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Yoma Bank

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Our Vision In good times and bad, we stand by you. Our Mission Building a Better Myanmar for its people. Thinking about how to “Build a Better Myanmar for its people’’ is the biggest challenge facing the Group, driving us to build a roadmap to move forward and create value in everything we do. How is a better Myanmar defined? In our Executive Chairman, U Theim Wai @Serge Pun’s words, ‘‘better’’ must mean improvements in quantitative, qualitative, spiritual and material terms over the situation today. Through passion and proficiency aligned with this deep sense of determination, the Group is committed to building a better Myanmar together with its people and for its people.
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About Yoma Bank

Employer Details

  • Type: Direct Employer
  • Industry: Banking/ Insurance/ Microfinance
  • No. Employees: 1001 to 5000

Address

No 14, Kyaik Khauk Pagoda Road, StarCity, Thanlyin Township, Yangon,ရန်ကုန်တိုင်း, Myanmar

Company vision and mission

Our Vision
In good times and bad, we stand by you.


Our Mission
Building a Better Myanmar for its people.

Thinking about how to “Build a Better Myanmar for its people’’ is the biggest challenge facing the Group, driving us to build a roadmap to move forward and create value in everything we do. How is a better Myanmar defined? In our Executive Chairman, U Theim Wai @Serge Pun’s words, ‘‘better’’ must mean improvements in quantitative, qualitative, spiritual and material terms over the situation today. Through passion and proficiency aligned with this deep sense of determination, the Group is committed to building a better Myanmar together with its people and for its people.

ကၽြန္ေတာ္တို႔ ဘာေတြလုပ္သလဲ

Founded in 1993, Yoma Bank is Myanmar's most progressive domestic bank with over 3,000 employees and more than 80 branches across the country. With a mission to “Build a better Myanmar for its people” and financing the needs of Myanmar families and businesses, Yoma Bank offers savings products, a wide range of loans and business solutions to individuals, SMEs and local corporate clients to fund their business operations in Myanmar. With over 30 years of being a responsible bank, Yoma Bank has been consistently making significant investments in strategic priorities- people, technology and corporate governance.

All the operations led by the Bank are centered around its core values such as Customer, Integrity, Respect, Teamwork and Innovation. Yoma Bank has also established strong partnership with both local and international organisations leveraging strategic advantages in its services. Yoma Bank is the first local bank that welcomed foreign investments from global organisations such as GIC of Singapore, Norfund of Norway and IFC of the World Bank."

သင္ဘာလို႔ ကၽြန္ေတာ္တို႔နဲ႔ ပူးေပါင္းသင့္တာလဲ

Teamwork and Collaboration
Yoma Bank is the one that has a foundation of collaboration and emphasizes it to potential employees will reap the benefits because new employees will understand that their ideas and creativity will be accepted and valued when hired.

Career growth and Personal Development
By introducing continuous learning Yoma’s employees are able to up-to-date on technology relevant to their field, as well as major software updates, and more. Giving employees the chance to expand their knowledge not only benefits them but also the company. They will have the knowledge needed to take on greater responsibilities, get promoted, and prevent loss of efficiency.

Rewards and Recognition
Recognition and reward are present in a work environment where there is appropriate acknowledgement and appreciation of employees' efforts in a fair and timely manner. Where Yoma employees are acknowledged for their engagement in intrinsic or extrinsic ways.

Work Life Balance Working Environment
Yoma Bank supports work-life balance have less burnout and other performance problems. A healthy work-life balance lets employees enjoy their jobs, as well as their personal lives. Focusing on projects rather than work stresses makes employees more productive, efficient, and effective at networking.

Our workplace and culture

Yoma Bank is known as one of the best workplaces to work in Myanmar among local market. Our culture is based on our core values – Respect, Integrity, Teamwork, Innovation and Customer. It is unique to each business within an organization and is shaped by interactions, attitudes, beliefs, traditions, and values.
Testimonials

Cho The Oo

Head of YPDC

ရိုးမဘဏ်မှာအလုပ်လုပ်ရင်း နားလည်မိတာက မိမိလုပ်ငန်းခွင်အတွင်းဆောင်ရွက်ချက်တွေဟာ တစ်ဦးတည်း၏ တိုးတက်မှုကိုသာ ဦးတည်တာမျိုးမဟုတ်ဘဲ “မြန်မာနိုင်ငံသားများအတွက် ပိုမိုကောင်းမွန်သော မြန်မာနိုင်ငံတည်ဆောက်ရန်ဆိုတဲ့” ရိုးမဘဏ်ရဲ့ ရည်မှန်းချက်ကို အကောင်အထည်ဖော်နိုင်ဖို့ အခွင့်အရေးများ ပေးထားတဲ့အတွက် ကိုယ်တိုင်သာမက ပတ်ဝန်းကျင်အတွက်ပါ ပိုကောင်းမွန်တဲ့ အကျိုးသက်ရောက်မှုတွေ ဖန်တီးနိုင်တဲ့အခွင့်အရေးတွေရှိနေတာမို့ သဘောကျမိပါတယ်။ ဒါ့အပြင် ဝန်ထမ်းများအတွက် စီစဥ်ပေးထားတဲ့ Employee Value Proposition တွေကလည်းအင်မတန် ကောင်းမွန်တဲ့အပြင် စဥ်ဆက်မပြတ်လေ့လာနိုင်တဲ့ အခွင့်အရေးတွေရှိနေတဲ့အတွက် ရိုးမဘဏ်မှာ ဝန်ထမ်းတစ်ဦးဖြစ်ရတာ ဂုဏ်ယူကျေနပ်မိပါတယ်။

Chue Swe Thwe

Business Development Specialist (Operations)

ရိုးမဘဏ်ကို စတင်၀င်ရောက်ချိန် covid ကာလမှာ ၀န်ထမ်းတစ်ဦးစီတိုင်းရဲ့ကျန်းမာရေးအတွက် ကာကွယ်ဆေးများ အခမဲ့ထိုးနှံပေးတွေ လုပ်ဆောင်ပေးခဲ့ပါတယ်။ Product Training တွေ၊ customer ၀န်ဆောင်မှုနဲ့ ပတ်သက်တဲ့ Training တွေလည်း ပို့ချပေးတဲ့အတွက် ၀န်ထမ်း လက်ရှိလုပ်ကိုင်နေတဲ့၀န်ထမ်းတွေအတွက်သာမက အသစ်တွေအတွက်လည်း များစွာ အထောက်အကူဖြစ်ရပါတယ်။ လုပ်ငန်းခွင်အတွင်းမှာလည်း အခွင့်အလမ်းကောင်းတွေ ချပြထားတဲ့အပြင် ကိုယ့်ကြိုးစားမှုပေါ် မူတည်ပြီး အခွင့်အလမ်းသစ်တွေ ရနိုင်မယ်လို့ ယုံကြည်ရတဲ့အတွက် ရိုးမဘဏ်နဲ့ လက်တွဲလုပ်ဆောင်ရတဲ့အပေါ် ကျေနပ်မိပါတယ်။

Thant Zin Ko Ko

Sr Business Development Specialist (Operations)

ကျွန်တော်ကတော့ ယခုလက်ရှိ ရန်ကင်း ရိုးမဘဏ်ခွဲမှာ Hire Purchase Product တွေကို အဓိကဝန်ဆောင်မှုပေးရပြီး Business Development Team ရဲ့အဓိက target များပြည့်မီအောင် Team Member တွေနဲ့အတူ Team Work ရှိရှိ ကြိုးစားလုပ်ကိုင်လျှက်ရှိပါတယ်။ အခက်အခဲတွေ ဖြစ်ပေါ်လာရင်လည်း Team Work အလိုက် အတူတူရင်ဆိုင်ဖြေရှင်းကြလို့ ရိုးမဘဏ်မှာ အလုပ်လုပ်ရတာ ဂုဏ်ယူမိပါတယ်။

Pyone Hnin Nwe

Customer Care Administrative

ရိုးမဘဏ်မှာ အလုပ်လုပ်ရတာ ကျွန်မအတွက် တကယ်ဂုဏ်ယူဝမ်းမြောက်စရာ ဖြစ်ပါတယ်။ဘာကြောင့်လဲဆိုတော့ ဝန်ထမ်းတွေ Continuous Improvement ဖြစ်နိုင်ဖို့ In Person & Online Class တွေ နဲ့ Training Program တွေကို စီစဉ်ပေးထားပါတယ်။ ဒါ့အပြင် ကျန်းမာပြီး ပျော်ရွှင်သော လုပ်ငန်းခွင်ဖြစ်စေဖို့နဲ့အလုပ်ခွင်မှ Stress တွေကို ဖြေလျှော့နိုင်စေဖို့ ဝန်ထမ်းများ အတွက် Sport Club မှာ မိမိကြိုက်နှစ်သက်ရာ အားကစားတွေ အခမဲ့ ဝင်ရောက်ကစားနိုင်အောင် Member Card တွေကိုလည်း ရိုးမဘဏ်က စီစဉ်ပေးထားပါတယ်။

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All Yoma Bank Jobs
ROLE PURPOSE To acquire existing and new potential clients for our Yoma Bank Cash In /Cash Out service. Maintain for our clients to fulfil the needs building manage relationship. Collaborate Yoma Cash In and Cash out services with Wave Money team. JOB RESPONSIBILITIES To manage a collaborate relative team to discover and pursue new sale prospect to sell a variety of banking Corporate Cash/ Cash Out business. To set target, address issues and support your team to discover and understand client’s need and create overall client satisfaction. To guide the team to cross-sell or up-sell additional banking products and Cash In / Cash out service . To develop the team, exhibit exceptional teamwork ability and have strong desire to grow and develop the team with the Yoma bank organization. Maintain the team’s overall sales pipeline and responsible for overall conversion rates. Ensure strong teamwork to collaborate with various other units and departments to address client needs. To carry out any other duties or special project which may be assigned to you from time by Line Manager. Execute merchants’ segmentation and engagement strategies to create win-win outcomes for our customers, the bank, and the clients. Actively collaborate with cross-functional with Wave Money team and product team to ensure clients issues and requirements are resolved within the SLA.
ROLE PURPOSE Yoma Bank is recruiting a talented Marketing Communications Manager to join its very dynamic Marketing and Communications Department. The Manager in the Marketing department is responsible for developing the strategy, creative, communication, and ideation within the department. This role plays a critical role in driving the bank’s marketing initiatives and ensuring alignment with overall business objectives. The primary purpose of this position is to drive and supervise a diverse team of professionals to develop and execute effective marketing strategies, campaigns, and initiatives that enhance the bank’s brand, drive customer engagement, and achieve goals. The role will plan, design, develop and manage marketing and communications campaigns while liaising with Product Teams and dealing with PR, marketing agencies and the media. Key Responsibilities As one of the lead members of IMC Team, this role will work closely within the Marketing Department as well as with the Product Teams based on the assigned product and services. He/ She will be involved in the creative development and execution of promotional campaigns for Yoma Bank’s product and services across all consumer touchpoints including traditional and non-traditional mediums: TV/Film, OLV, OOH, Radio, Digital, Social in partnership with key stakeholders within the marketing and brand ecosystem. IMC Manager will collaborate with multiple cross-functional departments including Technology, Product, Social and Digital Marketing and Brand Marketing to plan, deliver fully integrated and strategic marketing campaigns. He/ She will contribute to the building of a high-performance team by helping to grow digital marketing expertise of team members while maintaining an open and collaborative team culture. He/ She will be responsible for the content production, creative development, strategic execution and management of integrated strategic marketing communications campaigns for Yoma Bank’s product and services across all consumer touch-points including online & offline activities in the earned and non-paid media space and channels. Strategy Development, Planning and Execution: Drive the IMC planning process to deliver the business objectives working with internal stakeholders and agency partners. Deliver strong insights that results in relevant, and resonating solves (to tensions) reflecting the role of Brand (Purpose and Value Proposition), products and services. Implement frameworks, checklists, and calendar of content for action and evaluating the effectiveness of communication activities Meet potential partners/media for marketing collaboration and create promotion ideas Ensure alignment with brand guidelines and messaging Plan, maintain budget and manage payment related process Work with Social/Digital Team to monitor and improve the whole CX process Work together with the Events Team to coordinate seminars, events, and launches Develop a deep understanding of emerging business / market trends, technologies, business intelligence and competitive threats to share back with the business and ensure strategy is aligned Collaborate with other teams to improve the CX process through social media, seminars, events, and launches Identify and manage agencies, campaigns, media, and audiences effectively for Brand Positioning Coordinate selection process and manage relationships of agency and production Companies Manage ad hoc tasks and coordinate high traffic of projects
DUTY AND RESPONSIBILITIES Responsible for oversight of regulatory compliance risk and conducting annual risk assessment to ensure ongoing compliance with applicable laws and regulations. Responsible for monitoring of customer data quality meeting regulatory requirements and drives timely remediations as necessary. Manage data collection and analysis for compliance related matters, ensuring timely escalation of findings, producing reports with recommendations. Foster cross-departmental collaboration to actively engage with stakeholders, providing support from compliance perspective. Manage all major regulatory projects as they arise, ensuring their successful planning, execution and completion while aligning with regulatory compliance objectives and priorities.
ROLE PURPOSE Yoma Bank is recruiting an experienced Marketing Partnership, Senior Manager to join our Marketing and Communication team. The ideal candidate will be responsible for identifying and establishing strategic partnerships with various brands, influencers, and organizations to enhance our marketing efforts and drive business growth with a deep understanding of partnership development in a fast-paced environment. The Marketing Partnership, Senior Manager will play a pivotal role in driving the bank's growth strategy by identifying, negotiating, and establishing strategic partnerships with key external stakeholders. This individual will be responsible for developing and maintaining relationships with business partners, fostering collaboration, and contributing to the overall success of the bank's business development initiatives. This role requires strong relationship-building skills, creativity, and a deep understanding of the retail industry. This role is crucial for ideating, developing, and overseeing strategic partnerships with also top influencers and brands that enhance key branded moments and support both new and existing product launches. JOB RESPONSIBILITIES • Develop and implement a comprehensive marketing partnership strategy to drive brand awareness, customer acquisition, and revenue growth • Identify and evaluate potential partnership opportunities with all retail brands, influencers, and organizations that align with our brand values and target audience • Negotiate and manage partnership agreements, ensuring mutually beneficial terms and objectives • Work closely with program innovation and strategy development teams to leverage emerging trends and technologies in the development of strategic partnerships • Stay up to date with industry trends, market developments, and competitor activities to identify new partnership opportunities and stay ahead in the retail banking market • Build and maintain strong relationships with partner brands, influencers, and organizations, fostering long-term collaboration and loyalty • Facilitate and manage the end-to-end process of collaboration, from negotiation to execution, ensuring a smooth and efficient partnership lifecycle • Coordinate with internal teams to align partnership goals with broader marketing and sales strategies • Proactively seek opportunities for growth within each partnership, proposing creative collaboration ideas that deliver mutual value • Represent the company at industry events, conferences, and networking opportunities to promote our brand and forge new partnerships • Manage the marketing partnership budget, ensuring efficient allocation of resources and cost-effectiveness • Manage and support team members, ensuring successful project completion. • Driving project delivery by fostering teams, managing relationships with stakeholders, identifying opportunities and obstacles/risks, developing strategic recommendations, and ensuring deliverables are optimally executed • Proven ability to work efficiently and independently in a fast-paced and dynamic environment, adept at managing multiple priorities and meeting tight deadlines • Work with the legal team to streamline contract creation for branded partnerships and enforce service-level agreements. • Develop and implement key performance indicators (KPIs) to measure the success and impact of partnerships. • Monitor and analyze partnership performance, including ROI, brand exposure, and customer engagement, and provide regular reports to senior management • Travel as necessary for event and partnership executions The Ideal Candidate • To be successful in this role, you will have a minimum of 4-6 years of local or international Brand (consumer products sector experience in business partnership roles. • Bachelor's degree in Marketing, Business Administration, or related field (Master's degree preferred) • Strong knowledge of the retail market, including key players, trends, and consumer behaviour. • Demonstrated success in developing and managing partnerships, with a keen understanding of partnership dynamics and execution • A proven leader capable of fostering a collaborative and supportive environment. • Excellent communication, negotiation and interpersonal skills, with the ability to build and maintain relationships with diverse stakeholders • Demonstrated creativity and strategic thinking in developing marketing campaigns and activations • Analytical mindset with the ability to interpret data and insights to measure partnership performance • Strong organisational and project management skills, with the ability to handle multiple partnerships and deadlines simultaneously • Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities and market conditions. • Ability to listen, adapt, persuade, and transform while maintaining excellent communication and interpersonal skills. • Possess negotiation, influencing, and relationship building skills. Digital-first mindset with ability to be agile and flexible in thinking. • High-energy, maturity, leadership, and holds attention to details with the ability to serve as a unifying force, and to position communications discussions at both the strategic and tactical levels. • Sincere commitment to work collaboratively with all team members, cross-functional teams, third parties, and other departments.Given the transformational nature of the opportunity, a can-do approach and strong committed collaborative skillset are highly required.
Providing legal support and advice to the management and various divisions of the Bank on relevant legal issues; Ensuring compliance with internal controls, statutory regulations and other legal and regulatory formalities; Evaluating legal risks in the Bank’s business processes; Drafting, reviewing and negotiating complex legal documents, including various loan and security documentation and a variety of other contracts, statements and agreements; Handling litigation matters and participating in litigation process; Communicating with third parties and external stakeholders of the Bank, including its investors; Keeping up-to-date with any changes in all relevant areas of Myanmar law; and Providing ongoing training and coaching to the other members of the legal team.
ROLE PURPOSE As a Card and Payment Product Owner, you will be responsible for driving the development and execution of innovative card and payment solutions within bank. Your primary focus will be on creating and delivering customer-centric products and services that enhance the overall payment experience for users. And need to lead the product development process, align with business goals, collaborate with cross-functional teams, and adhere to industry regulations. JOB RESPONSIBILITIES Develop and execute a strategic vision for the fintech card and payment product portfolio. Conduct market research and analysis to identify user needs, market trends, and competitive landscape. Define and prioritize product features and enhancements based on customer feedback, business goals, and regulatory requirements. Create and maintain a product roadmap that aligns with the overall business strategy. Collaborate with product implementation teams to define product requirements, user stories, acceptance criteria, and develop BRD, review FSD, SI, SD, TSD documents which cover all product requirements. Seek necessary committee's approvals such as Delivery Committee, Product and Pricing Committee, Executive Credit Committee, etc. Identify technical, operational and risk matters and make recommendations or provide solutions to address matters. Escalate to a higher level if necessary. Ensure technical and operational risks are assessed and follow through with action plan with proper approval. Work closely with UX/UI designers to ensure intuitive and user-friendly product experiences. Conduct user testing and gather feedback to iterate and improve product features. Leading on each new products or enhancements deployment with technical teams and product implementation teams. Manage the product development lifecycle, including prioritizing tasks, tracking progress, and ensuring timely delivery. Collaborate with internal stakeholders, such as compliance, legal, and risk management teams, to ensure product compliance with relevant regulations and security standards. Engage with external partners, such as payment processors, card networks to integrate and optimize product functionalities. Dealing with solution vendors, based on the input of all stakeholders needs and develops unique propositions. Coordinate with marketing and sales teams to develop go-to-market strategies, product positioning, and messaging. Define key performance indicators (KPIs) to measure product success and monitor metrics regularly. Ensure a profitable product portfolio and execute remedial action to address cost management. Analyze user data, market trends, and customer feedback to identify opportunities for product improvement and optimization. Make data-driven decisions to enhance product features, drive user engagement, and increase customer satisfaction. Serve as a subject matter expert on the fintech card and payment product offerings, both internally and externally. Provide training and support to internal teams, including customer support, sales, and operations, to ensure a deep understanding of the product and its features. Collaborate with customer support teams to address and resolve product-related issues and inquiries. STRATEGIC COMPETENCIES LEADERSHIP Organise work into manageable tasks Demonstrate continuous improvement Take accountability for self-development Share best practice RELATIONSHIP BUILDING Build and manage effective relationships with functional teams and other Business Units Create a climate of openness and trust in which people can freely speak out Recognise potential conflicts within own working relationships and facilitates the negotiation of mutually beneficial outcomes COMMUNICATION SKILLS Effectively communicate and influence across the team Tailor content and style to connect with all employees in English and Myanmar Communicating change with conviction Demonstrate SPEAKING OUT Ask for clarity to ensure own understanding Give constructive feedback to improve performance RESULTS ORIENTATION Use time efficiently; adapt plan when changes occur Prioritise tasks based on importance including Risk Help others maintain focus and overcome obstacles Receptive to and implement suggestions for improvement; ask for feedback PROBLEM SOLVING Build upon analysis provided to make informed decisions Recommend possible solutions and escalate appropriately
ROLE PURPOSE Content Creation and Management Content Development Overall Content Management Analytics and Reporting Cross-Functional Collaboration JOB RESPONSIBILITIES This role is responsible for generating and developing concepts and ideas that successfully meet the requirements outlined in the provided brief. With a demonstrated ability to translate marketing strategy into compelling creative concepts, they ensure that goals are achieved when developing and executing ideas. The individual will participate in all aspects of a project from concept development through preparing deliverables for all channels, ensuring that the work is consistent with the intended voice and tone of the brand. This role is also responsible for creating engaging, informative content that is optimized for search engines for websites, Facebook, LinkedIn and other digital platforms. The primary goal will be to attract and retain high-quality, keyword-rich content that performs well in search engine result pages. Coordinate and manage the monthly content calendar for all Yoma Bank social media pages. Collaborate with respective Point of Contacts (PICs) to secure monthly content calendar confirmation before deadlines. Disseminate the approved weekly content allocation plan to designers for implementation. Obtain necessary approvals from the Digital Marketing Assistant Manager to ensure content meets quality standards. Conduct thorough quality control checks to ensure consistency and alignment with brand messaging. Continuously review and actively oversee the management of digital assets across social media platforms. Ensure the brand's representation is consistent and messaging is coherent across all owned social media channels. Ensure consistent key messaging is maintained throughout various owned social media channels. Thoroughly edit and proofread content before publication to ensure accuracy and professionalism. Collaborate closely with the Web Master and Digital Marketing Assistant Manager to regularly monitor and update the Bank's website content. Work closely with the Digital Marketing Assistant Manager to ensure that Facebook ad campaigns are aligned with overall marketing strategies. Engage promptly and professionally with customer comments, messages, and inquiries across various social media platforms as needed. Plan, create, and execute targeted email marketing campaigns to nurture leads and engage existing customers. Collaborate - Work collaboratively with creative team members to generate concepts that meet and exceed the requirements of the creative brief. Drive Creativity - Create and communicate engaging social media posts across channels by applying brand level awareness informed by larger campaign tactics. Develop the written tone and feel of messaging while conforming to the brand voice. Offer strategic and innovative solutions, add/contribute to project/product meetings, present creative work. Create other campaign work as assigned.
Yoma Bank Awards