvements. Ability to make rapid and well-considered decisions. Organizational and documentation skills.
Position Purpose We are looking for an iOS developer responsible for the development and design of iOS applications. Your primary focus will be development of iOS applications, SDK to support other applications, and integration with back-end services. You will be working alongside other engineers and developers working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and the creation of quality products is essential. Key Result Areas Support the mobile app development Fix app front-end related issues Delivery of products, features and configuration changes Support & participate in -app server outage/any other app incident/issue Positive engagement with technology team and non-technology stakeholders which drives outcomes. Key Responsibilities Design and build applications for the iOS platform Deliver MFS app platform requirements and associated eco-system to meet current and future business requirements Ensuring non-regression when developing new features Supporting deployment, product change and go-live activities success (this will involve regular participation in non-business hours operation) Participate as a member of the technology team in IT governance processes and solution delivery Ensure mobile app platform environment run smoothly with zero outage Ensure the performance, quality, and responsiveness of applications Collaborate with a team to define, design, and ship new features Identify and correct bottlenecks and fix bugs Help maintain code quality, organization, and automatization Key Stakeholders Wave: Product team, QA team, SRE team, Yoma partner: Yoma IT Key Performance and Success Indicators iOS developer plays a key member in developing and delivery new products & features:Meets the milestones with a project manager/product owner view With the expected quality of delivery She/is also expected to a source of proposition for the UI/UX and improvement of features and processes. Competencies Coordination Communication –written and verbal Self-improvement Teamwork Outstanding problem-solving skill Attention to detail Self-driven Interpersonal Skill Creative mindset Organization Skill
Evaluate the channel providing services to customers and overall experience at various retail locations. Visit assigned stores according to provided guidelines. Observe and evaluate the parameters pre-defined. Provide detailed feedback on the overall shopping experience. Submit reports in a timely manner. Ad-hoc responsibilities as assigned by Line Manager. This role requires a lot of travelling.
Position Purpose Business Assurance Reporting Specialist will design, develop and improve data/dashboards related to Fraud Patterns/Complaints and help analyze, collect and process data/information in order to generate reports to develop the governance processes and systems. He/She will work towards analyzing and Reporting data to proactively identify Fraud Patterns, prepare management dashboards, data mining. Responsibilities and Accountabilities Design, Development and Management of all data/information related to frauds Analyse /Process and Present Information based on Data Maintain and Share the Required Dashboards Generate Reports Related to Fraud Patterns Analyse Business Processes and Requirements Define MIS Requirements and needs Evaluate and Improve Information Processes as needed Key Stakeholders This position has to communicate with various stakeholders such as, peers, management teams and counterparts within Commercial, in simplest way, we define anyone who comes into contact with Wave Money/ DMM as a stake holder. Competencies Should be great at problem-solving and have a talent for being technically savvy. Able to take on large data sets with minimal problems. Skilled in information systems – should know how to organize, store, and analyze data. Partnership: Successful professional approaches to collaboration with all stakeholders and team Communication: Creating and promoting enabling environment for open communication; Constructively challenge those with power and authority
Position Purpose This role leads the KYC Tribe by owning the full customer verification lifecycle, from initial registration to the creation of a reusable Unique ID. The Product Manager is responsible for balancing a fast, high-converting onboarding experience with strict regulatory compliance and zero-tolerance fraud defense. Core Focus Areas: KYC Compliance & Strategy: Define and execute the roadmap for the KYC/AML funnel, ensuring absolute compliance and minimizing risk from falsified cases. Digital ID Productization: Transform verified KYC status into a single, secure Unique Digital ID for seamless integration and verification across all services. Key Responsibilities & Accountabilities Identity Product & Ecosystem Unique Digital ID Ownership: Strategically develop the verified KYC user identity into a Unique Digital ID product. Ecosystem Integration: Define requirements to enable the secure use of the Digital ID for verification on all services, driving utility and network growth. KYC Compliance & Integrity End-to-End Funnel Ownership: Own the entire User Registration and KYC Verification roadmap across all channels. Compliance Translation: Translate KYC/AML/CFT mandates into clear, auditable product features. Fraud Defense: Own systems (rules engines, data inputs) dedicated to detecting and preventing falsified cases and identity fraud during onboarding. Operational Efficiency: Optimize internal tools to reduce Cost-Per-Verified-User and improve verification latency. Performance Monitoring: Define and report on key metrics including Onboarding Conversion Rate. Delivery & Stakeholder Management Lead development sprints as the application owner, guiding implementation and ensuring quality through UAT/FUT. Lead initiatives to resolve stuck customer accounts and improve user retention in the verification pipeline.
Key Responsibilities and Accountabilities Bachelor’s or Master’s degree in Accounting, Finance, Business Administration, or a related field. Progress toward certifications like CPA , ACCA (Completed Part 2), or CIA is a plus. At least 2 years of experience in internal or external auditing. Experience with Big 4 is highly regarded. Basic knowledge of auditing principles, internal controls, and financial regulations. IT Audit knowledge is a plus. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint). Strong analytical skills with attention to detail. Good written and verbal communication skills in English , including the ability to clearly communicate audit findings and draft workpapers. Ability to comprehend and interpret policies, procedures, laws, regulations, and guidelines. Experience with financial transaction reconciliations and internal control systems.
Quality Assurance & Monitoring Conduct regular quality checks and audits of KYC profiles as a checker. Monitor documentation accuracy, risk classification, and escalation handling. Conduct routine audits of KYC files across all customer types. Agent Quality Evaluation Evaluate individual KYC agent performance based on quality metrics and adherence to SOPs. Maintain agent scorecards and track error rates. Share performance feedback with line manager and suggest improvement actions. Identify training needs based on audit findings, agent performance, and process updates. Design and deliver targeted training sessions and refreshers for KYC agents. Collaborate with the KYC Operations Manager and Training team to improve onboarding and upskilling programs. Reporting & Insights Generate weekly/monthly QA reports highlighting trends, errors, and performance metrics.