Executive (Customer Facing IT & Program Delivery)

DHL Express

လှိုင် | ရန်ကုန်တိုင်း

ရန်ကုန်တိုင်း

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Executive (Customer Facing IT & Program Delivery)

Executive (Customer Facing IT & Program Delivery)

DHL Express

ရန်ကုန်တိုင်း

Executive (Customer Facing IT & Program Delivery)

DHL Express

Myanmar - ရန်ကုန်တိုင်း

လှိုင် | ရန်ကုန်တိုင်း

27 Aug 2020

လုပ္သက္အဆင့္

Experienced Non-Manager

အလုပ္အမ်ိဳးအစား

IT Hardware, Software

Job Industry

ထောက်ပံ့ပို့ဆောင်ရေး/သယ်ယူပို့ဆောင်ရေး

အနိမ့္ဆံုး ပညာအရည္အခ်င္း

Bachelor Degree

Job Type

Full Time

လုပ္ေဆာင္ရမည့္တာ၀န္မ်ား

A Good Opportunity for ..

Make joint sales calls together with sales staff, to sell the benefits of DHL Customer Facing IT tools to customers.
Assist and guide customers in the setting up of Customer Facing IT tools and customize management reports as required.
Assist customers in troubleshooting queries and problems on Customer Facing IT tools.
Arrange ESS (Electronic Shipping Solution) Tool demonstrations to potential customer, the customer needs for automated tool on the evolving marketplace.
Visit to customers on a regular basis to guide satisfaction with the Customer Facing IT products, to ascertain any need for extra training and collect suggestion-for future development.
Plan and manage Customer Facing IT tools deployment to ensure achievement of successful development targets.
Taking participation of UAT (Users Acceptance Test), piloting, rolling out of applications as per direction and aligned with regional team.
Support on installing required application to internal users as well as troubleshooting and investigating on the reported issue of any application and escalate to relevant regional support/team.
To be involved on planning, performing and rolling out of DHL digitization and automation process/project based on requirement of the business as well as direction from the region.

Open To

Male/Female

လိုအပ္ေသာအရည္အခ်င္း

Any Bachelor Degree
Diploma in Information Technology (preferable or equivalent)
3-5 years' experience in customer support, preferably with experience in Customer Facing IT tools and knowledge of IT
Excellent Presentation skills
Excellent software skills (Word, Excel, Power Point, etc.)
Preferable on the understanding of DHL's software system
Excellent communication skills, spoken and written (both English and Myanmar)
Excellent negotiation and interpersonal skills
Excellent analytical, organizational and motivational skills
Preferable selling skills