Assistant Manager (Call Center)

uab bank

| ရန်ကုန်တိုင်း

ရန်ကုန်တိုင်း

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Assistant Manager (Call Center)

uab bank, | ရန်ကုန်တိုင်း

Assistant Manager (Call Center)

uab bank

ရန်ကုန်တိုင်း

Assistant Manager (Call Center)

uab bank

Myanmar - ရန်ကုန်တိုင်း

| ရန်ကုန်တိုင်း

26 Oct 2017

လုပ္သက္အဆင့္

Experienced Non-Manager

အလုပ္အမ်ိဳးအစား

Customer Service, Support

Job Industry

ဘဏ်လုပ်ငန်း/အာမခံလုပ်ငန်း/အသေးစားချေးငွေလုပ်ငန်း

အနိမ့္ဆံုး ပညာအရည္အခ်င္း

Bachelor Degree

Job Type

Full Time

လုပ္ေဆာင္ရမည့္တာ၀န္မ်ား

An Exciting Opportunity for ...

Brief to the team members about 15 mints every morning for maintain customer service and handling customer's complaints
Manage the daily operations of the call center, including sourcing equipment, effective resource planning and implementing call center
Check mail/emails/request from customers, attending to requests and follow-up
Monitoring all team members performance and customer service level
Identify and escalate issues and communicate with customers and branch's staff or either department responsible
Coaching, Training new team members
Coordinating daily routine jobs related to cards, card retained and cash replenishment
Communication between customer and dispute team for issues likes disputes and chargebacks
Checking and handling Social Media/Facebook complaints about ATM/Credit Cards, Dispute and chargeback issues
Planning the shift roster for shift call center's agents
Checking all call logged or requests from weekends shift
Hand over the daily tasks to the shift leader when taking a leave or day off
Reporting all call reports regarding about card retained and card replenishment issues to the top management level

Open To

Male/Female

လိုအပ္ေသာအရည္အခ်င္း

Bachelor’s degree;
Minimum (3) years experience in Good knowledge in related field;
Proficiency in negotiating, communication skills and presentation skills;
Good command of English, both written and spoken;
Proficiency in Microsoft Excel, Word and PowerPoint;

What We Can Offer

အက်ိဳးအျမတ္

Attractive salary, Transportation, Staff Loan, Uniform, Leave Entitlement, Performance Bonus

ထူးျခားခ်က္မ်ား