1. Oversees and co-ordinates office administrative procedures and review, evaluate and implement new procedures.

2. Assists MS Technician or Coordinator, NOC for network monitoring, trouble ticket handling and other related tasks.

3. Assembles data and prepares periodic and special reports, manuals and correspondence.

4. Provides 24/7 Network surveillance, monitoring, reporting & escalating the incidents.

5. Dispatches MS Field Technicians or related persons to network elements according to trouble tickets or preventive/corrective schedule.

6. Gets feedback from MS Field Technicians for corrective / emergency and preventive maintenance work or any other tasks assigned and informs the respective manager according to process.

7. Collects data from field or other sources, inserts into client ticket tool and i eng database (MS portal), ensures data correctness and generates relevant reports from the tools.

8. Prepares daily shift NOC and other reports as per guideline.

9. Maintains the high level of client service expected as per guideline from the superior.

10. Answers customer inquiries, either via phone or email, in a timely, courteous, and professional manner as per guideline from the superior.

Competitive Salary

-Phone Prepaid Card allowance(60,000 kyats)

-Weekly Training for Personal Development

-Other competitive benefits

Yangon/Ayeyarwady/Mon