•         Provide first-level technical support to internal users via phone, email, or chat.

•         Troubleshoot and resolve hardware, software, and basic network issues.

•         Log, prioritize, and track support requests using the organization’s ticketing system.

•         Escalate unresolved or complex issues to higher-level IT support teams as needed.

•         Assist in setting up and configuring desktops, laptops, printers, and other IT equipment.

•         Maintain accurate documentation of reported issues, troubleshooting steps, and solutions.

•         Ensure timely resolution and follow-up to meet internal service level standards.

•         Support end-users with commonly used applications like Microsoft Office and Windows OS.

•         BE (IT),BCSc (Bachelor of Computer Science),or any other related IT field.

•         Minimum 1 year of relevant experience preferred.

•         Fresh graduates with strong foundational knowledge are welcome to apply.

•         Basic understanding of computer systems, mobile devices, and general IT infrastructure.

•         Familiarity with Windows operating systems, Microsoft Office applications, and basic networking concepts.

•         Good communication and interpersonal skills.

•         Ability to work collaboratively within a team and manage multiple tasks effectively.

•         Willingness to learn and adapt to new technologies and processes