ROLE PURPOSE To conduct post-approval reviews of credit accounts across all business segments, ensuring end-to-end compliance with the Bank’s credit policies, guidelines, and procedures. The role is focused on assessing the quality, accuracy, and effectiveness of credit processes, documentation, monitoring, and controls, while recommending improvements to strengthen credit risk management and customer experience. KEY RESPONSIBILITIES Perform random post-approval reviews of loans covering the full credit value chain (onboarding, underwriting, approvals, documentation, disbursements, monitoring, collections, and controls). Verify credit documentation, collateral, file management, registers, and compliance with pre- and post-disbursement conditions. Conduct site visits (borrower units, collaterals, warehouses, business premises) to validate adherence to approved credit purposes and guidelines. Ensure proper utilization of facilities, stage-wise disbursements, and timely collection of fees and service charges. Assess quality of proposals, risk assessments, KYC, underwriting, monitoring, and deviations from policy or approval authority (DOA). Check compliance with legal, regulatory, and internal requirements, including security perfection, insurance renewal, registrations, and risk classification. Identify process gaps, repeated errors, and bottlenecks; recommend practical improvements to strengthen efficiency, controls, and customer service. Prepare and submit periodic hindsight review reports with observations. Support capability uplifting by identifying training needs, sharing best practices, and working with frontline staff and credit teams to improve consistency, quality, and turnaround time. Other duties assigned by Supervisor.
ROLE PURPOSE This role is responsible for Reporting & Governance for Credit Care and Recovery Department focusing on governance framework and strategic alignment functions. The role plays a critical part in enhancing the department's operational effectiveness by ensuring timely, accurate reporting, maintaining and updating governance documents (DOA, SOPs, guidelines), and strategy enhancements to align with recovery strategies. The role also contributes to process improvement initiatives and provides analytical support across the full collections’ lifecycle. KEY RESPONSIBILITIES Draft, update, and enforce Standard Operating Procedures (SOPs) for collections, recoveries, and collateral valuation management. Translate regulatory requirements related to collections into operational policies. Monitor compliance with central bank regulations, consumer protection laws, and internal policies within the department. Monitor performance trends, KPIs, and NPL indicators, and raise early warning signals while identifying the process gaps and variations. Updating KPI dashboard to ensure recovery effectiveness and process adherence. Implement control measures to reduce operational and reputational risk. Continuously assess and improve workflows to boost efficiency and customer fairness benchmark against industry best practices. Ensure consistency and compliance across the department. Coordinate with stakeholders across the organization, including within divisions and departments, to ensure alignment and achieve desired outcomes and deliverables. Develop, maintain, and periodically review Service Level Agreements (SLAs), Standard Operating Procedures (SOPs), Delegations of Authority (DOAs), internal guidelines, and policies to ensure relevance, compliance, and operational effectiveness. Ensure adherence to governance and internal control standards in all collection activities and processes. Responsible for streamline and enhance workflow, process documentation and governance. Identify inefficiencies or control gaps in collections processes and propose actionable improvements. Coordinate and set up NPL Committee monthly, and track, execute and follow-ups on action items arising from NPL Committee. Other tasks assigned by Line Manager and HOD if necessary.
Role Purpose To assist in credit appraisal, documentation, and monitoring of corporate banking clients by conducting financial analysis, preparing credit reports, and ensuring compliance with internal and regulatory guidelines. The role supports the credit analysis team to facilitate efficient credit processing. 1. Credit Analysis Support Assist in analyzing financial statements of corporate clients (P&L, Balance Sheet, Cash Flow). Conduct basic ratio analysis, working capital analysis, and sector benchmarking. Support the preparation of internal credit appraisal notes. 2. Documentation & Data Handling Maintain and update financial data, client information, and credit files. Ensure documentation completeness for loan proposals, renewals, and disbursements. Coordinate with clients and internal teams to gather necessary documents. 3. Credit Proposal Drafting Draft preliminary credit proposals based on templates and formats. Highlight key financial and business risks under guidance from seniors. Upload proposals into the loan origination system (LOS) and track approval status. 4. Portfolio Monitoring Assist in monitoring performance of existing clients through regular reviews. Track covenant compliance, renewal schedules, and alert teams on due reviews. Follow up on submission of financials, stock statements, and other requirements. 5. Compliance & Reporting Ensure compliance with internal credit policies. Coordinate with Relationship Manager, Risk, Legal, and Compliance departments as needed.
ROLE PURPOSE The role holder is responsible for the smooth execution of routine WR Transactions of IR products (Such as WU, RIA, Dee Money, and MoneyGram, etc.) (Inbound and Outbound), to support day-to-day operations, and ensure customer service. KEY RESPONSIBILITIES 1. IR Transaction Process To check and enter all IR transactions in the system and FBE 2. IR Reporting and Settlement Process To prepare daily, weekly, and monthly reports for CBM reports and other relevant team reports with assigned tasks To check daily and monthly KYC (Know Your Customer) and AML (Anti-Money Laundering) reports for every transaction in accordance with internal policies and regulatory requirements. To prepare and settle the IR voucher with the Nostro Account 3. End-of-Day (EOD) Reconciliation To do daily EOD with reconciliation and keep soft copy and hard copy. 4. Communication & Problem Resolution To be ready to serve customers and branches. To resolve the customers' complaints. To connect and construct a good relationship, respect with the IR team and other departments. To collaborate to reach the team goal with the team members. To improve knowledge and skills by attending necessary internal and assigned trainings, including MOM training. 5. Additional Responsibilities : Undertake other duties assigned from time to time by the people leader.
ROLE PURPOSE This role is to provide essential support to the Consumer Banking Sales Team by ensuring smooth day-to-day operations and enabling data-driven decision-making. Candidate will be responsible for assisting frontline sales staff with administrative processes, maintaining accurate customer and sales records, and generating insights through data analysis. This role plays a critical part in improving sales efficiency, monitoring performance, and identifying opportunities for business growth in the consumer banking segment. KEY RESPONSIBILITIES Provide administrative and operational support to the Consumer Banking Sales Team to ensure the smooth execution of daily activities Work closely with branches and frontline sales teams to verify and reconcile sales records, follow up on missing data, and close process gaps Maintain and update sales data, customer profiles, delinquency data, and process turnaround times with accuracy and timeliness Analyze sales data, customer trends, product uptake, and sales conversion data to identify insights and recommend areas for improvement Generate regular sales performance reports, dashboards, and summaries to support business reviews and strategic planning Assist in preparing sales presentations, campaign results, and internal communications for the sales team and management Ensure compliance with internal controls, policies, and regulatory standards in handling customer and sales information Collaborate with internal teams (e.g., Marketing, Operations, IT) to resolve data issues, improve reporting tools, and enhance sales support processes Support internal reviews and audits by providing up-to-date documentation and evidence of sales activities and system records Generate and maintain detailed logs and reports of process turnaround times (TAT), pipeline stages, and exceptions Organize administrative ad-hoc tasks
ROLE PURPOSE ငွေကြေးပိုင်းဆိုင်ရာလုပ်ငန်း၊ Internal & External Customers အသုံးပြုလိုသည့် ဝန်ဆောင်မှု့များအား သက်ဆိုင်ရာဌာနအသီးသီးသို့ ချိတ်ဆက်ပေး၍ အကောင်းဆုံးဝန်ဆောင်မှု့ပေးရန်။ JOB RESPONSIBILITIES ငွေကြေးပိုင်းဆိုင်ရာလုပ်ငန်းများကို ကောင်းမွန်စွာကိုင်တွယ် လုပ်ဆောင်နိုင်ရန်။ လူအများနှင့်ပေါင်းသင်းဆက်ဆံမှု့ ကောင်းမွန်ရမည်။ လုပ်ငန်းတာဝန်များအား အချိန်မှီ ပြီးစီးနိုင်ရမည်။ လုပ်ငန်းများကိုအသေးစိတ် ဂရုတစိုက်လုပ်နိုင်ရမည်။ တာဝန်ယူ နိုင်ရမည်။ စာအရေးအသားနှင့် စကားပြောပြေပြစ် ကောင်းမွန်ရမည်။ ဘဏ်နှင့်ပတ်သက်သောလုပ်ငန်းတာဝန်များအား ပြည့်ပြည့်စုံစုံ သိရှိနားလည်ထားသူဖြစ်ရမည်။ ငွေသွင်း၊ငွေထုတ်ခြင်းဆိုင်ရာတာဝန်များအတွက် ငွေကြေးကို ကျွမ်းကျင်စွာကိုင်တွယ်နိုင်သော အတွေ့အကြုံရှိသူဖြစ်ရမည်။ စည်းကမ်းချိုးဖောက်သူများအားရှောင်ကျဥ်၍ ရိုးသားဖြောင့်မတ်တာဝန်သိစွာ လုပ်ကိုင်ဆောင်ရွက်နိုင်ရမည်။ လုပ်ငန်းလိုအပ်ချက်များရှိလာပါက ခရီးသွားလာနိုင်သူ ဖြစ်ရမည်။
ROLE PURPOSE The Lead, Customer Intelligence & Experience is responsible for establishing and driving the bank’s enterprise-wide research and insight agenda to support both Run-the-Bank operations and Change-the-Bank transformation initiatives. This role ensures all strategic decisions, customer experience improvements, and market positioning efforts are grounded in robust, data-driven insights. By aligning closely with the annual Execution Handbook, the role will guide internal and external research programs that inform business strategy, customer journey enhancements, product development, and service excellence. The role also leads to the development of performance metrics frameworks (e.g., CSAT, NPS) and translates complex data into actionable recommendations for senior leadership, enabling a more customer-centric, competitive, and forward-looking organization. JOB RESPONSIBILITIES Lead Strategic Customer Insight Function Across the Bank: Set the research vision and roadmap to support both BAU and transformation initiatives. Ensure insight generation is embedded in the bank’s annual planning and execution cycle. Align Research Agenda with Execution Handbook: Develop and manage a research program that supports the yearly Execution Handbook delivering actionable insights to drive key priorities across strategy, transformation, product, service, and operations. Drive Internal & External Research Programs: Conduct cross-functional research in collaboration with business units and support teams and lead external market/customer studies to continuously inform customer experience, product relevance, and competitive positioning. Monitor and Report Customer Experience & Business Metrics: Oversee key performance indicators such as CSAT, NPS, and CES. Integrate Voice of the Customer (VoC) into core decision-making and governance routines. Champion Market Intelligence and Competitive Benchmarking: Institutionalize external sensing mechanisms to track evolving customer expectations, fintech/bank competitors, and regulatory landscape. Deliver scenario-based insights to senior management. Enhance End-to-End Customer Journeys: Partner with digital, operations, and product teams to identify friction points and improvement opportunities. Use real-time feedback, mystery shopping, and journey diagnostics to guide redesign efforts. Ensure Research Quality, Ethics & Data Integrity: Establish strong governance around research protocols, regulatory compliance, ethical practices, and confidentiality. Ensure data reliability and report credibility across all outputs. Communicate Insights Across the Organization: Present complex insights in an accessible format to drive understanding and action among senior leadership, operational teams, and governance forums. Build and Lead a High-Performing Insight Team: Grow internal research capabilities, foster innovation in methodologies, and ensure efficient, timely delivery of high-quality insights.
ROLE PURPOSE The senior associate in property and asset team will be primarily responsible for the proper register of asset. The job function will also need to monitor the asset movements and communicate the branches for asset reconciliation, physical count of asset (if necessary). JOB RESPONSIBILITIES Recording the Fixed Asset and Low Value Asset register of Branches and HO. Preparing to transfer the asset to respective Branches Preparing to write off/wipe out the damage asset from HO. Checking the calculation of write off asset from Branches Informing the monthly transfer and written off information of Fixed Assets to Finance Team. Calculation of depreciation for HO Asset Monthly checking the proper record of the Braches’ asset files. Physical count and labeling of asset. To maintain the master file of Fixed Assets/ Low Value Assets/ Write Off. To monitor and update for vault certificate. Reporting to Manager for any update/discrepancy found in register and physical count. To carry out any responsibilities assigned by Vice President. To participate in the event of team work demonstrate by Admin Department.
ROLE PURPOSE The Videographer's purpose is to act as a key visual storyteller for the Yoma Bank brand. This role is responsible for creating compelling and high-quality video content that supports marketing campaigns, product launches, and corporate initiatives, builds brand trust, and strengthens Yoma Bank's market presence across digital and social platforms. Working closely with Communication team and other stakeholders, this role brings concepts to lift through innovative storytelling, ensuring timely delivery of video projects The position also contributes to ideation, stakeholder collaboration, and creative execution to maintain Yoma Bank’s brand excellence across all platforms. JOB RESPONSIBILITIES This role is responsible for the full lifecycle of video production, from concept development to final delivery working closely with and reporting directly to the Creative Lead. This role focuses on bringing campaign ideas to life through impactful visual storytelling across digital channels, events, and internal projects. Video Production & Editing Plan, shoot, and produce high-quality video content for marketing campaigns, social media, internal communications, events, and product launches. Handle end-to-end production, including scripting, storyboarding, filming, lighting, audio setup, and post-production editing to deliver polished content. Manage livestream production setup and execution as needed for TikTok Shop, Facebook Live, and other platforms. Operate professional video cameras, lighting, and audio equipment to capture high-quality footage on location or in a studio setting. Capture footage for both short-form (TikTok, Instagram Reels, YouTube Shorts) and long-form content (corporate videos, interviews, event highlights). Direct on-screen talent to ensure compelling and dynamic shots that align with brand messaging. Manage all post-production activities, including ingesting and organizing media, editing raw footage, and incorporating sound, motion graphics, and special effects. Perform professional color grading and audio mixing to achieve a consistent and polished final product. Actively manage and maintain a well-organized library of all video assets for easy access and future use. Conduct thorough quality control checks on all final videos to ensure consistency, accuracy, and alignment with brand guidelines. Stay up to date with the latest video production trends, technologies, and social media best practices to keep content fresh and engaging. Creative Ideation & Innovation Collaborate with the Creative Team and Communication Team to develop fresh concepts, visual styles, and storytelling techniques for campaigns. Proactively propose new formats, filming methods, and digital trends to elevate the bank’s creative output. Contribute to brainstorming sessions and concept development for cross channel campaigns. Contribute to the strategic planning and content calendar, ensuring video assets are aligned with overall marketing goals. Provide creative input on video styles, storytelling approaches, and visual enhancements to strengthen brand identity. Stakeholder Collaboration Work with internal stakeholders (Marketing, Product, CSR, HR, etc.) to understand content needs and translate briefs into compelling video outputs. Maintain clear communication with stakeholders to align on project objectives, timelines, and feedback cycles. Ensure content is aligned with Yoma Bank’s brand standards and messaging guidelines. Project Delivery & Asset Management Plan and manage multiple projects simultaneously, ensuring delivery within agreed timelines and quality standards. Maintain and organize video archives, footage, and assets for easy retrieval and reuse. Oversee the maintenance and readiness of video production equipment. Track and report on video performance and project progress to inform future improvements. Take full ownership and accountability for the successful completion of each video project.