• Undertake overall responsibilities for Outbound Tour Department
• Develop and implement sales & marketing strategy and annual sales & marketing plan
• Organize marketing plan and activities, create promotional activities and advertising activities
• Produce accurate and inspiring brochures / web text for all products and write creative copy for various products, services and itineraries online and offline
• Source new and update existing outbound travel products and making sure prices are kept up to date and competitive
• Design exciting & competitive outbound tour packages & calculate costing
• Perform marketing and regular sale calls to current and potential companies/organizations
• Prepare sales proposals and ensure all sales proposals are followed up to conclusion in a timely manner
• Handle customers’ requests for outbound packages & outbound tour operations for Incentive, Collective and FIT/Private Tours
• Advise clients on travel arrangements, e.g. travel destinations, passport and visas
• Keep clients up to date with any changes
• Deal with complaints or refunds
• Engage consumers on social media
• Deal and negotiate contracts and prices with key suppliers and partners from both local and international
• Perform as a Tour Leader when necessary
• Direct the training and performance evaluations of sales and marketing team and oversee their daily activities to meet targeted Sales Volume
• Meet the monthly/Quarterly and annual sales targets and budgets; meet the monthly and annual profit targets by the company
• Generate, update and analyze reports for Sales Performance and Potentials on a monthly basis and report to the General Manager and Managing Director in improving services and processes

-• Bachelor’s Degree or higher preferably in Tourism, Marketing or Management.
• Strong communication skills with excellent written and spoken English
• Good command of MS Office, internet, Email and Social Media
• Minimum of 3 years middle level management experience within the tourism industry
• Minimum 3 years of experience in tour leading abroad / overseas
• Strong experience in the field of Marketing, Sales and Operations (in the outbound tour field would be an advantage)
• Strong knowledge about International destinations and selling Outbound travel products/packages
• Experience in booking international hotel rooms online/offline, airlines and visa arrangements
• Able to handle negotiation with international travel agents/suppliers
• High degree of customer service with an eye for detail and presentation.
• Ability to create and develop good communication with the suppliers and the team
• Strong leadership skills with the ability to motivate and train staffs
• Able to work independently, being proactive, take responsibility, handle client´s complains;
• Outgoing personality with good interpersonal skills
• Excellent communicator/negotiator, able to express ideas clearly and enthusiastically
• Can do, flexible, proactive attitude must drive for results.
• Ability to interact at senior level with clients and internally.
• Highly independent, adaptable and self-motivated.