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Customer Service Executive

Common Health Myanmar
တောင်ဥက္ကလာ | ရန်ကုန်တိုင်း
Verified This job has been verified by the company as a real job vacancy.
06 Mar 2024
Recruiter active 3 days ago The recruiter at this company was last active reviewing applications.
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Customer Service Executive

Common Health Myanmar
Recruiter active 3 days ago The recruiter at this company was last active reviewing applications.
Myanmar - ရန်ကုန်တိုင်း
Verified This job has been verified by the company as a real job vacancy.

လုပ္သက္အဆင့္

Experienced Non-Manager

အလုပ္အမ်ိဳးအစား

Customer Service, Support

Job Industry

ဆေးဘက်ဆိုင်ရာနှင့်ဆေးရုံ

အနိမ့္ဆံုး ပညာအရည္အခ်င္း

Bachelor Degree

Job Type

Full Time

လုပ္ေဆာင္ရမည့္တာ၀န္မ်ား

An Exciting Opportunity for ...

 

Customer Support Operations:

  • Oversee the daily operations of the customer service department to ensure world-class customer service to Common Health’s customers.

  • Monitor response times and resolution rates, and take corrective actions as needed.

  • Ensure prompt and courteous handling of customer inquiries, complaints, and escalations.

  • Develop and implement strategies to improve efficiency and effectiveness of customer support processes.

  • Establish and maintain excellent relationships and customers’ loyalty. 


 

Problem Resolution

  • Act as a point of contact for complex or sensitive customer inquiries.

  • Handle escalated customer issues and complaints, resolving them in a timely and satisfactory manner.

  • Work closely with other departments to address systemic issues impacting customer satisfaction.

  • Implement quality assurance measures to ensure consistent service delivery.

  • Review customer interactions and provide guidance on best practices and areas for improvement.

 

Team Leadership and Management

  • Supervise and mentor a team of customer service executives.

  • Provide ongoing coaching and training to enhance team performance.

  • Set performance goals and objectives for the team, and regularly monitor progress.

  • Drive the team members to ensure that all customer inquiries are rightfully attended to on time and in the best way possible to give them satisfaction

  • Hiring new customer service executives based on team requirements, standards and corporate direction

  • Create a monthly duty roster for the customer services team.

  • Conduct monthly, quarterly, and yearly performance and evaluations reviews 

 

Communication and Collaboration

  • Foster a collaborative work environment by promoting open communication and teamwork.

  • Liaise with other departments to ensure alignment on customer service objectives and initiatives.

  • Communicate customer feedback and insights to relevant stakeholders to drive continuous improvement.

  • Create and deliver presentations, contribute to discussions and provide feedback and input on organizational initiatives in management meetings.

  • Build a strong relationship with our product team to give a seamless and positive experience to our customer when ordering with us

 

Reporting and Analysis

  • Participate in monthly country calibration sessions

  • Prepare and analyze reports on customer service metrics, such as response times, satisfaction scores, and resolution rates.

  • Use data-driven insights to identify areas for improvement and implement actionable solutions.

  • Provide regular updates to senior management on departmental performance and initiatives.

  • Other tasks assigned by the line manager.

 

Open To

Male/Female

လိုအပ္ေသာအရည္အခ်င္း

  • At least 3 years' customer service experience along with team management

  • Good leadership skills to carry team members along

  • Excellent interpersonal skills to create cordial relationships with team members

  • Experience and working knowledge of CRM systems

  • Have good temperature to handle disputes and emergencies

  • Passion to help Myanmar’s families with chronic disease save money on medicine during this time of crisis.

  • Comfort working in a fast-paced, high-autonomy startup environment.

  • Analytical mindset, with the ability to interpret data and metrics to drive decision-making and continuous improvement initiatives.

What We Can Offer

အက်ိဳးအျမတ္

Competitive pay and other benefits

ထူးျခားခ်က္မ်ား

Join a multinational world-class team

အခြင့္အလမ္းမ်ား

Be an important part of a high-growth business
OR

လုပ္သက္အဆင့္

Experienced Non-Manager

အလုပ္အမ်ိဳးအစား

Customer Service, Support

Job Industry

ဆေးဘက်ဆိုင်ရာနှင့်ဆေးရုံ

အနိမ့္ဆံုး ပညာအရည္အခ်င္း

Bachelor Degree

Job Type

Full Time

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