After-sales and Service Manager at a Market Leading Machinery Company in Yangon

• Responsible for the achievement of aftersales turnover in terms parts revenues  
• Up to 2,000,000 MMK + Competitive Incentive + Allowances

About the company

Our Client has strong local presence and extensive knowledge of the market, equipped with international expertise and operating at the highest level of performance with dedication to customer service and commitment to meeting the highest customer expectation.

The Role

• Establishing new service network as per sales volume for Myanmar Region by developing local Technicians as OUTSOURCED SERVICE CENTERS for Service Support and Parts Resellers for Parts Support  
• Implementation of common process at all branches in terms of Skill, Systems, processes and identifying gaps and providing best solutions
• Directing new/existing branches appointment with 3S Facilities, controlling direct & indirect expenses for after sales budget and managing complaints relating to warranty through portal
• Warranty management system handling, parts approval, claim submission process, failed parts recovery, and Audit management on monthly basis
• Reviews all management reports necessary to audit the performance of department and individual employees Hold departmental meetings on regular basis

• Minimum 3 or 4 years of After sales and service experience, must have at least 2 years of management experience.
• Able to work on any of ERP application such as KERRIDGE, SAP, Business warehouse or any other applications.
• Ability to diagnose and repair mechanical problems related to agriculture equipment.
• Strong Leadership ability