o Liaise with superior to make decisions for operational activities and set strategic goals
o Plan and monitor the day-to-day running of business to ensure smooth progress
o Supervise staff from different departments and provide constructive feedback
o Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements
o Manage procurement processes and coordinate material and resources allocation
o Oversee customer support processes and organize them to enhance customer satisfaction
o Review financial information and adjust operational budgets to promote profitability
o Revise and/or formulate policies and promote their implementation
o Manage relationships/agreements with external partners/vendors
o Evaluate overall performance by gathering, analyzing and interpreting data and metrics
o Ensure that the company runs with legality and conformity to established regulations
o Manage Riders and Delivery Fleet duties time
• To ensure the full implementation of the Customer Services strategy across the business.
• To ensure that the Customer Services function operates effectively and that the functions’ activities are aligned to departmental and Company objectives.
• To ensure the accurate processing of customer quotations, orders and order confirmations within agreed timescales.
• To ensure that all customer enquiries are satisfactorily managed, resolved and closed within agreed timescales.
• To ensure that the Customer Services function is adequately staffed and trained to deliver an efficient service to internal and external customers.
• To represent the Customer Services function as an active member of the Senior Management Team.
• To actively promote and manage the process of continuous improvement in Customer Service standards within Call Enquiries and Order Processing.
• Create and sustain a positive team environment displaying high levels of motivation and excellent team spirit.
• Participate and contribute to relevant management meetings.
• Promote effective communication throughout all levels of the Customer Services function.

- Proven experience as Head of Operation and Customer Service or equivalent position
- Excellent organizational and leadership abilities
- Outstanding communication and people skill
- Knowledge of Technology and Logistics Industry.
- Had worked in services industry