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Senior Support Consultant

Vanguard Business Solutions & Consulting
| ရန်ကုန်တိုင်း
Verified This job has been verified by the company as a real job vacancy.
18 Feb 2019
Recruiter active 6 days ago The recruiter at this company was last active reviewing applications.
ရန်ကုန်တိုင်း
Verified
Recruiter active 6 days ago The recruiter at this company was last active reviewing applications.
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ရန်ကုန်တိုင်း
Recruiter active 6 days ago The recruiter at this company was last active reviewing applications.
Myanmar - ရန်ကုန်တိုင်း
Verified This job has been verified by the company as a real job vacancy.
| ရန်ကုန်တိုင်း
18 Feb 2019
Verified
Recruiter active 6 days ago The recruiter at this company was last active reviewing applications.

လုပ္သက္အဆင့္

Experienced Non-Manager

အလုပ္အမ်ိဳးအစား

IT Hardware, Software

Job Industry

အကြံပေးဝန်ဆောင်မှု

အနိမ့္ဆံုး ပညာအရည္အခ်င္း

Bachelor Degree

Job Type

Full Time

လုပ္ေဆာင္ရမည့္တာ၀န္မ်ား

An Excellent Opportunity for ...

The Senior Support Consultant will be responsible for providing support to a vast array of customers during installation, upgrade or usage of their software.
• Primarily responsible for handling support tickets and application support to the end users.
• Provide support such as problem fix, monitoring and testing for business application.
• When an issue comes, should be able to diagnose, analyse and solve the issue.
• Reviews and discusses open incidents to determine who and how the incidents should be handled.
• Reviews recently closed incidents to determine if the incidents could have been handled better. If so, implement corrective action for the future.
• Develop and maintain documentation for issue logs and tickets analysis
• Resolve problems, provide technical support, research and answer questions related to the ERP system
• Ability to deliver basic SAP training to client end-users and preparing end user training material.
• Ability to work closely with peers and users to deliver optimum service.
• Ability and willingness to provide on-call support as needed including during evenings and weekends.
• Provides an advanced level of troubleshooting support in response to complex problems, questions and inquiries that have been escalated by junior staffs.

Open To

Male/Female

လိုအပ္ေသာအရည္အခ်င္း

• Business or degree in IT, or equivalent experience
• Requires minimum 5 years of experience in supporting ERP related field
• Highly initiative, superior customer service, and troubleshooting skills.
• Confidence and ability to understand and navigate new technology quickly
• Strong oral, written, interpersonal skills and problem-solving skills
• Ability to multi-task and manage time effectively
• Report to head of department

What We Can Offer

အက်ိဳးအျမတ္

Reward for over performance

ထူးျခားခ်က္မ်ား

Join an experience team

အခြင့္အလမ္းမ်ား

Learn new skills on the job
သက္တမ္းကုန္သြားပါျပီ
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လုပ္သက္အဆင့္

Experienced Non-Manager

အလုပ္အမ်ိဳးအစား

IT Hardware, Software

Job Industry

အကြံပေးဝန်ဆောင်မှု

အနိမ့္ဆံုး ပညာအရည္အခ်င္း

Bachelor Degree

Job Type

Full Time

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