Job Descriptions

• Ensure that the checkout section is orderly and secure.
• Ascertain that transactions involving customers are expeditiously and efficiently processed.
• Oversee all front end pursuits by stopping over at customer service desk, commercial records and front line journals.
• Provide rapid response to customers’ complaints and acknowledging them professionally.
• Mentor simple cashiers in the mastery of outstanding customer service.
• Designate duties to the cashier unit daily and decide on extent of daily workload.
• Find resolution to team conflicts daily and carry out disciplinary actions on offenders.
• Monitor the work of cashiers on a daily basis
• Ensure that workload is equally divided between cash registers
• Evaluate performance of cashiers and provide managers with information on appraisals
• Generate and maintain account related reports
• Reconcile cash with receipts at the end of each shift and make sure that any discrepancies are managed immediately
• Resolve employee conflicts and ensure that any customer complaints are handled immediately
• Interview, hire and train new employees to work as cashiers
• Identify and correct cash register errors and take measures to ensure that further errors do not happen
• Maintain and update daily, monthly and yearly accounts spreadsheets

• Bachelor degree in business, economics, mathematics, or in related courses.
• Ability to utilize fundamental mathematical concepts and sufficient understanding of weights and measures.
• Physically fit and able to execute tasks involving extended periods in positions of standing, sitting, or carrying out other activities affiliated with the task at hand.
• Outstanding customers service skills and optimistic demeanor.
• Proven experiences as Head Cashier in retail industries
• Minimum 5 years working experiences in related field preferably in retail industries